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NORDIA
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35 reviews

NORDIA Employee Reviews

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Precision oriented top level customer service o% error
Agent de téléconférence (Former Employee), Quebec City, QCNovember 17, 2014
Pros: great group of people
Cons: high level of pressure
Sitting at a phone and creating electronic orders in French and English. Ascertain the customer is getting the exact product suited for their need. Follow up with other sections.
I Learned how to be efficient and accurate and some computer skills
Considering that this is a syndicated shop, the management can be
quite flexible if needed.
Great group – more... of people.
Large memory content. Hardest for me is the massive amount of procedures to apply
A day of 37.5 hours. They offer activities such as a day visit to a sugar shack, corn shucking BBQ, Yard sale, pyjama day, etc. – less
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High tuner over
technical support (Former Employee), Nanaimo, BCNovember 9, 2014
It is a good place if you like helping people and talking on the phone
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Nodia
Call Centre Representative (Former Employee), KitchenerNovember 9, 2014
i loved working here and dealing with daily problems, makes me want to get back into call center work and help others sort out problems when they cant figure it out them self
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Stressfull prison like environment with little to no support!
Retention cancellation sales complaint (Former Employee), MonctonOctober 24, 2014
Pros: certainly not the management
Cons: bird droppings car bombardment
I was a retention agent for a almost nine months at the Moncton site.
Here's a few key points to consider strongly before applying for Nordia.

All day long you deal with frustrated Bell clients who are so angry they want to cancel their services and go elsewhere. And I don't blame them with so many billing errors, 3 to 4 annual price increases.

Your – more... role is to keep your calm and try to convince, a frustrated client who's been transfered from incompetant departments in the Phillipines. Not only the customer has been on the phone for ever before he reaches your department, and being transfered to a foreign country does not go well with Canadians.

You basically have to manipulate the client and almost brainwash them with lies, calculations to loose the client and make him stay to get robbed even more. It's like selling ice to a Inuit in January.

To top it off, you are being provided with a below standard network with passwords for each and every different tool you have, and they expire not all at the same time. You will get lost in all the different combinations you will use.

You are monitored for stat based performance, and your coach, the one who does nothing but play on his I phone and avoid taking escalated supervisor calls will cash in your hard earned work.

You have to scan your fingerprint has a punch in system and your schedule constantly changes on a daily basis.

Back to back frustrating calls, that will soon haunt your dreams.

I was let go for being home sick even before I had the chance to provide a medical note. And if my coach got a bonus each month was certainly how I lowered the team stats.

They start a new class of ten individuals each month because everyone leaves this toxic environment.

Broken down chairs will take a toll on your back and posture.

Always dealing with negative clients will change your attitude and you will become negative yourself.

The place smells of bio and multicultural spices.

You will work ugly hours because your clients are in Quebec and Ontario so the schedule matches their timezone.

Family diners will become a thing of the past. Kids at home? Forget that they will be in bed by the time your done work. Social life? Forget that, after 8 hours of arguing, explaining, when you finally get home you just want to zone off and talk as little as possible.

So if you want to be a Nordia slave keep this in mind. Bell pays Nordia to manage the callcenters so that they can offer low wages, low benefits, even lower conditions and still try to make a profit and the poor employees who are trying to keep the existing clients, get no credit or appreciation.

You want to have poor working conditions with ridiculous expectations completely out of your control? You want to become a robot and say the same script over and over again, get your car bombarded with bird droppings being so close to the dump? Apply there you know they will hire you. Worst experience of my whole working career. – less
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Kindergarden
Agent (Former Employee), LavalSeptember 16, 2014
Pros: nothing
Cons: everything
Bunch of back stabbing people. Greed and power and awful managemrnt
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TOO MANY POLITICS
Customer Service Representative (Former Employee), Orillia, ONAugust 14, 2014
They don't give you a chance. Gee I was there for almost 9 years with the company and then they changed to Nordia and then bam they let me go? Hmmm They don't recognize good employees.
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Poor Management
Loyalty (Former Employee), NanaimoAugust 8, 2014
Pros: co-workers
Cons: poor management
Work was great but management was poor. If you are the kind of agent that walks in quietly and provide excellent customer service, you never advance. Management wants you to kiss their foot and greet them on your way in and out of work and probably go for a smoke with them. You have to be in an elite group of favourites to advance to a mere floor support – more... position. Co workers were great and pay was fair but management needs to be overhauled or given proper leadership training. Dont get me wrong, team supervisors were hard working and great but the managers have been there long enough and have lost touch with reality. They lose talents and good agent based on their poor decisions everyday. I worked in the HHLT department in Nanaimo. – less
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Great Job if you can handle the stress.
Call Centre Representative (Former Employee), Orillia, ONJuly 13, 2014
Pros: benefits and above minimum wage.
Cons: very stressful and you will get yelled at by callers.
Working as a Serve to Sell and Loyalty agent is very stressful. You must meet sales quotas while maintaining your scorecard. Customers calling in are not in great moods and you can expect to get yelled at frequently.

However the job pays well with above minimum wages and sales bonus. The people you work with are quite friendly typically speaking. If – more... stress management and making sales is a skill you are great with, then this is a great job for you. – less
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not suitable hours
Client Care Representative (Former Employee), Kitchener, ONJuly 3, 2014
Pros: none really
Cons: hours were terrible
Typical day at work would include answering several calls from customers about inquiries and concerns that they had about their mobility bill. Come up with a solution to keep customers happy so they remain a customer.
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A very disappointing job experience.
Customer Service Loyalty (Former Employee), Orillia,ONJune 6, 2014
Pros: hourly wage.
Cons: inexperienced trainer.
Their motto is "White Glove Customer Care". So customers are treated with respect and care. However, it is a totally different story when it comes to how Nordia treats its employees. They hire a huge number for training and by the second week have already started to fire people so that ONLY the favourites get to stay on. When I asked the reason why – more... I was being fired I was told it was a group opinion that determined who goes.By saying this, no one person can be identified as having made a complaint about your work. I pointed out my scores in their tests only to be told they didn't count for much. Obviously, as one trainee was scoring in the low 20%s and is still there. Another speaks with a very strong foreign accent and is difficult to understand in person, let alone on the phone, and that person is still there. The facts that were in my favour, being on time, being attentive and not talking during presentations, answering queries etc. counted for nothing. – less
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Depressing, loud environment geared to overly aggressive sales
Customer Service Representative (Former Employee), Orillia, ONApril 29, 2014
Pros: training in the classroom
Cons: weird shifts, strictly timed lunch/dinner breaks, not enough pay for the stress that you have to endure, unknowledgeable team leaders, deceiptful
I would never recommend a postion with this company as you are not treated fairly or with respect. The company is owned by a very huge corporation, therefore any changes to job positions are not controlled, but are dictated by this huge corporation. You are expected to maintain good customer service, but it is clear that your main objective is to sell – more... the lines of business that the customer does not have regardless of their situation or whether it can be afforded or not. It was made very clear to me that this huge corporation does not care about their customers, but about making as much money as possible. There was nothing enjoyable about this job. Most people look forward to the end of their shift. The staff turnover is incredible. You cannot have a conscience to work on the phones doing what they expect you to do. You have to be a pushy agressive sales person that does not care about the reason why the customer called int the first place. – less
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Nordia-Orillia
CSR (Former Employee), OrilliaMarch 17, 2014
Pros: coworkers, close to home, job is easy if trained properly
Cons: poor training, bad managers, high turn over
The best part was co-workers, all hard working good people. Supervisors/managers rude, have little knowledge, provide poor training and support. Don't seem as though they know what they are doing and provide bad customer service.
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worst work environment I have ever experienced
client solutions (Former Employee), nanaimoFebruary 5, 2014
Pros: it's a job in a bad economy
Cons: stressful, negative environment, poor managment
You get to sit on a phone all day arguing with people. If you have to go to the washroom you are only allowed to go when your break is scheduled or you get written up and threatened. Managment does not treat employees fairly. You have to be a favorite or you do not ever advance in the company. Supervisors date reps and favorite them without any consequences. – more... It doesn't matter how long you work there, if you don't kiss butt like a lost puppy you will be treated horribly by managment. – less
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Nordia Review
Customer Service Representative (Current Employee), kitchener, ontarioDecember 23, 2013
Pros: easy job
Cons: poor management
Super average call centre jobs. metrics there are easy and achievable (call time, transfer rate and customer service reviews) but the management is inattentive and reactionary. they will take months to notice mistakes you are making and then penalize you heavily rather than give you a warning or up-training. if you can tolerate the senselessness its – more... a solid job, even if you can't handle it, you'll get a few months unsupervised (plus 1 month of training). – less
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Good involvement of managment with staff and incentives towards hard work
Retention Specialist (Current Employee), Nanaimo, BCJuly 14, 2013
Approachable and interactive team leaders and management. Rewards staff for goals met and performance. Overall positive work environment.
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good benefits
Bell Satellite Loyalty Expert (Former Employee), Nanaimo, BCFebruary 13, 2013
Pros: benefits
Cons: the constant yelling from angry customers
The team atmosphere was good but over all the job was not for me.
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Productive, fast paced
Call Centre Worker (Former Employee), Kitchener, ONJanuary 8, 2013
A call center with lots to do, very stressful, management was good. Co-workers were good, learned that I'm not cut out for a job like that.
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great company, terrible staff
Customer Service Representative (Former Employee), Kitchener, ONNovember 7, 2012
Pros: loved working with people
Cons: having a bad experience with other staff
-obtained great people skills
-developed better computer skills
-learned how to take action in workplace
-terrible staff (i.e. Bullying in the workplace)
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Boring and repetitive, but safe
Bell TV Customer Service Representative (Former Employee), Kitchener, ONNovember 6, 2012
Call centre work can be extremely stressful and frustrating, but if you learn to distance yourself from the customers emotionally and you get used to how to use the computer programs Bell uses, this quickly becomes an easy and reliable job.

The salary is poor (maybe a dollar over minimum wage), and the "incentives" for good performance are somewhat – more... misleading, as the performance indicators are set in such a way that you can never meet them all, thereby only giving you a partial bonus at best. On the other hand, the medical and dental benefits are quite nice (provided you last 6 months at the job, which is the qualifier).

Management is made up mostly of people who used to answer the phones themselves, so they are very understanding and down to earth.

Best parts of the job: perfect work/life balance. What happens at work stays there. Also, if you can make it through the first month or two without a mental break-down, the job becomes very easy and secure.

Worst parts: at some point in the day, you will talk to at least one person whose main reason for calling is to make your life as miserable as theirs. Also, this job is painfully repetitive. After hanging up with a customer, another one starts talking to you after about 30 seconds. All you do is answer calls and resolve the same problems over and over for 8 hours. – less
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Current customer service rep LOYALTY
customer service rep (Current Employee), Nanaimo, BCOctober 14, 2012
I work in the Loyalty department of the Nanaimo Branch. I quite like it, they have been fairly good to me changing hours and such as needed to work with daycare etc. Good bonuses, potential to earn up to 1000 extra a month, and it's pretty easy to make at least part of that.

Sometimes customers get a bit aggressive, but all in all is good