I interviewed for the role of Commercial Plans Advisor in August 2016.I started in September 2016. The Senior Manager, BPO stated we would be working for a long time client that just entered into a new contract for Call Centre Services. She told me this client was amazing to work with. I suffered from major technical problems during my first two weeks on the phone. The client listened to my first call and the feedback I recieved was I was too slow and the team lead needed to coach me to speed up. FIRST CALL. They continued to provide feedback that was petty and more personal than constructive.In December, the client requested that I be pulled off the phone for more training. The BPO Team Lead told me I would be back on the phones after the additional training. I sat and watched others do the job for 2.5 weeks. No additional training. During this time, they asked me to run the Christmas food drive. At the end of the 2.5 weeks, I was not put on the phones, I was brought down to the 3rd floor and terminated. This was one week before Christmas. and a few days before my 90 days. I left a job to work here because the Senior BPO Manager told me how great it was going to be. We started out as a class of 17 and there are only 10 left.
Worked 9-6 Monday to Friday0No Saturday
The feedback on job performance was personal