Nuance Employer Reviews

not organized
no team work
lack of advanced management
the benefit is good

Basically taking inbound and outbound calls to customers mainly in North America

After being debriefed by my supervisor about the tasks of the day, I would get to work on my computer. The supervisor and other employees were very helpful in teaching me new skills and enlightening me to how it is to work in a professional setting. The people were personable and productive.

Good salary, great benefits, 4 weeks of vacation by default. Cool technologies, nice and quiet environment.
Smart people,
rational management - they also make tough business decisions easy ( you know what I mean ...).

Started the Global Service Desk and worked with End User Services technicians as well as management to help standardize tier 1-1/2 internal IT Support for Nuance Communications. Working with end users on ongoing bases with any issues they may have, that may interfere with their business duties. Run reports on agents reporting to me directly verifying – more... that they are meeting Nuance’s customer service standards. Handle escalations that may arise in the event standards are not being met. Owner of the onboarding and off boarding process and Oracle Approval process making sure all documentation are up to date. Conduct ongoing meetings with upper management as well as one on one meeting with individual staff members. Work closely with other department heads on any special projects that they may have. Work with staff and myself to ensure that ongoing training is being done to ensure that Nuance Communications, Inc. standards are upheld – less

Currently training the speech recognition engine which will eventually replace us. Emphasis on PERFECT transcription of foreign speakers so we can train the SR engine. Must have knowledge of medical terminology and procedures, but our pay has been cut regularly since 2009, and now is at minimum wage

I enjoy working for Nuance and work from home. I have advanced in my medical terminology knowledge

Balanced life /work
Great AR Team
Management pressure did not trickle down to the ranks
Management gave us the tools to do our jobs more efficiently
Going to work every day

Very relaxed work environment and helpful colleagues.
Good opportunity to learn.
Dynamic work place.
Companies does everything possible to keep the employees happy.

Everyone was very helpful and pleasant to work with. I worked part-time 5 days a week. Everyday was a learning experience as far as new drugs, etc. The hardest part of the job was always striding for perfection and being 99% or better on our work. I loved being able to work from home.

Nuance purchased Transcend, who "purchased" the Novant Medical Center transcriptionists 1 April 2012. The pay is low. I think they chose the supervisor from someone who was willing to do it, not necessarily with the experience. The Transcend recruiters told lie after lie to us when we were acquired, we have to compete with the off-shore transcriptionists – more... for work. If there is no work, we have to make it up whenever we can otherwise, there is no pay. Mostly edited reports, which is a joke because although the speech recognition program has come a long way, it is far from perfect, especially for ESL dictators. The best thing I can say is that they allow you to work at home. However, that doesn't make up for the miserable pay and absolutely no team-building with fellow transcriptionists. Can't afford the benefits either. Good place to get some experience to start your career, just not a good place to stay, especially if you need a living wage and benefits. – less

Company has been acquired several times and acquired several other companies and the pay rate has decreased 3 times in the last few years until I am now at the end of 2012 making less than minimum wage.

Just went to voice recognition on almost all accounts and they gave use no "physician learning curve". We edit most of every report and makes the pay – more... very low.

Benefits very expensive almost out of reach.

Great people to work with. – less

Paid on production, never run out of work, lots of voice recognition, nice supervisor.

Same thing every day...sit down in front of computer...the faster I type, the more I make. I learn something new everyday about our bodies and illnesses and treatments. I work remotely from my home, so I only converse on occasion with co-workers and e-mail. We do work as a team to solve problems. The hardest part of the job is getting paid only for – more... the completed product; it does not matter that I must struggle through trying to understand a foreign dictator or if they say "strike that and start again from the top." I also have to set a schedule to work and I do not get paid if there is no work coming in and I am required to make that time up when work is available. The most enjoyable part has been that my schedule can be flexible and I have been able to work from home. – less

Contrary to their advertisement, Nuance is NOT committed to the well-being and development of their employees. Their turn over rate is the highest I have ever seen at a place I have worked. There is very little, if any, chance for advancement. They used to have thirteen paid holidays per year, they are now down to five. Profit sharing is not for the – more... lowest level employee, of which there is the majority. Their success is built on the backs of the lowest level, most poorly paid, most under appreciated employees. Honesty is not valued, but the security cameras are. Management also has a high turn over rate, and those who haven't left have stayed because most do not have true management skills that another company would want. Nuance is very entrenched in those few that have the money to be so. I would never recommend this company to anyone, even those I dislike! – less

Working at Nuance is about fact an figures - many SLA's / OLA's are to be adhered to - a large company represented by Sykes. The team is loyal, friendly and well educated and really focused on customer services. I have met many new friends whilst working at Nuance and I have learned so much about new software.

I enjoy speaking with many different levels – more... of people from all over the world - I really appreciate that I can put my soft skills to work on a daily basis.
What I don't like is the minute watching - account for every second you are (not) doing your job - It feels like they don't think you are responsible enough and this is very annoying – less

Working at nuance was a great place to start my career, until about four to five years later. There are a great amount of projects to work on in a very little amount of time, so there was never a dull moment

Great place for hardworking, innovative movers and shakers. Lots of great people and exciting cutting edge technology.

Strong leader, Week second level leadership
Have a hard time making quick descision

Lots of red tape and process preventing progress and inovation

I had a good experience working at Nuance.I was given an opportunity to learn a lot of new techniques.