Depressing, loud environment geared to overly aggressive sales
Customer Service Representative (Former Employee) – Orillia, ON – 29 April 2014
I would never recommend a postion with this company as you are not treated fairly or with respect. The company is owned by a very huge corporation, therefore any changes to job positions are not controlled, but are dictated by this huge corporation. You are expected to maintain good customer service, but it is clear that your main objective is to sell the lines of business that the customer does not have regardless of their situation or whether it can be afforded or not. It was made very clear to me that this huge corporation does not care about their customers, but about making as much money as possible. There was nothing enjoyable about this job. Most people look forward to the end of their shift. The staff turnover is incredible. You cannot have a conscience to work on the phones doing what they expect you to do. You have to be a pushy agressive sales person that does not care about the reason why the customer called int the first place.
Training in the classroom
Weird shifts, strictly timed lunch/dinner breaks, not enough pay for the stress that you have to endure, unknowledgeable team leaders, deceiptful
ok but needs better management who treat their staff better
CSR (Former Employee) – Kitchener, ON – 24 May 2017
benefits and pay were great. management sucked and treated staff like dirt. supervisors would pick favourites. supervisors and managers would also talk about other employees they didn't like with staff. it was ridiculous.
CSIB Agent for Bell (Current Employee) – Nanaimo, BC – 1 May 2017
Nordia is place where everyone helps each other and we follow very strong work ethics. It is fun working in a team and achieving the goals . resolving customer's problems is a very challenging and interesting job
Team Leader/Sales Agent (Current Employee) – Lindsay, ON – 10 April 2017
This is a inbound call center where you are required to login when you arrive and typically take around 25-30 calls per shift. This is a sales inbound call center but we receive about 5 calls per day that we can really sell on.
Hardest part of the job is to meet your sales quotas and other metrics that are required. Very high stress job that not many people can tolerate.
I have learned a lot about sales, call metrics and staying positive.
Technical Support Representative (Former Employee) – Orillia, ON – 10 April 2017
I liked working at nordia, great pay and beenfits. The management however does need some work, it can be a very high school like environment, You will often here gossip and alot of it does come from the management roles.
call center agent (Former Employee) – Kitchener, ON – 31 March 2017
i was there for three years. i enjoyed my time there and the people where nice to work with, the experience i gained as a call center agent has given me good people skills. Nordia has a good work environment and fair honest management. I would still be there if I was not moving away.
Good company to work for. Pay is pretty good. They have a good benefits pkg.
Client Retention Agent (Current Employee) – Nanaimo, BC – 20 March 2017
Early starts most days as you can somewhat manage your schedule. I've learned a lot of information about mobility devices, internet services and television sevices including home phone services. Management is always on site and usually accessable. The workplace culture is very multi cultural as there are many different ethnic persuations all working together in harmony. The hardest part of the job is to make sales as this job is in the cancellation dept. Sales are expected and are required to maintain employment The best part of the job is the satisfaction of helping consumers get better service with less cost while satisfying all their communication needs and being thanked repeatedly for being efficient and curtious in a timely manner. When the customer tells you "this is the best conversation I have ever had with a Bell representative" you know you did a good job.
Most current technology available to consumers
Significant focus on sales not on customer service