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NORDIA
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27 reviews

NORDIA Employer Reviews

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Great Job if you can handle the stress.
Call Centre Representative (Former Employee), Orillia, ONJuly 13, 2014
Pros: benefits and above minimum wage.
Cons: very stressful and you will get yelled at by callers.
Working as a Serve to Sell and Loyalty agent is very stressful. You must meet sales quotas while maintaining your scorecard. Customers calling in are not in great moods and you can expect to get yelled at frequently.

However the job pays well with above minimum wages and sales bonus. The people you work with are quite friendly typically speaking. If – more... stress management and making sales is a skill you are great with, then this is a great job for you. – less
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not suitable hours
Client Care Representative (Former Employee), Kitchener, ONJuly 3, 2014
Pros: none really
Cons: hours were terrible
Typical day at work would include answering several calls from customers about inquiries and concerns that they had about their mobility bill. Come up with a solution to keep customers happy so they remain a customer.
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A very disappointing job experience.
Customer Service Loyalty (Former Employee), Orillia,ONJune 6, 2014
Pros: hourly wage.
Cons: inexperienced trainer.
Their motto is "White Glove Customer Care". So customers are treated with respect and care. However, it is a totally different story when it comes to how Nordia treats its employees. They hire a huge number for training and by the second week have already started to fire people so that ONLY the favourites get to stay on. When I asked the reason why – more... I was being fired I was told it was a group opinion that determined who goes.By saying this, no one person can be identified as having made a complaint about your work. I pointed out my scores in their tests only to be told they didn't count for much. Obviously, as one trainee was scoring in the low 20%s and is still there. Another speaks with a very strong foreign accent and is difficult to understand in person, let alone on the phone, and that person is still there. The facts that were in my favour, being on time, being attentive and not talking during presentations, answering queries etc. counted for nothing. – less
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Depressing, loud environment geared to overly aggressive sales
Customer Service Representative (Former Employee), Orillia, ONApril 29, 2014
Pros: training in the classroom
Cons: weird shifts, strictly timed lunch/dinner breaks, not enough pay for the stress that you have to endure, unknowledgeable team leaders, deceiptful
I would never recommend a postion with this company as you are not treated fairly or with respect. The company is owned by a very huge corporation, therefore any changes to job positions are not controlled, but are dictated by this huge corporation. You are expected to maintain good customer service, but it is clear that your main objective is to sell – more... the lines of business that the customer does not have regardless of their situation or whether it can be afforded or not. It was made very clear to me that this huge corporation does not care about their customers, but about making as much money as possible. There was nothing enjoyable about this job. Most people look forward to the end of their shift. The staff turnover is incredible. You cannot have a conscience to work on the phones doing what they expect you to do. You have to be a pushy agressive sales person that does not care about the reason why the customer called int the first place. – less
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Nordia-Orillia
CSR (Former Employee), OrilliaMarch 17, 2014
Pros: coworkers, close to home, job is easy if trained properly
Cons: poor training, bad managers, high turn over
The best part was co-workers, all hard working good people. Supervisors/managers rude, have little knowledge, provide poor training and support. Don't seem as though they know what they are doing and provide bad customer service.
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Nordia Review
Customer Service Representative (Current Employee), kitchener, ontarioDecember 23, 2013
Pros: easy job
Cons: poor management
Super average call centre jobs. metrics there are easy and achievable (call time, transfer rate and customer service reviews) but the management is inattentive and reactionary. they will take months to notice mistakes you are making and then penalize you heavily rather than give you a warning or up-training. if you can tolerate the senselessness its – more... a solid job, even if you can't handle it, you'll get a few months unsupervised (plus 1 month of training). – less
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Good involvement of managment with staff and incentives towards hard work
Retention Specialist (Current Employee), Nanaimo, BCJuly 14, 2013
Approachable and interactive team leaders and management. Rewards staff for goals met and performance. Overall positive work environment.
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busy call centre
Directory Assistance Agent/Wireless Agent (Former Employee), KitchenerMarch 20, 2013
Pros: flexible hours
Cons: angry customers
Inbound customer calls for directory listings both business and residential. Later working in wireless department assisting customers with their accounts. Upselling.
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good benefits
Bell Satellite Loyalty Expert (Former Employee), Nanaimo, BCFebruary 13, 2013
Pros: benefits
Cons: the constant yelling from angry customers
The team atmosphere was good but over all the job was not for me.
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great company, terrible staff
Customer Service Representative (Former Employee), Kitchener, ONNovember 7, 2012
Pros: loved working with people
Cons: having a bad experience with other staff
-obtained great people skills
-developed better computer skills
-learned how to take action in workplace
-terrible staff (i.e. Bullying in the workplace)
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Boring and repetitive, but safe
Bell TV Customer Service Representative (Former Employee), Kitchener, ONNovember 6, 2012
Call centre work can be extremely stressful and frustrating, but if you learn to distance yourself from the customers emotionally and you get used to how to use the computer programs Bell uses, this quickly becomes an easy and reliable job.

The salary is poor (maybe a dollar over minimum wage), and the "incentives" for good performance are somewhat – more... misleading, as the performance indicators are set in such a way that you can never meet them all, thereby only giving you a partial bonus at best. On the other hand, the medical and dental benefits are quite nice (provided you last 6 months at the job, which is the qualifier).

Management is made up mostly of people who used to answer the phones themselves, so they are very understanding and down to earth.

Best parts of the job: perfect work/life balance. What happens at work stays there. Also, if you can make it through the first month or two without a mental break-down, the job becomes very easy and secure.

Worst parts: at some point in the day, you will talk to at least one person whose main reason for calling is to make your life as miserable as theirs. Also, this job is painfully repetitive. After hanging up with a customer, another one starts talking to you after about 30 seconds. All you do is answer calls and resolve the same problems over and over for 8 hours. – less
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Customer service agent
Customer Service Representative (Former Employee), Kitchener, ONSeptember 19, 2012
Pros: we were able to have people come in from different companies and explain promotions to us
Cons: they didnt pay enough
I worked as a customer service agent and answered inbound phone calls. Delt with explaining bills and taking credit card payments. I learnt to be very patient with customers and also liked to help customers and knowing that everything they wanted to get done through out there call was completed correctly.
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Warm friendly atmosphere, provided a good sense of responsibility
Communications Assistant (Former Employee), Montréal, QCSeptember 12, 2012
Pros: excellent work atmosphere.
Cons: 24-7 schedule. we were forced to work evenings and holidays.
I loved working at Nordia, however shortly after taking my maternity leave the montreal office closed. I loved helping the deaf community in california there were stressful moments but overall it was an extremely satisfying experience. The team was also very friendly and close-knit.
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A call centre environment like you would expect a call centre environment to be - transient, white-washed and poor-paying.
Customer and Technical Support Representative (Former Employee), Kitchener, ONJune 27, 2012
A call centre environment like you would expect a call centre environment to be - transient, white-washed and poor-paying. That said, middle management did well with what they were given and made great efforts to keep their employees happy. They were fair and understanding as well as supportive.
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Great workplace
Bell Mobility customer service for one year (Former Employee), sherbrookeJune 5, 2012
Pros: great bonuses
Excellent company where I learned how to offer sales, and provide great customer service.
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Challenging and rewarding
Customer service (Former Employee), Sherbrooke, QCMay 29, 2012
Pros: steady work, comfortable environment
Cons: requirements of the job changed often
Started out to be a great job, great co-workers. Pressures sometime hard.
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worst work environment I have ever experienced
client solutions (Former Employee), nanaimoFebruary 5, 2014
Pros: it's a job in a bad economy
Cons: stressful, negative environment, poor managment
You get to sit on a phone all day arguing with people. If you have to go to the washroom you are only allowed to go when your break is scheduled or you get written up and threatened. Managment does not treat employees fairly. You have to be a favorite or you do not ever advance in the company. Supervisors date reps and favorite them without any consequences. – more... It doesn't matter how long you work there, if you don't kiss butt like a lost puppy you will be treated horribly by managment. – less
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Current customer service rep LOYALTY
customer service rep (Current Employee), Nanaimo, BCOctober 14, 2012
I work in the Loyalty department of the Nanaimo Branch. I quite like it, they have been fairly good to me changing hours and such as needed to work with daycare etc. Good bonuses, potential to earn up to 1000 extra a month, and it's pretty easy to make at least part of that.

Sometimes customers get a bit aggressive, but all in all is good
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Environnement de travail agréable
Agente d'appel (Current Employee), Québec City, QCJuly 8, 2014
Pros: ambiance au travail
Cons: horaire de soir
- Bonne équipe de gestion
- Horaire flexible
- bonne ambiance de travail
- Mais beaucoup de changements au niveau des procédures de travail
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Expérience de télétravail
agent (Current Employee), Sherbrooke, QCMay 11, 2014
Pros: travail à la maison
Le travail se fait sur des horaires variés, jours soirs et nuits, 7 jours sur 7,
Il faut bien connaitre les services offerts et faire preuve d'empathie, et de psychologie afin de désamorcer certaines situations et offrir des bonnes solutions. Il faut aussi savoir taper vite sur un clavier et avoir un très bon français.

Une journée typique c'est 8 heures – more... devant un ordinateur.

Le plus difficile c'est d'arriver a désamorcer un client fâché et qu'il soit satisfait à la fin de l'appel.

Le plus agréable c'est de pouvoir faire ce travail à la maison. – less