Nordia Employee Reviews

Found 230 reviews matching the search
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Empowerment
Call Center Senior Director for Nanaimo BC (Former Employee) –  Nanaimo, BC21 August 2017
I have full accountability of the Call Center for Customer services and Mobility technical services. I have done the start up of the new call center in Laval. 230 seats
Pros
Start up and restructuration of the call center
Cons
Working as a consultant
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Very stressful enviorment
Telephone Agent (Former Employee) –  Nanaimo, BC14 August 2017
A typical day of work consists of going into work and setting up your tools on your computer. Before each shift there is a pre shift meeting for 15 minutes to go over any changes. I was in the outbound call center and people do get angry at times that you have called and just tell you not to call back, or how did you get this number? It was always hard when you call a number and the person you are looking for has passed away and the call gets very awkward. I am a very positive person and the negativity of the calls impacted me. Management tries to make things fun but there is always the feeling there that your job is not secure.
Pros
money is not bad, there is a lot of pressure for sales
Cons
Very stressful phone calls a lot of the time with unhappy people
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Good place to work
Corporate Client Care Represesntative (Current Employee) –  Saint John, NB14 August 2017
Enjoyable work environment with great people. The salary is competitive with bonus opportunities. Works with you depending on circumstances. Health plan is great. Management is okay.
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customer service
Customer Service Representative (Former Employee) –  Windsor, ON4 August 2017
repondre telephonepour soutien technique

pas d entrainement

pas de pause

pas honnete
Pros
aucun
Cons
honnetet manquante, salaire mauvaise mauvais direction
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good solid job, great people
Loyalty/Retention Agent (Current Employee) –  Orillia, ON26 July 2017
rentention agent, dealing with customers concerns retaining and selling Bell Canada residential services. good wage, bonus and incentives. very positive supportive environment
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Well paid-poor life balance
Tech Support (Current Employee) –  Orillia, ON26 July 2017
This company will pay you well with guaranteed full time and even overtime if you'd like and give you full benefits and vacation along with other exclusive offers with company's they partner with.

Management is very open to listening to employees here and the physical spaces for employees like the cafe and game room are a nice added bonus not to mention the building is secure with I.D access.

However this is a desk job with a high rate of mental stress and due to the very poor schedules for anyone without seniority achieving a healthy work/life balance is extremely difficult. Turn over is high and it's not a job for everyone.
Pros
Benefits, Vacation, Good Pay
Cons
Bad Schedules, Little Career Advancement
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Terrible shifts, power addicted management
Customer Service Representative (Current Employee) –  Saint John, NB24 July 2017
Started out as a great place but over amidst a year of working here it's been getting consistently worse. Tenure seems to mean nothing in shift bids, sure hope you enjoy working the most random shifts imaginable! Favoritism is rampant some people get away with anything while others get written up for staying on hold for a tiny bit too long. Half the supervisors have small woman syndrome and act like they have to prove themselves better and more knowledge than everyone else., which is seriously not the case. Even had another supervisor flat out lie to me about performance reviews saying a bunch of us were doing great only to have him turn around and try to get everyone who he didn't like fired by lying about their Stats. Speaking of which, Stats are so important you are forced to lie to customers to meet your quota, and the IT is so block happy with the web filter you hey locked out of tools and websites you need to be productive.

Atleast it's better than sitel
Pros
None
Cons
Terrible shifts, rampant favoritism, inept IT
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stress full, lots of pressure
Loyalty and Retention Specialist (Former Employee) –  Nanaimo, BC18 July 2017
There was always pressure from supervisor to sell or renew. It wasn't about keeping customers happy it was about keeping them locked into contracts. I did improve on my customer service skill however.
Pros
non
Cons
lots
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Stay Away, Stay Far Away
sales and problem solving techniques (Former Employee) –  Peterborough, ON12 July 2017
typical day: go in early without pay to set up, no break on incoming calls, getting yelled at by customers, try to ask a manager a question get a blank look in return, get blamed for things you didn't do.
What I learned: That management will try to destroy your confidence if possible.
Management: Can't even manage themselves let alone others.
Pros
None after change of ownership
Cons
The Management, the environment, the lack of understanding.
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forced sales ungood work
Customer Service Rep (Former Employee) –  Kitchener, ON12 July 2017
very bad because of forced sales every phone call if you do not sell enough you are than warned and than fired. Most of the time the sales seem forced.
Pros
a lot of voluntary time off
Cons
forced sales
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Family Atmosphere
Customer Service Representive (Former Employee) –  Orillia, ON6 July 2017
Nordia is like a family. They get people into the spirit of holidays, during the day there have different motivational activites/treats and sometimes incentive if you work on the weekends.
Pros
Chances to win prizes
Cons
Stats are somewhat unrealistic for most people
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Stressful job
Sales Representative (Former Employee) –  Orillia, ON27 June 2017
This job isn't for everyone, it is stressful, and the management definitely needs work. They don't work around your schedule if its needed ( child care, school, another job if working part time)
Pros
paid training
Cons
stressful, repetative, poor management
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journée de travail
Conseillère au service à la clientèle (Former Employee) –  Laval, QC26 June 2017
facturation
répondre aux appels
vendre des services de Bell : téléphone résidentiel, internet, Télé
répondre aux besoins des clients
Pros
climat chaleureux
Cons
Feelback des clients
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Stressful
Sales Representative (Former Employee) –  Orillia, ON21 June 2017
A stressful environment with supervisors and management that favor friends over employees. Kind of like being in highschool. Dont ever miss anymore than your aloted 10 days or youll be fired.
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Un climat de travail sain, c'est une valeur sûre
Agent de service à la clientèle de Bell Canada (Former Employee) –  Moncton, NB21 June 2017
Appliquer mes forces et les mettre à profit et ce site me donne soutien et support ils que j'aurai besoin pour avancer.
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Poorly Managed
Household Loyalty Agent for Bell Canada (Former Employee) –  Moncton, NB20 June 2017
Even thought there are plenty of amazing co-workers, Nordia is poorly managed. Upper management ignores fraudulent activities by employees because it makes their sales numbers look better. There is a very high turnover because people are constantly leaving. Little to no room to advance in the company. Very abusive environment and the job is thankless. You have to be careful that the company doesn't break labor laws and constantly keep vigilant. The HR office will always side with management and rarely wants to deal with employees. Harassment is often ignored.
Pros
Great Cafeteria, free gym
Cons
Abusive environment, management issues, HR issues
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Great people to work with
Customer Service and Sales Rep (Current Employee) –  Kitchener, ON17 June 2017
Great training provided and work life balance. Very diverse culture and they create equal opportunoty for all.

The lighting could be better or access to windows to see outside.
Pros
Stability
Cons
Not chalenging
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don't care about you
Customer Service Representative (Former Employee) –  Moncton, NB14 June 2017
worked for them for over a year and it was horrible. The pay is bad the incentives are worthless the management is uncaring at best. As far as the shifts you work that is a joke. Its the kind of place that would be featured in a workplace expose on the news and not in a good way.
Pros
none
Cons
Everything
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if you have any other option take it
Customer Service Agent (Former Employee) –  Nanaimo, BC13 June 2017
working for nordia was like willingly having your head in a vice day in day out. they have zero control over the numbers it all come from the client, and the client is completely out of touch with their customer base. its pure stress and if the client wants us to sell pink flamingo's well you better sell pink flamingo's there is no push back for the employee's from the top management they don't care about the low man on the pole at he end of the day I'm glad I'm not there anymore. the onsite management keep pushing it up the line but once its out of the site directors hands nothing happens i enjoyed the people i worked with but that was the only pro i had working there
Pros
what pros? there was some?
Cons
nordia is ok choice in client is not client has unrelaitic view of thier bussiness and how its doing
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Culture du service à la clientèle agréable, suivant des normes assurant un service de qualité.
Téléphoniste et coach au service de relais Bell (Current Employee) –  Quebec City, QC7 June 2017
Mon travail est de relayer les appels téléphoniques entre des usagers de Bell entendants et d'autres qui éprouvent une perte d’ouïe ou de la parole, Je contribue à coacher les nouveaux agents pour leur assurer une intégration aisée et adéquate à leur poste. C'est gratifiant de recevoir les avis des clients qui apprécient le cœur qu'on met à leur assurer un service hors-pair. C'est aussi agréable de recevoir l'encouragement de la supervision, ce qui motive à poursuivre l'élan. Les collègues de travail sont des plus sympathiques et chaleureux. Le nouveau centre d'appel est spacieux, tout neuf et arbore un look fièrement professionnel.
Pros
Les bons mots des clients et de la supervision, les collègues sympathiques, la culture du travail bien fait, le travail qui rappelle l'oeuvre humanitaire, les avantages sociaux
Cons
Le centre est situé dans un lieu peu accessible en autobus, les horaires sont peu stables même avec l'ancienneté
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Overall rating

3.3
Based on 234 reviews
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3.1
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2.9
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3.1

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99 ratings
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