Director of Operations
Norwood Packaging - Surrey, BC

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Lead, develop and manage a successful operations department including manufacturing, maintenance, warehousing, batching, planning, supply chain and inventory control.

General Manager

Assistant Ops Manager / Production Planner
Production Manager
Batching Manager
Senior Purchaser
Repairs and Maintenance
Warehouse Manager


  • Leadership

o Be a champion for the corporate core values:
 Raise the Bar
 One team
 Win-Win
 Creative solutions
o Oversee all aspects of the Operations Department
o Recruit, train and terminate employees within the department as necessary.
o Provide regular staff reviews and develop leadership plans for all level of staff.

  • Strategy and planning

o Participate in strategic planning for the company as part of senior management team.
o Establish (as part of the senior management team) and monitor annual, quarterly and monthly departmental objectives in support of corporate goals and objectives.
o Develop and monitor key metrics for the department and direct reports.

  • Process/continuous improvement

o Develop and implement Lean and continuous improvement processes
o Initiate and monitor continuous improvement activities, continually looking for opportunities to eliminate waste within the system.
o Oversee facility upgrades.

  • Production and capacity planning

o Create and measure efficiency targets within batching, production and warehouse.
o Ensure appropriate staffing levels within operations to meet company forecasts and growth projections.
o Support the department managers in managing the staff of 30+ production, batching and warehouse personnel.
o Recommend and manage the purchase of new equipment used in the production process.

  • Supply Chain and inventory control

o Create and implement inventory control programs to increase inventory turns while maintaining/improving customer service levels.

  • Budget Management

o Participate in the development of the departmental budget.
o Participate in the project costing and Bills of Materials creation.

  • Product management for new product launches or product re-launches

o Lead the development of the project task list to ensure on time delivery of product.
o Manage and take ownership of task list and communicate with various departments and individuals to ensure on time completion of tasks.
o Communicate to department managers supporting a culture of accountability for on-time completion of tasks.
o Perform pre-production and pre-batching meetings as well as project autopsy post close identifying strengths and weaknesses in the system and execution of the project.
o Perform and present cost analysis post close identifying actual profitability vs. budget profitability.

  • Project management of corporate objectives

o Participate in developing outcome and expectation of project.
o Create and design task lists to support corporate objectives and projects.
o Manage and take ownership of task list to ensure on time completion of project.

  • Manage the Standard Business Procedures (SBP’s) and related training matrix.
  • Quality Assurance

o Establish and modify quality standards and procedures for operations.

The Opportunity

We are a manufacturer and developer of complex skin care products since 1985 and have a staff of approximately 50 people. We define “complex skin care” as technically challenging or regulated products such as sunscreen, topical analgesics, anti-aging, acne, etc. We have experience in both the traditional HABA (Health and Beauty Aids) category as well as the natural product marketplace.

Products manufactured by Norwood can be found in every major retailer in Canada (grocery, drug, mass and prestige) as well as a growing number of chains in the US, including Wal-Mart, CVS, Walgreens, Target, Sephora, and Whole Foods.

We are expecting rapid growth over the next 5 years (over doubling in size) and is looking for an experienced Director of Ops to help manage that growth and contribute as an important member of the senior management team.

About this company
Norwood Packaging Ltd. is an innovative leader in the North American private label and custom manufacturing marketplace and is committed to...