Unless being screamed at via telephone is a career passion, stay away!
Inbound Customer Service Agent (Current Employee) – Nanaimo, BC – March 29, 2016
Nordia is OK, I have been there a while now. The company in itself offers 40 hour weeks, benefits, the whole shebang you could want. The only issue is, being a representative to the company that Nordia is contracted by and not having any sort of faith or appreciation in what you're selling/solving.
You tend to screw a lot of people out of their money, you are supposed to "increase their revenue" or make it stay the same on their account, not decrease it. Even if they've been with the service provider for 5+ years. We work in a "LOYALTY" department, and we have nothing competitive to offer to the customers. It's kind of BS.
Management was great, supportive and had a good understanding. I found specific managers had a bit of difficulty following the rules they themselves enforced (or got an e-mail about it that day).
The salary is fine...but they make it seem like you'll hit bonus every month, which I never had an issue with making bonus, although you need to have perfect attendance and stats to make the queues each month.
I don't associate much with my co-workers, mostly because of the scheduling and breaks, so if you like being a lone wolf, consider that a good job for you.
No benefit to your life