So lets start in the interview. Brand new store, brand new staff, everyone is excited...
I ask two important (to me) questions. Will I be guaranteed 40 hours a week? And is there a dress code?
I was told yes, absolutely you will be get 40 hours a week and the only rule for dress is that its professional.
Perfect. I quit two amazing jobs thinking that I could climb the ranks at Nordstrom.
During training (which took a month) we set up the store while learning about the policies and procedures. Any questions that our department managers didn't know usually came back with two or three different answers...depending on who you asked. Plus because they really didn't know what we should be doing between lessons we were often left to our own devices, then reprimanded for not keeping busy...even though we didn't know what to do.
So after we opened the store and got into the swing of things I look at my schedule to see I only have 28 hours a week. That's what they consider full time. And I get scolded for wearing sandals. Only certain departments are allowed to wear sandals...good thing there's no dress code right?
Then all my co workers turn into enemies because we're all fighting for customers and commission. Managers are encouraging their staff to go in other departments and poach customers. We can't keep important supplies at our cash because they would rather the cash wrap look nice and have me take 5 minutes to go get a gift box from the back room on the other side of the store. Then it's the 'look busy' rule. Meanwhile my department is spotless and there's no customers – more... in the store. I'll just unfold and refold this scarf.
So after allllll that. I decide to look for another job. Leaving work angry every day wasn't worth it. I found one, so I put in my two weeks notice with HR. Because of their open door honest policy I thought I should tell the real reason why I'm leaving. I thought it was a horrible retail environment. After I hand in my sheet and go about my merry way I get called back to HR and brought in a little room. the HR director tried to ask me about why I don't like it there and I was honest and said I really didn't want to talk about it and my manager knows all the details anyway. She said 'Well since we don't know that you'll give Nordstrom quality service because you're unhappy here, today will have to be your last day' Meanwhile, I'm at the top of my department and have gotten many customer compliments about my service. I demanded she call my manager (who didnt even know this was happening) and because he knew the whole situation he fought for me. But I was so insulted I just left.
Since I left I heard they have fired two managers, two assistant managers and at least 10 people have quit for similar reasons.
If you can put on a fake attitude and take orders no matter how dumb they are and you don't need this money to live, this is the job for you. Don't let the free food and 'prizes' fool you. They want your soul. – less