Nordstrom Employee Reviews

Found 87 reviews matching the search
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Don't work in beauty
Beauty Advisor (Current Employee) –  Toronto, ON17 July 2017
TEC has a catty beauty management team that know absolutely nothing about beauty and cosmetics. They are VERY obvious about picking favourites amongst the staff. The traffic is very low store wide and they put all the pressure on staff to be the marketing team. A typical day at work is hearing majority of staff members complaining about how dead the store is and how they can’t wait to leave. Even the managers! The pressure to sell here is unbelievable. They will stand and hover around you as an intimidation tactic, thinking that that will somehow motivate you to sell?! I have worked in cosmetics in Toronto for many years and have never came across such an unprofessional environment. Everyone is SO unhappy and you WILL hear about it on a daily basis.

This advice is to the actual upper management and not the beauty managers: PLEASE take the time to speak to the beauty team yourself. Are you wondering why the beauty department is doing so poorly? Don't put so much trust into the Beauty Managers because believe me they do not know what they are doing. They gossip openly about the staff, bully and use intimidation and do not know how to motivate the team. How am I supposed to respect and look up to you as a manager if I openly hear you gossiping about staff members? After every morning rally and group huddle, I promise you everyone is walking away either rolling their eyes or feeling uneasy, unmotivated and stressed. This shouldn’t be happening. Guaranteed if you brought on new beauty managers with a positive attitude the staff wouldn't feel so miserable and ready to quit.
  more... Also, hiring managers with NO experience in beauty is not a good look. This store has potential if you stop trying to be like our competitors. It’s your chance to be innovative, be DIFFERENT. Retail is slowly dying right now for a reason, customers are not excited to have employees in the hard isle selling credit cards or holding a perfume sample begging for customers to stop and smell it. It looks tacky. They want exclusive brands, they want FUN and not the pathetic beauty events your beauty managers create. Do you honestly think creating a Hawaiian or Coachella themed beauty event will have customers flying into the doors? Maybe think about actually getting a skilled marketing team because hello it’s 2017 and guess what??! PEOPLE USE SOCIAL MEDIA AND IT WORKS. The nordstromto IG right now is a JOKE. You would be surprised what would happen if you actually UTILIZED it.

It's really simple and it's a trend in Canadian retail: miserable staff + miserable management = negative environment. A negative environment could cost you that little itty bitty upsell that could've happened if that employee wasn't so emotionally drained from the management.
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Pros
1 Hour break and hourly wage for beauty
Cons
everything written in my review
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Nordstrom Men's shoes
Sales Associate (Former Employee) –  Ottawa, ON22 June 2017
- There was a lot of negativity and lack of trust inbetween the employess and managment and vice verca.
- We as employees had litle to no say in the companies views moving forward.

-High turnover rate.
- Constant stress
-Workplace was a free for all.
- Managment flip floped to often.
- Did not lead and Boost team comfidence.
-Often times where competing with sale reps.
Pros
1 hour lunches.
Cons
Poor Managment. Terrible hours. Not Enough trafic. not the best selection.
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Best place to perform individual and team work
Beauty Advisor (Current Employee) –  Toronto, ON20 June 2017
Working in a department store like Nordstrom, I received so much love from my coworkers and management team. I gained a lot of knowledge from this job, I learned how to successfully contact customers, communicate between different departments, handle products that are being shipped out, link the reward system between the Canadian and the American system, time management to adjust time to schedule customers for services such as makeover, hand massage and facial. I have also improved my customer service skills by communicating with customers based on the customers' interests. Overall this is a great place to work in, the environment and the people make the job experience enjoyable.
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fun to work
Sales Associate (full-time) (Current Employee) –  Calgary, AB15 June 2017
very nice place to work welcome all people that walks in you can easily find what your looking for very nice people high end quality of products great place to shop
Pros
freelance
Cons
good hrs
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a day at Nordstrom
Sales Associate (Current Employee) –  Ottawa, ON14 June 2017
• Skillfully o ering an authentic shopping experience for clients while successfully creating a stylish look
• E ectively developing & maintaining clientele by providing courteous and personalized service through the use of sales and
customer care experience
• Working well under pressure in a sales driven environment
• Continuously met and exceeded monthly sales targets
• Constantly assisting clientele in all 3 languages listed above to be able to recommend custom based solutions to their fashion needs
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Don't believe the hype
Stylist (Former Employee) –  Ottawa East, ON8 June 2017
Management is awful, especially certain departments and store manager.
Gossip central
Everyone knows your business in the store
Double standards for management

Good pay and benefits though and HR in building.
Although if you have a problem, will probably be no help if you havve an issue with your manager, they take their side.
Pros
nice lunch room, good pay in some departments, great team
Cons
High turn overrate, bad new manager hires/most managers, fake promises, very hard to grow in company
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strong culture, poor execution
management (Current Employee) –  Canada7 June 2017
Nordstrom has a strong sense of culture and pride in what they do, and rightfully so. Coming into Canada, Nordstrom hit the mark in engaging their people to follow along and drink the proverbial cool aid, however with business not doing as well as expected, the culture has been deteriorating rapidly and replaced with stress projection from the top down. Communication is not as strong as when the initial teams were being assembled, and unfortunately has become yet another retailer that does not care for its employees well being.
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you have to be a certain type of person to work here
Sales Associate (Former Employee) –  Calgary, AB3 June 2017
Of course its a competitive work place but its a dog eat dog situation for sales. Almost like a high school the way rumors spread around in the store. Nordstrom culture hypnotizes the people with low ambitions to want to "work there way up in the company." But it depends on your personality how you will grow, of course sales are important for that, but you will kiss butt to grow". Lots of young people that are in management that dont know how to manage properly as it is there first time.
Pros
good pay
Cons
atmosphere
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Fun and friendly workplace
Sales Associate (Current Employee) –  Vancouver, BC29 May 2017
- good management
- friendly team, always there to help
- the more you sell the more you make
- strong relationship equals loyal costumers
- cross selling helps you and make your costumer happy
Pros
commission
Cons
competition
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Unfair environment
Sales Associate (Current Employee) –  Vancouver, BC27 May 2017
Managers dont treat everyone fairly. They play favoritism and its all about politics. You get promoted if you the favoourite not by performance. Im one of the top sellers, constantly ask for opportunities to grow with the company but never given a chance. Human Resource is not even helpful, they are always on the companys side not on the employees'. Nordstrom is a good place to work for if you want to earn quick money, however, a horrible place for a career. The managers dont care about employees they care only about their well being. I've been with the company for more than 2 years and came across quite a few managers ( they are all the same=selfish).
Pros
Good Money
Cons
Full of fake people
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The Outside is Different from the Inside
Assistant Manager of Specialty Coffee (Former Employee) –  Toronto, ON23 May 2017
If management was a lot better, I would've never left. The salary/benefits are fantastic, connecting with other departments to help boost business is a fantastic way to build up the culture of Nordstrom and there are many ways to move up in the company.

Unfortunately, there are also many negatives. Most important thing to know is the upper management is terrible. Too many rules, too much ranking systems/ corporate structures and as per usual, favoritism is way too visible and obvious. The favourites move up and get the most light, and the others are shoved aside.
Pros
Benefits, Salary, Work culture
Cons
Management
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over promised
SALES ASSOCIATE (Current Employee) –  North York, ON16 May 2017
Over promised under deliver. Do not quit your current job to work here. Lots of returns due to their policy thus making it hard to make commissions...
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Productive and fun work environment
STYLIST (Former Employee) –  Ottawa, ON10 May 2017
Absolutely loved being a part of the Nordstrom team. By far one of the best experiences i've had in the workplace. Staff is like family, position advancement always an opportunity.
Pros
great people, comission, fun customers, positive environment
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Good work environment
Stylist (Former Employee) –  Ottawa, ON1 May 2017
If your good at sales you will do well in this position.
Good Training for new employees.
Nice people to work with.
Very competitive atmosphere.
Pros
Decent wage for entry level sales field
Cons
Too much down time
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fun place
Sales associated (Former Employee) –  Toronto, ON26 April 2017
had alot of fun working here. made alot of new friends as well learned to be less shy and more outgoing. it taught me to become a different person and i loved it
Pros
long breaks
Cons
far from home
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Empty Promises
Sales Associate (Former Employee) –  Toronto, ON24 April 2017
When I started working for the Nordstrom company back in August, they promised the world to us. We started with 800 employees all so excited to work for a company that believed in us. Slowly as the We are down to less than 300 now. Most of the good employees realized what the company was about. They were not going to make the money they said we were going to. Months passed and sales were coming in. Returns were rolling in as we were supposed to tell the customers "We have no return policy, you can bring it back for a full refund anytime" This affects your pay and the company wins by gaining the customer. The pay is terrible if you are trying to support yourself. You can work at McDonald's and make more money. Management steals your customers and they have a schedule with at least 6 different time slots. You cannot plan your life around that. Evening shifts you need to wait until the restaurant is empty before you can do your cash there are nights you will leave passed 11pm Management promise you the moon just to keep you going but they are all empty promises. It's a lie, they don't promote within maybe 10% the rest is hired from outside. Find yourself another job where you don't expect empty promises and work for a team of inexperienced managers.
Pros
Great shoes and designer handbags
Cons
Management needs to get some training on how to train better
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Enjoyable Experience
Barista & Service Cashier (Former Employee) –  Calgary, AB17 April 2017
I've had plenty of ups and downs when I worked at the Chinook location when it first opened, but I was resilient because I loved the work itself, and the employees I was surrounded with. It was typically busy on weekends, and traffic is a little slow on weekdays. It's an awesome entry level job for students looking to develop their work experience, and pay was mediocre. It's not really the best place to stay employed long term unless you have expectations of wanting to grow with the company, just because the pay is not sufficient enough for a living, and your hours can get cut if the day is going by slow.
Pros
Free drinks, and half off on your meal at the bar and restaurant
Cons
Low Pay
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Great place to work
Salesperson (Former Employee) –  Calgary, AB13 April 2017
Provides great training program for new hires and amazing inspiration from department managers.
Friendly and supportive team members, gives an opportunity to balance the work and personal life time.
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Supportive environment
Sales Advisor (Former Employee) –  Canada11 April 2017
Although it can be very very slow...Working here there are plenty of opportunities to meet your sale goals by cross selling, become informed on products/brands you don't sell in your department and assist clientele from other deparments that may become clientele for your department as well. The culture is very inviting and your managers are there to support you.
Pros
Team building excercises, town hall meetings, employee appreciation
Cons
Slow environment
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Its was nice and good.. employees are frendly
Lojistic (Current Employee) –  Chinook, AB8 April 2017
Just work with the old workers nicely. Do everything that your manager says.. work with your best.. if you are going for the sales floor deal with the costumer nice and give them all your best to assist them
Pros
Sometime they have free lunch and coffe and a 20%discount for the imployees
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Overall rating

4.0
Based on 5,337 reviews
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Work/Life Balance
3.6
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3.9
Job Security/Advancement
3.7
Management
3.5
Culture
4.0