Loyalty (Former Employee) – Nanaimo – 8 August 2014
Work was great but management was poor. If you are the kind of agent that walks in quietly and provide excellent customer service, you never advance. Management wants you to kiss their foot and greet them on your way in and out of work and probably go for a smoke with them. You have to be in an elite group of favourites to advance to a mere floor support position. Co workers were great and pay was fair but management needs to be overhauled or given proper leadership training. Dont get me wrong, team supervisors were hard working and great but the managers have been there long enough and have lost touch with reality. They lose talents and good agent based on their poor decisions everyday. I worked in the HHLT department in Nanaimo.
Household Loyalty Agent for Bell Canada (Former Employee) – Moncton, NB – 20 June 2017
Even thought there are plenty of amazing co-workers, Nordia is poorly managed. Upper management ignores fraudulent activities by employees because it makes their sales numbers look better. There is a very high turnover because people are constantly leaving. Little to no room to advance in the company. Very abusive environment and the job is thankless. You have to be careful that the company doesn't break labor laws and constantly keep vigilant. The HR office will always side with management and rarely wants to deal with employees. Harassment is often ignored.
Customer Service Representative (Former Employee) – Moncton, NB – 14 June 2017
worked for them for over a year and it was horrible. The pay is bad the incentives are worthless the management is uncaring at best. As far as the shifts you work that is a joke. Its the kind of place that would be featured in a workplace expose on the news and not in a good way.
Customer Service Agent (Former Employee) – Nanaimo, BC – 13 June 2017
working for nordia was like willingly having your head in a vice day in day out. they have zero control over the numbers it all come from the client, and the client is completely out of touch with their customer base. its pure stress and if the client wants us to sell pink flamingo's well you better sell pink flamingo's there is no push back for the employee's from the top management they don't care about the low man on the pole at he end of the day I'm glad I'm not there anymore. the onsite management keep pushing it up the line but once its out of the site directors hands nothing happens i enjoyed the people i worked with but that was the only pro i had working there
what pros? there was some?
nordia is ok choice in client is not client has unrelaitic view of thier bussiness and how its doing
Culture du service à la clientèle agréable, suivant des normes assurant un service de qualité.
Téléphoniste et coach au service de relais Bell (Current Employee) – Quebec City, QC – 7 June 2017
Mon travail est de relayer les appels téléphoniques entre des usagers de Bell entendants et d'autres qui éprouvent une perte d’ouïe ou de la parole, Je contribue à coacher les nouveaux agents pour leur assurer une intégration aisée et adéquate à leur poste. C'est gratifiant de recevoir les avis des clients qui apprécient le cœur qu'on met à leur assurer un service hors-pair. C'est aussi agréable de recevoir l'encouragement de la supervision, ce qui motive à poursuivre l'élan. Les collègues de travail sont des plus sympathiques et chaleureux. Le nouveau centre d'appel est spacieux, tout neuf et arbore un look fièrement professionnel.
Les bons mots des clients et de la supervision, les collègues sympathiques, la culture du travail bien fait, le travail qui rappelle l'oeuvre humanitaire, les avantages sociaux
Le centre est situé dans un lieu peu accessible en autobus, les horaires sont peu stables même avec l'ancienneté
Retention Customer Service Representative (Former Employee) – Saint John, NB – 4 June 2017
good pay stressful environment systems were easy to use. the people that worked there were great and the management were pretty good except they continued to ask for more and more out of employees to the point of being redundant. great placeto work all and all
ok but needs better management who treat their staff better
CSR (Former Employee) – Kitchener, ON – 24 May 2017
benefits and pay were great. management sucked and treated staff like dirt. supervisors would pick favourites. supervisors and managers would also talk about other employees they didn't like with staff. it was ridiculous.
CSIB Agent for Bell (Current Employee) – Nanaimo, BC – 1 May 2017
Nordia is place where everyone helps each other and we follow very strong work ethics. It is fun working in a team and achieving the goals . resolving customer's problems is a very challenging and interesting job