Pros: Satisfaction in helping with technical problems, given opportunity to expand communication skills
Cons: Not given enough resources to satisfy very angry customers
The day typically would begin at a self-chosen computer station, starting up with several passwords and security barriers to pass. Once logged in, the calls would automatically come from BellTV customers and I would be responsible for solving whatever problems the calling consumer would have. Within the parameters of the training given, self-driven reading of volumes of information regarding pricing and equipment, I would tackle billing and technical issues, as well as attempted sales on appropriate calls. While in-call, I was responsible for taking detailed notes in each customer's private profile while doing what I could to help them, so as to track certain trending trouble and keeping certain dates on record. At the end of the day, I would then log out of the system and give my sales records to my personal manager.