Client Care Representative (Former Employee) – Kitchener, ON – 3 July 2014
Typical day at work would include answering several calls from customers about inquiries and concerns that they had about their mobility bill. Come up with a solution to keep customers happy so they remain a customer.
Client Solution Agent (Former Employee) – Kitchener, ON – 16 March 2018
Nano-managed via computer how long you are on calls, between calls, away from desk. 90+% save rate for the Retention Dept. was way too high. Minimal management support when dealing with difficult customers.
Time-and-a-half overtime the minute you work over 8 hrs a day.
Tech Support Agent (Former Employee) – Moncton, NB – 16 March 2018
I worked there for just under six months, while I was working there, I was constantly getting sick due to a combination of factors including the environment, the work pressure and poor management, who suggested while addressing my poor attendance due to illness that "even if you're halfway to deaths door,you need to come in anyways." Furthermore, the pressure from management isn't to help customers with their various issues but rather to have them enroll into various money making schemes. Finally, management does not take your disabilities into account when rating you for work quality and what not.