Depressing, loud environment geared to overly aggressive sales
Customer Service Representative (Former Employee) – Orillia, ON – 29 April 2014
I would never recommend a postion with this company as you are not treated fairly or with respect. The company is owned by a very huge corporation, therefore any changes to job positions are not controlled, but are dictated by this huge corporation. You are expected to maintain good customer service, but it is clear that your main objective is to sell the lines of business that the customer does not have regardless of their situation or whether it can be afforded or not. It was made very clear to me that this huge corporation does not care about their customers, but about making as much money as possible. There was nothing enjoyable about this job. Most people look forward to the end of their shift. The staff turnover is incredible. You cannot have a conscience to work on the phones doing what they expect you to do. You have to be a pushy agressive sales person that does not care about the reason why the customer called int the first place.
Training in the classroom
Weird shifts, strictly timed lunch/dinner breaks, not enough pay for the stress that you have to endure, unknowledgeable team leaders, deceiptful
Basically I found this job to be a rather poor experience
Technical Support Representative (Former Employee) – Peterborough, ON – 5 January 2017
A typical day at work usually just started with a mandatory 15 minutes ahead of work be on the floor from the management. By the end of the day my stress levels will have sky rocketed from dealing with customers on the phone and management. Management is horrible at this company, they hide in their offices and when they say "we'll look into it" - provided you can get into their offices at all, they never do anything. Coworkers were about the only thing I looked forward to seeing at work, they were pretty much the only thing I enjoyed about working there. The hardest part would be dealing with attitudes of customers and management, they are stressful even on the best of days.
Customer service / Technical support (Former Employee) – St Laurent, QC – 31 December 2016
A typical day at work is to punch in on time, take calls for the rest of the 8hours shift.
I have learned how to provide excellent customer service to clients all while meeting and outstanding performance requirements. I have also mainly learned how a call center works. Another lesson was to learn how to make sales.
The management at Nordia was great at teaching their agents to give great customer service to clients and meeting their needs.
My co-workers were pleasant to work with. Very hardworking people that were always respectful and professional.
The hardest part of the job was to know that several departments of Bell Express Vu had moved to India and my department were in transition to work with India's new agents.
The most enjoyable part of the job is that i got to learn a lot on what is great customer service and what techniques could be used to always offer the best customer service.
1 hour lunches, managers were very approachable and supportive, great learning experiences
Technical Support (Former Employee) – Saint John, NB – 21 December 2016
Awesome place to work, management is great, pay is awesome, coworkers are great, amazing place to work! They have a gym, which is awesome, the parking really sucks tho! Its underground and really sketchy looking other than that, it's the best
Upbeat atmosphere, new games room for agents to relax in, lots of bonus and incentives
Loyalty and Retention Specialist (Current Employee) – Orillia, ON – 30 November 2016
A typical day is spent on the phone helping customers with billing issues. Yes customers do yell at you, but most calm down when they realize I am trying to fix the problem. I am continuously learning through their online courses as well as coaching sessions. I can't say enough about the managers at the Orillia site, they are always coming up with new ways to make the job site less stressful through contests, acknowledging achievements and positive attitudes. My co-workers are friendly and willing to help if I have a problem. The hardest part of my job is trying to remember which program does what, especially for those rare one offs. The most enjoyable part of my job is having a customer thank me for taking the time to listen and for finding a solution.
Pay and bonuses, contests, lots of training
Programs fail during a call which forces you to go the backup program
Awful hours, not fun work place, noone cares about others
Loyalty and Retention Specialist (Former Employee) – Nanaimo, BC – 15 October 2016
Honestly not worth the money, or your sanity. Props to anyone who has the patience to put up with the bull that the supervisors, company etc put everyone through. You go in unhappy and drained and leave miserable and drained. Glad I got out of there when I did.pay was ok, benefits were nice but still not worth my time.
Customer Service Representative (Former Employee) – Kitchener, ON – 31 August 2016
Typical day at work was really good. I have learn that you cannot take anything for granted. Management and the union is not for any of my co-workers my co-workers were all great the hardest part of my job was that the company kept changing on what to say on the phone to the customers. The most enjoyable part of my job was that I got to speak different people.
Customer Care Agent (Former Employee) – Kitchener, ON – 8 August 2016
I worked there for over 2 years. The training we got was really great. What made it tough was management. They were mostly really young people who dated the people they supervised. If a manager didn't like you good luck getting then to take an escalated call. I saw people in the lunch room making out! Oh and lunches got stolen all the time!
CSR - Customer Service Representative (Former Employee) – Saint John, NB – 5 July 2016
I learnt to multi task, got a long great with co-workers as I'm a very sociable person. The hardest part of the job was not being able to help customers the way that I wanted to help them without transferring them over to another department .