A typical day consisted of dealing with anywhere from 25 phone calls and 15 emails from clients to 40 calls and 30 emails.
As a result of the unpredictability of what each day would bring, I further honed my ability to adapt to constant change.
The majority of the time, management was not very visible and when they were, they were more preoccupied with joking around than assisting the agents.
My co-workers were very helpful as we relied heavily on each other for assistance as management wasn't available more often than not.
The hardest part of the job was the inconsistency in the scheduling with constant changes. Shifts would be scheduled anywhere starting from 8 am and ending at midnight 7 days a week.