Manage operation of the Front desk, ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
Review room availability status, room blockage and special requests on a daily basis.
Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management.
Ensure that budget and cost effectiveness at the Front Desk are achieved.
Work with Housekeeping and Engineering on daily operations regards to guestroom status.
Handle guest complaints and review compliments.
Review Front Desk Logbook daily to monitor all activities.
Supervise and train all Front Desk staff to ensure that the best guest experience is provided.
Familiarize with Front Office policies and procedures and special rate & programs.
Participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible.
Greet guests as time permits at lobby and assists Receptionist during busy period.
Minimum of three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Competitive wage and benefits package.