Still being fairly new working here and working for a call centre, I find NRG a mediocre place to work at.
Typically on a work day you'll walk in and be given a project # at the front desk and you will clock in (on the dot, not 1 minute early or later) at your assigned station. I would highly advise that you take the alcohol wipes provided at the front desk and thoroughly wipe your station before using it (headset too). Certain projects will have briefings detailing any important information you'll need to know before doing any interviews.
Now to the actual work ... if you're the type of person who cannot handle any level of rejection or people responding angrily at you, THIS IS NOT YOUR TYPE OF JOB. You're calling people's home when they're relaxing (dinner or tv time) and you will get respondents that will be angry, annoyed and just hang up but you will also get some quite pleasant people who are willing to do the survey. Some projects have hourly quotas (they call them flow rate) and some don't. I wouldn't worry too much about it, just do your work and try to have fun not thinking about it (but don't slack off either).
You will get one or two 15min unpaid breaks and a lunch depending on the shift you choose. 4.5hr shift will get you one break, 6hr shift will get you two 15min breaks and anything over 7hrs (I think) will get you two 15min breaks and a lunch. I believe at the moment for evening shifts, the max you can work is 7hrs on a given day. The lowest amount of hours you can work biweekly is 33 hours which would be three 6hr shifts a week (2 weekday, 1 weekend). It equals to 36hrs biweekly but minus the unpaid breaks equals to 33hrs. A lunch room is available with not much seating and a fridge as well to store your food and beverages.
The one thing I absolutely hate is the fact that a lot of the chairs available are uncomfortable and not fully functional. Considering the type of job, it should be mandatory that all chairs are up to standard as you will be sitting for hours on end. It's like the chairs have never been replaced at all and feels like sitting on hard carpet.
I will point it out that this is located downtown so finding and paying for parking is troublesome (although it is free after 5:30pm).
One BIG CON for me is that fact the you are not guaranteed the hours you choose. On some occasions depending on the amount of work available, you will get sent home early or even receive a call from the scheduling supervisor telling you to not come in at all. On the plus side of that, you can always pick up an extra shift to make up for lost hours.
The WORST CON is that fact that after only working there for a few months, there have been 2 cases of bed bugs and I think if there's a third case, I'll be out of there.
The PRO's are the flexibility of hours, friendly staff and the actual job (it's very easy).