Terrible shifts, power addicted management
Customer Service Representative (Current Employee) – Saint John, NB – 24 July 2017
Started out as a great place but over amidst a year of working here it's been getting consistently worse. Tenure seems to mean nothing in shift bids, sure hope you enjoy working the most random shifts imaginable! Favoritism is rampant some people get away with anything while others get written up for staying on hold for a tiny bit too long. Half the supervisors have small woman syndrome and act like they have to prove themselves better and more knowledge than everyone else., which is seriously not the case. Even had another supervisor flat out lie to me about performance reviews saying a bunch of us were doing great only to have him turn around and try to get everyone who he didn't like fired by lying about their Stats. Speaking of which, Stats are so important you are forced to lie to customers to meet your quota, and the IT is so block happy with the web filter you hey locked out of tools and websites you need to be productive.
Atleast it's better than sitel
Terrible shifts, rampant favoritism, inept IT