Apartment Rental Agent
Parklane Townhomes - Thunder Bay, ON

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Job Description:
Work closely with the Sales Manager and Property Manager, the Residential Rental Agent is the initial point of contact for potential clients. If your goal is to provide exceptional customer service and work for an industry leader then apply now to join the Parklane Townhomes Team.

The primary function of the Apartment Rental Agent is to professionally qualify prospective residents and follow-up with them for the ultimate purpose of renting suites. The mandate is to maximize revenue for the property by leasing suites at, or above, market rent with minimal vacancy loss. In fulfilling this function, as a front line employee, it is imperative that the Apartment Rental Agent provide both existing and potential residents with a superior level of service. The Leasing Consultant is required to liaise with residents and the community as a representative of Management.

Employer Details

North44 Property Management

Web Site:


Job requirements

Credentials (certificates, licences, memberships, courses, etc.)

 Show units, complete application & does follow up with prospects.
 Post advertising on Kijiji, Craigslist or other online avenue for advertising.
 Plan and operate open house events.
 Trouble shoots building with high vacancy. (Inspection reports, market survey, walk ability score, building inspection, superintendant report, suggest pricing with reasons)
 Monitor leasing initiatives. (Check advertising to make sure correct prices, promo and descriptions, know and report promotions offered by competitors)
 Oversee leasing availability reports for specific regions/building. i.e. vacancy report.
 Conduct random suite inspections for region/building.
 Keep track of your leasing traffic.
 Update your prospect follow up reports daily, weekly and monthly.
 Report on market rents, turnover and vacancy for your region. (Give the sales team/property manager the status of rent ready suites)
 Outreach Marketing: Establishing relationships with potential clients and businesses as well as building on current business relationships for cross promotion.
 Build Social media marketing & development with Facebook, Twitter etc.
 Plan & participate in client appreciation nights and scheduled “Resident Community Events”.
 Act as a Customer service liaison.
 Create and maintain accurate client information within Yardi/guest cards.
 Coordinating move in and move outs.
 Providing backup support to the Customer Care whose focus is on providing a high level of customer care to the resident community. (I.e. tenant issues, lease signing, N4 deliver, customer service calls, appointment booking.)
 During slow period you will be at the office fielding calls or stationed at high vacancy building.
 Report hours and availability daily to Head Office.


1 – 2 years

Area of Specialization

Property Management, Residential Apartments

Business Equipment

Microsoft Office, Windows, Email, Social Media. Must have own vehicle and willing to travel.

Job Skills

Negotiate or approve rental or lease of properties on behalf of property owner; Ensure terms of lease agreements are met; Prepare and administer contracts for property services, such as maintenance; Help Co-ordinate implementation of repairs, maintenance and renovation; Ensure response to trouble calls from clients or tenants, Answer and post social media updates, plan and post advertising.

Work Conditions

Fast-paced environment; Work under pressure; Tight deadlines; Attention to detail; Large caseload.

Essential Skills

Reading text; Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning.