We are a fast-paced, multi-doctor, high-tech medical practice located about 20 minutes drive from downtown Vancouver with an opening for a senior receptionist/supervisor to provide leadership to our staff of about 10 receptionists and technicians.This leadership role is responsible for creating a positive work environment while ensuring a high standard of services are delivered to patients and physicians.
Duties and Responsibilities:
Supervising and overseeing the work of receptionists and technicians including delegating, workflow, motivating, providing guidance, resolving conflict and communicating goals.
Utilizing the organization’s standard opening procedures to support its overall strategy to attain its goals.
Working with and assisting all employees to resolve physician and patient issues while ensuring that office standards are maintained.
Performing daily responsibilities including: check-ins, check-outs, scheduling appointments, answering telephone calls, liaising with referring physicians, renewing prescriptions, managing incoming lab reports, etc.
Liaising and communicating effectively with doctors and managers to provide input on organizational decision-making.
Minimum 2 years supervisory experience and 7 years experience in a multi-provider health care environment.
MOA Certification is an asset.
Demonstrated proficiency with Microsoft Windows and Office, and experience with an electronic medical records/practice management software application.
Ability to lead and motivate staff
Strong problem solving and conflict resolution skills
Ability to interact effectively at multiple levels in support of our physicians, patients and referring network.
Excellent verbal and written skills
Exemplifies the office’s core values and enjoys working in a culture of accountability
Remuneration commensurate with experience.
Please submit your resume with cover letter by Friday, May 23rd.