Customer Service Loyalty (Former Employee) – Orillia,ON – 6 June 2014
Their motto is "White Glove Customer Care". So customers are treated with respect and care. However, it is a totally different story when it comes to how Nordia treats its employees. They hire a huge number for training and by the second week have already started to fire people so that ONLY the favourites get to stay on. When I asked the reason why I was being fired I was told it was a group opinion that determined who goes.By saying this, no one person can be identified as having made a complaint about your work. I pointed out my scores in their tests only to be told they didn't count for much. Obviously, as one trainee was scoring in the low 20%s and is still there. Another speaks with a very strong foreign accent and is difficult to understand in person, let alone on the phone, and that person is still there. The facts that were in my favour, being on time, being attentive and not talking during presentations, answering queries etc. counted for nothing.
Client Solution Agent (Former Employee) – Kitchener, ON – 16 March 2018
Nano-managed via computer how long you are on calls, between calls, away from desk. 90+% save rate for the Retention Dept. was way too high. Minimal management support when dealing with difficult customers.
Time-and-a-half overtime the minute you work over 8 hrs a day.
Tech Support Agent (Former Employee) – Moncton, NB – 16 March 2018
I worked there for just under six months, while I was working there, I was constantly getting sick due to a combination of factors including the environment, the work pressure and poor management, who suggested while addressing my poor attendance due to illness that "even if you're halfway to deaths door,you need to come in anyways." Furthermore, the pressure from management isn't to help customers with their various issues but rather to have them enroll into various money making schemes. Finally, management does not take your disabilities into account when rating you for work quality and what not.