Depressing, loud environment geared to overly aggressive sales
Customer Service Representative (Former Employee) – Orillia, ON – 29 April 2014
I would never recommend a postion with this company as you are not treated fairly or with respect. The company is owned by a very huge corporation, therefore any changes to job positions are not controlled, but are dictated by this huge corporation. You are expected to maintain good customer service, but it is clear that your main objective is to sell the lines of business that the customer does not have regardless of their situation or whether it can be afforded or not. It was made very clear to me that this huge corporation does not care about their customers, but about making as much money as possible. There was nothing enjoyable about this job. Most people look forward to the end of their shift. The staff turnover is incredible. You cannot have a conscience to work on the phones doing what they expect you to do. You have to be a pushy agressive sales person that does not care about the reason why the customer called int the first place.
Training in the classroom
Weird shifts, strictly timed lunch/dinner breaks, not enough pay for the stress that you have to endure, unknowledgeable team leaders, deceiptful
Great Pay and great training, Very bad management.
Team Leader for Bell Aliant program (Former Employee) – Moncton, NB – 5 January 2018
The pay and training is great. The Coaching and team leaders are trained to be number driven, the coaching is very poorly delivered when it does get delivered as the team leaders are not given the right resources and focus.