Senior Technical Assistant
Northbridge - Vancouver, BC

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Senior Technical Assistant

Department: Underwriting
Reports to: Manager, Commercial Lines
Location: Vancouver
Job reference number: 1338
Status Permanent, Full-Time
Number of positions: 1

“The Power of Together”

Join a growing and dynamic company combining to create a revitalized organization that has a long and rich history in providing commercial, personal and specialized insurance in Canada.

The Northbridge Family includes Northbridge Insurance, supporting our broker partners; Federated Insurance, operating through dedicated sales agents, and, Zenith Insurance, which sells personal lines. One of Canada's leading commercial P&C insurance companies, Northbridge boasts $1.3 billion in premiums.

Our Vancouver office is located near the waterfront in downtown Vancouver. A world renowned urban centre boasting beautiful scenery, plus proximity to shopping and dining, Vancouver also offers the possibility of endless adventures for outdoor enthusiasts of all types. Our office is easily accessible by car, public transit, or even by bicycle.

Job Purpose

The Sr. Technical Assistant (STA) is responsible for providing technical and administrative support to assigned underwriting files in accordance with established guidelines and business objectives for data quality and service levels. In addition, to administrative responsibilities this position is responsible for the mentorship and training of Technical Assistants.


1. Provide effective technical, administrative and clerical support to assigned underwriting files.

  • Perform data entry, data calculations/computations, and generate reports using a variety of business systems.
  • Perform necessary calculations and update accounting records.
  • Process all cancellations and policy reinstatements accurately and timely in accordance with established guidelines.
  • Prepare files for underwriting review by performing final screening and pre-coding, and attaching any required underwriting documentation.
  • Maintain all electronic and paper filing for assigned underwriting files.

2. Communicate successfully with underwriters and brokers for verification and qualification of information and to request information required to be part of the underwriting file

  • Examine applications, endorsements, and renewals for completeness and accuracy.
  • Edit, verify, and identify policy errors and notify the appropriate parties.
  • Identify trends in service issues and communicate to management.

3. Promptly respond and investigate underwriting, broker and policy holder service requests and other various correspondences.

  • Process internal and other correspondences and requests received by the underwriting department (this may include, but is not limited to, error reports, sorting and distributing mail, and follow-ups).
  • Confirm experience with prior carriers, draft experience letters, document information on the system and refer files to underwriter as required.
  • Interpret customer service requests and gather relevant information to allow for quick and accurate processing of inquiries.

4. Mentor and train less experienced Technical Assistants.

  • Provide guidance on existing and new procedures
  • Perform quality control checks on work performed by technical assistants.
  • Monitor daily work processes within the assigned customer files to ensure that the work is well distributed and notify management of distribution concerns.
  • Assist, when required, in re-distributing work within the team according to corporate guidelines for service standards.

5. Develop and apply best business practices towards national service and quality standards and policies.

6. Work collaboratively with on special projects and assignments when required.

7. Other duties as assigned.


  • Post-secondary school education and/or equivalent on the job experience.
  • Previous experience in the property and casualty industry.
  • Excellent keyboarding and data entry skills.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Competence with Microsoft Office components is an asset.
  • Actively pursuing CIP designation an asset.
  • Demonstrated communication skills (both oral and written).
  • Ability to organize and prioritize work assignments and adjust to peak workloads.
  • Ability to organize, interpret, and apply data/information from a variety of sources.
  • Ability to identify and understand customer needs.
  • Ability to interpret and apply job-related instructional guides (procedure/policy manuals).
  • Ability to evaluate simple problems and develop solutions within underwriting guidelines.
  • Ability to work as a member of a team; good interpersonal skills.
  • Ability to work with minimal supervision, but able to accept direction.
  • Accurate and detail oriented.
  • Ability to work well under pressure.

Application Process

Interested applicants should forward a cover letter and resume quoting the job reference number in the subject line.

Date Posted: November 7, 2013
Application Deadline: November 14, 2013