Client Care Representative (Former Employee) – Kitchener, ON – 3 July 2014
Typical day at work would include answering several calls from customers about inquiries and concerns that they had about their mobility bill. Come up with a solution to keep customers happy so they remain a customer.
Team Leader/Sales Agent (Current Employee) – Lindsay, ON – 10 April 2017
This is a inbound call center where you are required to login when you arrive and typically take around 25-30 calls per shift. This is a sales inbound call center but we receive about 5 calls per day that we can really sell on.
Hardest part of the job is to meet your sales quotas and other metrics that are required. Very high stress job that not many people can tolerate.
I have learned a lot about sales, call metrics and staying positive.
Technical Support Representative (Former Employee) – Orillia, ON – 10 April 2017
I liked working at nordia, great pay and beenfits. The management however does need some work, it can be a very high school like environment, You will often here gossip and alot of it does come from the management roles.
call center agent (Former Employee) – Kitchener, ON – 31 March 2017
i was there for three years. i enjoyed my time there and the people where nice to work with, the experience i gained as a call center agent has given me good people skills. Nordia has a good work environment and fair honest management. I would still be there if I was not moving away.
Good company to work for. Pay is pretty good. They have a good benefits pkg.
Client Retention Agent (Current Employee) – Nanaimo, BC – 20 March 2017
Early starts most days as you can somewhat manage your schedule. I've learned a lot of information about mobility devices, internet services and television sevices including home phone services. Management is always on site and usually accessable. The workplace culture is very multi cultural as there are many different ethnic persuations all working together in harmony. The hardest part of the job is to make sales as this job is in the cancellation dept. Sales are expected and are required to maintain employment The best part of the job is the satisfaction of helping consumers get better service with less cost while satisfying all their communication needs and being thanked repeatedly for being efficient and curtious in a timely manner. When the customer tells you "this is the best conversation I have ever had with a Bell representative" you know you did a good job.
Most current technology available to consumers
Significant focus on sales not on customer service
TV/Billing/Service Assurance, CSR. (Former Employee) – Kitchener, ON – 13 March 2017
Like any call center, you are tethered to a headset all day, taking inbound calls and dealing with mostly angry people. Very repetitive. Most of your co workers are great, and most of the management is great, but there is always that unspoken threat to meet your targets or you will be let go. Attendance is monitored heavily, and the company does not offer sick days, only the 10 days that the government sets via the labour board, So be prepared to get a doctors note if you are off work for more than a day. If you are easily offended, or upset easily, this job is not for you. Customers will call you names, and will swear and act childish, so this is where you need to learn to be calm and let it all go. Not worth the money to get stressed out or take what they say personally. I do not think the pay rate equals the job expectations, especially in some of the departments. This company often changes it business needs, so you can find yourself working in a different department and not by choice. Work/life balance can be tricky until you get some seniority behind you, so be prepared to work any shift, which can take up most of your day. The place is unionized, so that helps a bit, but no guarantee they can save you, if you get let go. Not a great job, but I have worked in worse call center settings before. So if you can handle being glued to a desk for 8 hrs, and can handle all customer types, then you might do ok, there are long time employees here, even agents that have worked there for many years, but most people do not last too long as it is stressful, when it is day aftermore... day. All I can say is good luck to you.less
Free company BBQ, and Christmas dinner, Bake sales. Incentive programs
rude customers, company politics, not great pay, not great shift times.
Retail Support Agent (Former Employee) – Peterborough, ON – 9 March 2017
- Typical day at work was okay as the job is not hard. - The scheduling team is entirely inflexible. One co-worker was denied his own wedding day off and had to go through a long and arduous process to finally get the day off approved. - Scheduling is seniority based so don't expect to get better hours unless someone higher up is fired or quits. This means you will probably not get any weekend days off for at least the first year or two.
Good break schedules.
Inflexible scheduling. Few opportunities to advance.
Team Manager (Former Employee) – Nanaimo , B, – 16 February 2017
I enjoyed working at Nordia the employees where great to work with. Daily job was coaching and motivating my team and attending meetings. Management was supportive work place culture was good. hardest part of the job was reaching company goals that weren't realistic. The most enjoyable part of the job was seeing the success in my team and success of individuals on the team.
Customer Care Representative (Former Employee) – Saint John, NB – 15 February 2017
Its an ok place to work. The team leaders were not helpful they basically threaten to fire you every time you have a bad day. As long as your making them money you didn't have to worry. They teach you how to lie your way into getting a sale. The hardest part of the job was having to be dishonest to customers in order to keep your job. The most enjoyable part of the job was the pay.