Great place to earn more than minumum wage, and have benefits
Customer Service Representative (Former Employee) – Lindsay, ON – April 7, 2016
The job is to answer customer inquiries mainly on the pricing of their services, eg why has the price increased. Explain and try to resolve the customers request. Then if they are missing a service eg. has internet and television, pitch home phone for a "triple" service to offer bundle discounts. If a new customer calls in, pitch all three home services.
The most enjoyable part of the job is satisfying a customer, and being able to provide them with a solution to their concern.
The hardest part of the job is angry customers when you cannot satisfy their concern.
It is a very independent job, there is not much socializing with co-workers.
If you struggle in your calls management is there to assist you in where you need improvement, but sometimes it is not in a timely manner.