Customer Service Representative (Current Employee) – kitchener, ontario – 23 December 2013
Super average call centre jobs. metrics there are easy and achievable (call time, transfer rate and customer service reviews) but the management is inattentive and reactionary. they will take months to notice mistakes you are making and then penalize you heavily rather than give you a warning or up-training. if you can tolerate the senselessness its a solid job, even if you can't handle it, you'll get a few months unsupervised (plus 1 month of training).
Customer Service Associate (Former Employee) – Peterborough, ON – 18 January 2018
- Management does not even attempt to compromise when it comes to work/life balance: One colleague of mine was scheduled to work on their OWN WEDDING DAY even though they requested it off months in advance. They subsequently had to go through weeks of negotiation and red tape to get the day off. - If you are too sick to work you are often shamed by supervisors and questioned - Hours are not flexible at all. Shifts are given by seniority, so the people who have been working there longest are given priority to choose hours, even if they are statistically worse at their job than you. - Toxic seniority culture: Senior team members get preferential treatment even if they are statistically worse at their job. - Some good supervisors and colleagues, there is definitely potential for it to be a great work environment - The jobs themselves can be mentally and emotionally stressful (call centre) and this is not always taken into consideration by supervisors or management when a staff member needs to take a break. - Good pay and health benefits even for part-time workers.
Good Benefits and Pay
Terrible Hours, Bad Management, Toxic Seniority Culture