Nordia Employee Reviews

Found 223 reviews matching the search
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stress full, lots of pressure
Loyalty and Retention Specialist (Former Employee) –  Nanaimo, BC18 July 2017
There was always pressure from supervisor to sell or renew. It wasn't about keeping customers happy it was about keeping them locked into contracts. I did improve on my customer service skill however.
Pros
non
Cons
lots
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Stay Away, Stay Far Away
sales and problem solving techniques (Former Employee) –  Peterborough, ON12 July 2017
typical day: go in early without pay to set up, no break on incoming calls, getting yelled at by customers, try to ask a manager a question get a blank look in return, get blamed for things you didn't do.
What I learned: That management will try to destroy your confidence if possible.
Management: Can't even manage themselves let alone others.
Pros
None after change of ownership
Cons
The Management, the environment, the lack of understanding.
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forced sales ungood work
Customer Service Rep (Former Employee) –  Kitchener, ON12 July 2017
very bad because of forced sales every phone call if you do not sell enough you are than warned and than fired. Most of the time the sales seem forced.
Pros
a lot of voluntary time off
Cons
forced sales
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Family Atmosphere
Customer Service Representive (Former Employee) –  Orillia, ON6 July 2017
Nordia is like a family. They get people into the spirit of holidays, during the day there have different motivational activites/treats and sometimes incentive if you work on the weekends.
Pros
Chances to win prizes
Cons
Stats are somewhat unrealistic for most people
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Stressful job
Sales Representative (Former Employee) –  Orillia, ON27 June 2017
This job isn't for everyone, it is stressful, and the management definitely needs work. They don't work around your schedule if its needed ( child care, school, another job if working part time)
Pros
paid training
Cons
stressful, repetative, poor management
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journée de travail
Conseillère au service à la clientèle (Former Employee) –  Laval, QC26 June 2017
facturation
répondre aux appels
vendre des services de Bell : téléphone résidentiel, internet, Télé
répondre aux besoins des clients
Pros
climat chaleureux
Cons
Feelback des clients
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Stressful
Sales Representative (Former Employee) –  Orillia, ON21 June 2017
A stressful environment with supervisors and management that favor friends over employees. Kind of like being in highschool. Dont ever miss anymore than your aloted 10 days or youll be fired.
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Un climat de travail sain, c'est une valeur sûre
Agent de service à la clientèle de Bell Canada (Former Employee) –  Moncton, NB21 June 2017
Appliquer mes forces et les mettre à profit et ce site me donne soutien et support ils que j'aurai besoin pour avancer.
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Poorly Managed
Household Loyalty Agent for Bell Canada (Former Employee) –  Moncton, NB20 June 2017
Even thought there are plenty of amazing co-workers, Nordia is poorly managed. Upper management ignores fraudulent activities by employees because it makes their sales numbers look better. There is a very high turnover because people are constantly leaving. Little to no room to advance in the company. Very abusive environment and the job is thankless. You have to be careful that the company doesn't break labor laws and constantly keep vigilant. The HR office will always side with management and rarely wants to deal with employees. Harassment is often ignored.
Pros
Great Cafeteria, free gym
Cons
Abusive environment, management issues, HR issues
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Great people to work with
Customer Service and Sales Rep (Current Employee) –  Kitchener, ON17 June 2017
Great training provided and work life balance. Very diverse culture and they create equal opportunoty for all.

The lighting could be better or access to windows to see outside.
Pros
Stability
Cons
Not chalenging
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don't care about you
Customer Service Representative (Former Employee) –  Moncton, NB14 June 2017
worked for them for over a year and it was horrible. The pay is bad the incentives are worthless the management is uncaring at best. As far as the shifts you work that is a joke. Its the kind of place that would be featured in a workplace expose on the news and not in a good way.
Pros
none
Cons
Everything
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if you have any other option take it
Customer Service Agent (Former Employee) –  Nanaimo, BC13 June 2017
working for nordia was like willingly having your head in a vice day in day out. they have zero control over the numbers it all come from the client, and the client is completely out of touch with their customer base. its pure stress and if the client wants us to sell pink flamingo's well you better sell pink flamingo's there is no push back for the employee's from the top management they don't care about the low man on the pole at he end of the day I'm glad I'm not there anymore. the onsite management keep pushing it up the line but once its out of the site directors hands nothing happens i enjoyed the people i worked with but that was the only pro i had working there
Pros
what pros? there was some?
Cons
nordia is ok choice in client is not client has unrelaitic view of thier bussiness and how its doing
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Culture du service à la clientèle agréable, suivant des normes assurant un service de qualité.
Téléphoniste et coach au service de relais Bell (Current Employee) –  Quebec City, QC7 June 2017
Mon travail est de relayer les appels téléphoniques entre des usagers de Bell entendants et d'autres qui éprouvent une perte d’ouïe ou de la parole, Je contribue à coacher les nouveaux agents pour leur assurer une intégration aisée et adéquate à leur poste. C'est gratifiant de recevoir les avis des clients qui apprécient le cœur qu'on met à leur assurer un service hors-pair. C'est aussi agréable de recevoir l'encouragement de la supervision, ce qui motive à poursuivre l'élan. Les collègues de travail sont des plus sympathiques et chaleureux. Le nouveau centre d'appel est spacieux, tout neuf et arbore un look fièrement professionnel.
Pros
Les bons mots des clients et de la supervision, les collègues sympathiques, la culture du travail bien fait, le travail qui rappelle l'oeuvre humanitaire, les avantages sociaux
Cons
Le centre est situé dans un lieu peu accessible en autobus, les horaires sont peu stables même avec l'ancienneté
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Good starting job
PC Mobile Prepaid Customer Care Agent (Current Employee) –  Moncton, NB7 June 2017
Ok Job to get started, but they do not try to accommodate the employee's. The staff are nice and great to work along with and there some green time to talk to the rest of your team.
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Productive and fun work place
Supervisor (Former Employee) –  Nanaimo, BC6 June 2017
Productive and fun work place
I loved to work at nordia
Environment was really good, helping staff
There were some other activities, like free lunches
Love working in nordia
Pros
Good environment
Cons
Long hours
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fun workplace, good pay, stressful
Retention Customer Service Representative (Former Employee) –  Saint John, NB4 June 2017
good pay stressful environment systems were easy to use. the people that worked there were great and the management were pretty good except they continued to ask for more and more out of employees to the point of being redundant. great placeto work all and all
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Encouraging management
Call Center Sales Representative (Former Employee) –  Saint John, NB2 June 2017
Management is willing to go out of their way to make you feel comfortable and help you succeed. The work place environment is healthy and friendly with on the floor support.
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Good pay, high turnover rate
Call Center representative (Former Employee) –  Sherbrooke, QC29 May 2017
The turnover rate here was crazy, and the supervisors (for the most part) were hired into their positions so we didn't get much help after our training.
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ok but needs better management who treat their staff better
CSR (Former Employee) –  Kitchener, ON24 May 2017
benefits and pay were great. management sucked and treated staff like dirt. supervisors would pick favourites. supervisors and managers would also talk about other employees they didn't like with staff. it was ridiculous.
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good place to work
Client Care Representative (Former Employee) –  Kitchener, ON23 May 2017
nordia has good wages and give lots of hours for you to work. The collegues and co workers are very helpful and the training in the first month of starting is effective
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Overall rating

3.3
Based on 227 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.4
Job Security/Advancement
2.9
Management
3.0
Culture
3.1