Loyalty (Former Employee) – Nanaimo – 8 August 2014
Work was great but management was poor. If you are the kind of agent that walks in quietly and provide excellent customer service, you never advance. Management wants you to kiss their foot and greet them on your way in and out of work and probably go for a smoke with them. You have to be in an elite group of favourites to advance to a mere floor support position. Co workers were great and pay was fair but management needs to be overhauled or given proper leadership training. Dont get me wrong, team supervisors were hard working and great but the managers have been there long enough and have lost touch with reality. They lose talents and good agent based on their poor decisions everyday. I worked in the HHLT department in Nanaimo.
Good company to work for. Pay is pretty good. They have a good benefits pkg.
Client Retention Agent (Current Employee) – Nanaimo, BC – 20 March 2017
Early starts most days as you can somewhat manage your schedule. I've learned a lot of information about mobility devices, internet services and television sevices including home phone services. Management is always on site and usually accessable. The workplace culture is very multi cultural as there are many different ethnic persuations all working together in harmony. The hardest part of the job is to make sales as this job is in the cancellation dept. Sales are expected and are required to maintain employment The best part of the job is the satisfaction of helping consumers get better service with less cost while satisfying all their communication needs and being thanked repeatedly for being efficient and curtious in a timely manner. When the customer tells you "this is the best conversation I have ever had with a Bell representative" you know you did a good job.
Most current technology available to consumers
Significant focus on sales not on customer service
TV/Billing/Service Assurance, CSR. (Former Employee) – Kitchener, ON – 13 March 2017
Like any call center, you are tethered to a headset all day, taking inbound calls and dealing with mostly angry people. Very repetitive. Most of your co workers are great, and most of the management is great, but there is always that unspoken threat to meet your targets or you will be let go. Attendance is monitored heavily, and the company does not offer sick days, only the 10 days that the government sets via the labour board, So be prepared to get a doctors note if you are off work for more than a day. If you are easily offended, or upset easily, this job is not for you. Customers will call you names, and will swear and act childish, so this is where you need to learn to be calm and let it all go. Not worth the money to get stressed out or take what they say personally. I do not think the pay rate equals the job expectations, especially in some of the departments. This company often changes it business needs, so you can find yourself working in a different department and not by choice. Work/life balance can be tricky until you get some seniority behind you, so be prepared to work any shift, which can take up most of your day. The place is unionized, so that helps a bit, but no guarantee they can save you, if you get let go. Not a great job, but I have worked in worse call center settings before. So if you can handle being glued to a desk for 8 hrs, and can handle all customer types, then you might do ok, there are long time employees here, even agents that have worked there for many years, but most people do not last too long as it is stressful, when it is day aftermore... day. All I can say is good luck to you.less
Free company BBQ, and Christmas dinner, Bake sales. Incentive programs
rude customers, company politics, not great pay, not great shift times.
Retail Support Agent (Former Employee) – Peterborough, ON – 9 March 2017
- Typical day at work was okay as the job is not hard. - The scheduling team is entirely inflexible. One co-worker was denied his own wedding day off and had to go through a long and arduous process to finally get the day off approved. - Scheduling is seniority based so don't expect to get better hours unless someone higher up is fired or quits. This means you will probably not get any weekend days off for at least the first year or two.
Good break schedules.
Inflexible scheduling. Few opportunities to advance.
Team Manager (Former Employee) – Nanaimo , B, – 16 February 2017
I enjoyed working at Nordia the employees where great to work with. Daily job was coaching and motivating my team and attending meetings. Management was supportive work place culture was good. hardest part of the job was reaching company goals that weren't realistic. The most enjoyable part of the job was seeing the success in my team and success of individuals on the team.
Customer Care Representative (Former Employee) – Saint John, NB – 15 February 2017
Its an ok place to work. The team leaders were not helpful they basically threaten to fire you every time you have a bad day. As long as your making them money you didn't have to worry. They teach you how to lie your way into getting a sale. The hardest part of the job was having to be dishonest to customers in order to keep your job. The most enjoyable part of the job was the pay.
Basically I found this job to be a rather poor experience
Technical Support Representative (Former Employee) – Peterborough, ON – 5 January 2017
A typical day at work usually just started with a mandatory 15 minutes ahead of work be on the floor from the management. By the end of the day my stress levels will have sky rocketed from dealing with customers on the phone and management. Management is horrible at this company, they hide in their offices and when they say "we'll look into it" - provided you can get into their offices at all, they never do anything. Coworkers were about the only thing I looked forward to seeing at work, they were pretty much the only thing I enjoyed about working there. The hardest part would be dealing with attitudes of customers and management, they are stressful even on the best of days.
Customer service / Technical support (Former Employee) – St Laurent, QC – 31 December 2016
A typical day at work is to punch in on time, take calls for the rest of the 8hours shift.
I have learned how to provide excellent customer service to clients all while meeting and outstanding performance requirements. I have also mainly learned how a call center works. Another lesson was to learn how to make sales.
The management at Nordia was great at teaching their agents to give great customer service to clients and meeting their needs.
My co-workers were pleasant to work with. Very hardworking people that were always respectful and professional.
The hardest part of the job was to know that several departments of Bell Express Vu had moved to India and my department were in transition to work with India's new agents.
The most enjoyable part of the job is that i got to learn a lot on what is great customer service and what techniques could be used to always offer the best customer service.
1 hour lunches, managers were very approachable and supportive, great learning experiences
Technical Support (Former Employee) – Saint John, NB – 21 December 2016
Awesome place to work, management is great, pay is awesome, coworkers are great, amazing place to work! They have a gym, which is awesome, the parking really sucks tho! Its underground and really sketchy looking other than that, it's the best
Upbeat atmosphere, new games room for agents to relax in, lots of bonus and incentives
Loyalty and Retention Specialist (Current Employee) – Orillia, ON – 30 November 2016
A typical day is spent on the phone helping customers with billing issues. Yes customers do yell at you, but most calm down when they realize I am trying to fix the problem. I am continuously learning through their online courses as well as coaching sessions. I can't say enough about the managers at the Orillia site, they are always coming up with new ways to make the job site less stressful through contests, acknowledging achievements and positive attitudes. My co-workers are friendly and willing to help if I have a problem. The hardest part of my job is trying to remember which program does what, especially for those rare one offs. The most enjoyable part of my job is having a customer thank me for taking the time to listen and for finding a solution.
Pay and bonuses, contests, lots of training
Programs fail during a call which forces you to go the backup program