Customer Service Representative (Current Employee) – kitchener, ontario – 23 December 2013
Super average call centre jobs. metrics there are easy and achievable (call time, transfer rate and customer service reviews) but the management is inattentive and reactionary. they will take months to notice mistakes you are making and then penalize you heavily rather than give you a warning or up-training. if you can tolerate the senselessness its a solid job, even if you can't handle it, you'll get a few months unsupervised (plus 1 month of training).
Retail Support Agent (Former Employee) – Peterborough, ON – 9 March 2017
- Typical day at work was okay as the job is not hard. - The scheduling team is entirely inflexible. One co-worker was denied his own wedding day off and had to go through a long and arduous process to finally get the day off approved. - Scheduling is seniority based so don't expect to get better hours unless someone higher up is fired or quits. This means you will probably not get any weekend days off for at least the first year or two.
Good break schedules.
Inflexible scheduling. Few opportunities to advance.
Customer Care Representative (Former Employee) – Saint John, NB – 15 February 2017
Its an ok place to work. The team leaders were not helpful they basically threaten to fire you every time you have a bad day. As long as your making them money you didn't have to worry. They teach you how to lie your way into getting a sale. The hardest part of the job was having to be dishonest to customers in order to keep your job. The most enjoyable part of the job was the pay.
Team Manager (Former Employee) – Nanaimo , B, – 16 February 2017
I enjoyed working at Nordia the employees where great to work with. Daily job was coaching and motivating my team and attending meetings. Management was supportive work place culture was good. hardest part of the job was reaching company goals that weren't realistic. The most enjoyable part of the job was seeing the success in my team and success of individuals on the team.
Basically I found this job to be a rather poor experience
Technical Support Representative (Former Employee) – Peterborough, ON – 5 January 2017
A typical day at work usually just started with a mandatory 15 minutes ahead of work be on the floor from the management. By the end of the day my stress levels will have sky rocketed from dealing with customers on the phone and management. Management is horrible at this company, they hide in their offices and when they say "we'll look into it" - provided you can get into their offices at all, they never do anything. Coworkers were about the only thing I looked forward to seeing at work, they were pretty much the only thing I enjoyed about working there. The hardest part would be dealing with attitudes of customers and management, they are stressful even on the best of days.
Awful hours, not fun work place, noone cares about others
Loyalty and Retention Specialist (Former Employee) – Nanaimo, BC – 15 October 2016
Honestly not worth the money, or your sanity. Props to anyone who has the patience to put up with the bull that the supervisors, company etc put everyone through. You go in unhappy and drained and leave miserable and drained. Glad I got out of there when I did.pay was ok, benefits were nice but still not worth my time.
Technical Support (Former Employee) – Saint John, NB – 21 December 2016
Awesome place to work, management is great, pay is awesome, coworkers are great, amazing place to work! They have a gym, which is awesome, the parking really sucks tho! Its underground and really sketchy looking other than that, it's the best
Upbeat atmosphere, new games room for agents to relax in, lots of bonus and incentives
Loyalty and Retention Specialist (Current Employee) – Orillia, ON – 30 November 2016
A typical day is spent on the phone helping customers with billing issues. Yes customers do yell at you, but most calm down when they realize I am trying to fix the problem. I am continuously learning through their online courses as well as coaching sessions. I can't say enough about the managers at the Orillia site, they are always coming up with new ways to make the job site less stressful through contests, acknowledging achievements and positive attitudes. My co-workers are friendly and willing to help if I have a problem. The hardest part of my job is trying to remember which program does what, especially for those rare one offs. The most enjoyable part of my job is having a customer thank me for taking the time to listen and for finding a solution.
Pay and bonuses, contests, lots of training
Programs fail during a call which forces you to go the backup program
Customer Service Representative (Former Employee) – Kitchener, ON – 31 August 2016
Typical day at work was really good. I have learn that you cannot take anything for granted. Management and the union is not for any of my co-workers my co-workers were all great the hardest part of my job was that the company kept changing on what to say on the phone to the customers. The most enjoyable part of my job was that I got to speak different people.
Good company to work for. Pay is pretty good. They have a good benefits pkg.
Client Retention Agent (Current Employee) – Nanaimo, BC – 20 March 2017
Early starts most days as you can somewhat manage your schedule. I've learned a lot of information about mobility devices, internet services and television sevices including home phone services. Management is always on site and usually accessable. The workplace culture is very multi cultural as there are many different ethnic persuations all working together in harmony. The hardest part of the job is to make sales as this job is in the cancellation dept. Sales are expected and are required to maintain employment The best part of the job is the satisfaction of helping consumers get better service with less cost while satisfying all their communication needs and being thanked repeatedly for being efficient and curtious in a timely manner. When the customer tells you "this is the best conversation I have ever had with a Bell representative" you know you did a good job.
Most current technology available to consumers
Significant focus on sales not on customer service
Customer Care Agent (Former Employee) – Kitchener, ON – 8 August 2016
I worked there for over 2 years. The training we got was really great. What made it tough was management. They were mostly really young people who dated the people they supervised. If a manager didn't like you good luck getting then to take an escalated call. I saw people in the lunch room making out! Oh and lunches got stolen all the time!
Customer service / Technical support (Former Employee) – St Laurent, QC – 31 December 2016
A typical day at work is to punch in on time, take calls for the rest of the 8hours shift.
I have learned how to provide excellent customer service to clients all while meeting and outstanding performance requirements. I have also mainly learned how a call center works. Another lesson was to learn how to make sales.
The management at Nordia was great at teaching their agents to give great customer service to clients and meeting their needs.
My co-workers were pleasant to work with. Very hardworking people that were always respectful and professional.
The hardest part of the job was to know that several departments of Bell Express Vu had moved to India and my department were in transition to work with India's new agents.
The most enjoyable part of the job is that i got to learn a lot on what is great customer service and what techniques could be used to always offer the best customer service.
1 hour lunches, managers were very approachable and supportive, great learning experiences