Sales & Catering Coordinator
Novotel Vaughan - Vaughan, ON

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  • Responds to telephone inquiries, communicates information and takes messages
  • Assists the Director of Sales and the Sales team with general administrative duties
  • Assists with all guest inquiries within the sales and catering department, including assisting with high telephone volume and walk-in site inspections
  • Conducts tours of property to meeting planners and other potential customers
  • Entertains customers on the property
  • Prepares and checks banquet event orders for accuracy and attends weekly BEOs meetings
  • Distributes Banquet Event Orders and Change Logs and ensures facts related to upcoming events are communicated to all departments concerned
  • Maintains an understanding of terms and conditions for all meetings, conferences and social functions
  • Maintains understanding of daily billing processes and ensures accuracy and timely completion of those processes
  • Liaises daily with Banquet and Kitchen departments to ensure open communication for the successful execution of events
  • Booking meetings and conferences
  • Meets assigned catering sales goals
  • Completes daily telephone solicitations to new and existing accounts/customers to increase catering business
  • Maximizes Food & Beverage revenues, meeting room revenues and guest room revenues from all catering accounts
  • Participates in appropriate tradeshows, sales calls and sales blitzes to build clientele base
  • Assists the operations team when necessary
  • Ensures adequate par stocks of office supplies and promotional materials are on hand
  • Other duties as assigned


  • Minimum of one year experience in a Catering & Sales Coordinator role is a MUST
  • Completion of post-secondary hospitality program and/or equivalent industry experience
  • Knowledge of the Opera PMS System as an account/organizational tool would be definite asset
  • Excellent customer service and interpersonal skills
  • Professional and courteous communication skills, both verbal and written
  • Proven experience in effectively addressing customer concerns
  • Proven ability to provide original and creative suggestions
  • Must be computer literate, proficient in MS office, desktop publishing experience an asset
  • Must have excellent time management and organizational skills
  • Able to multi task and work independently
  • Available to occasionally work weekends and holidays
  • Minimal local travel required
  • Must have a valid driver’s license and personal vehicle

We thank all applicants for their interest, but only those selected for an interview will be contacted.

About this company
Ideally located on the Northern edge of Toronto, Hotel Novotel Toronto Vaughan provides a contemporary destination for business and leisure...