Team Manager - Product Support (Former Employee) – Waterloo, ON – 22 May 2017
The tech/product support department at Nuance has some very good people working there, but advancement is limited and you need to work hard to stand out. Yearly wage reviews typically lead to increases, but an advancement that means a change in role is difficult to come by.
With the ability to work from home and the need to work through holidays mitigated by a rotational schedule, the work/life balance is good.
Unfortunately, the company routinely goes through "restructuring" to save money, often resulting in some of their best or more seasoned employees getting let go. They also regularly acquire their competitors which typically also leads to downsizing.
4 weeks paid vacation, occasional paid lunches
difficult to advance, sometimes wages not up to industry standard
Medical Transcriptionist (Former Employee) – Riv – 7 May 2017
This position requires 99% accuracy and is paid so low it is almost impossible to make money. I went back to college thinking that this would be an amazing opportunity and left feeling cheated. The minimum output is unrealistic, I wanted to have flexibility to spend time with family...and ended up working around the clock to try to make my hours in which I never got up to Minimum wage in the 9 months I worked for them.
Pay, workload, unrealistic expectations, hard to understand ESL Doctors.
You get to work from home, and the work is enjoyable. The pay is just way too low. These used to be union jobs with high salaries, benefits, pension, etc. and now you are lucky to make minimum wage.
If the pay doubled, I would never leave. Unfortunately, I can no longer survive on it.
I started at this company 5 years ago, and my pay has cut in half in that time. No raises, ever.
Management has a high turn over rate. I'm not even sure who my manager is anymore, as there is always someone new sending out e-mails.
Basically between the low wages and the high turn over rate, you feel like you're working for a scammy company. You do however, actually get paid on time, though keep track of your work. They've been known to bill standard transcription (double the pay!) as voice recognition.
Medical Transcriptionist (Former Employee) – Toronto, ON – 10 August 2016
Management and training are great at this company, but the pay is very low (.575 cents per minute for editing and $1.10 per minute for transcription). I wanted to only work part time, to work around my children but as you have to sign a contract to do a MINIMUM of 400 audio hours per week, it equate to a full time job (8 hours a day, 5 days a week).
The support from management was great, they really are there for you. The training was good too and you're able to keep all training files if you need to go back over and revisit anything.
Supportive management, work in your own time.
Poor pay, locked into a contract of set audio minutes.
Medical Transcriptionist (Former Employee) – Richmond, BC – 18 May 2016
This company is horrible! They pay their medical transcriptionists per minute of dictation which is the absolute worst way to pay your employees. If you have a fast dictator you could have a 3 minute report that is 10X as long as a slow dictator dictating a 3 minute report. Recently, they have required all their medical transcriptionists to sign contracts where they must transcribe 400 minutes of dictation per week. This translates into a full-time job so if you don't want full-time don't bother with this company. The new contracts forced all their hardworking and perfectly qualified part-time transcriptionists to quit.
Productive, technical, fast paced work environment
Customer Service Representative (Current Employee) – Waterloo, ON – 15 April 2016
A typical work day at Nuance is very active and stressful. It is the document imaging division of the company and there is a lot of work to do while being understaffed. There are various positions within Nuance but my daily routine consists of responding to customer licensing inquiries, issues, taking phone calls and monitoring internal service queues. I learned to advance my customer service skills both verbally and written, working on multiple screens with multiple programs and multitasking. Team work is an essential aspect of the production and success of the team. I also learned to have a strong back bone otherwise you will get eaten alive. Management has improved over time. They look for ways to incorporate team building activities to boost moral (it's low). They are an active part of each employees success. However upper level management doesn't seem to show their concern of the fact that we desperately need more resources to help with the extreme work load. Co-workers are kind and helpful but can be catty and speak negatively about you when you're not around. During higher volume period, stress levels increase and personalities can clash. (this happens weekly) The hardest part of the job is keeping up with the heavy workload while trying to maintain daily/weekly deadlines/stats as this impacts customer satisfaction and loyalty, pushing back on other departments when they attempt to give you work that is not your responsibility. The most enjoyable part of the job is helping customers and my teammates, having my own desk with multiple screens and of course the fourmore... weeks of vacation. (Must work all holidays excl. Christmas and New Years Day)less
Manager (Former Employee) – Montréal, QC – 26 November 2015
Nuance will make you work with both the best and the worse people you'll ever meet.
The technology and the research behind the speech recognition engine is extremely smart. The people behind it are some of the brightest in the business. This is where the fun resides.
Unfortunately, the management leading this is very sub-par. Poor vision, focused on the short term. From budgets to staffing to product strategy...all of it goes through an extremely diligent screening process only to be tossed the window at the first quarter that numbers aren't favorable. There is no long term strategy to improve the internal product line...only to acquire new sellable products and shoehorn them in the portfolio.
It also does not matter if the product bought will work with a long term strategy. It will get get shoehorned.
Typical release of products is either extremely short (making you wonder how it was developed and tested) or extremely long (making you wonder if the staff needed to execute fit the expectations) but none of the projects get delivered on-time.
For your career's sake, avoid this place. It's unfortunate because it could be a gem...but it only is a polished rock.
Vacation, Downtown Office
Extremely political, management performance is a dice roll, short term vision, high attrition level
Technical Support Analyst (Current Employee) – Waterloo, ON – 26 October 2015
Everyday is a challenge even to come into work. No work life balance, managers who couldn't manage their way out of a wet paper bag. No concrete policies or procedures. No positive re-enforcement. Run....
Good salary with No job security. This company does not care about their employees, all the managers and directors are working on project deadlines. They don't even care about the employees, most of the time they don't even remember their names.
They keep replacing, hiring and firing employees as if it is a normal activity. You will see managers running around, from one meeting to another (telephone conversations). So they will take all your good work but if you ask for personal time off they might even fire you.
Medical Language Specialist (Current Employee) – Home, – 24 May 2015
I am able to set my own hours and for the most part, enjoy my new career. I am very fortunate to have a Team Lead that has invested a lot of time in me and I have gained a lot of knowledge from this company as well as experience. The most difficult thing about this job has been the technical difficulties. I love doing this work as I am excited to be part of health care and assisting in providing the best health care possible for the patients.