Nordia Employee Review

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busy call centre
Directory Assistance Agent/Wireless Agent (Former Employee) –  Kitchener20 March 2013
Inbound customer calls for directory listings both business and residential. Later working in wireless department assisting customers with their accounts. Upselling.
Pros
flexible hours
Cons
angry customers
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An enouraging work enviroment that allows for growth.
National Channel Support Agent (Current Employee) –  Peterborough, ON21 February 2018
Nordia is an encouraging work environment that equips their employees to succeed within the role that they were hired for. There is also opportunity for growth into leadership roles. There are many positions in which you can strive for all while offering incentives for the current position that you are in. There are always people that a new employee can rely on to learn and succeed. Tenured agents are given the opportunity to grow their skill set and take on leadership roles, while new agents are encouraged to get to know the job while striving for excellence within their roles.
Pros
Incentives, holiday fun, welcoming people.
Cons
Cannot always have preferred hours
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environnement compétitif et négatif
Opérateur de Service à la clientèle (Former Employee) –  Sherbrooke, QC20 February 2018
aspect assez négatif les client sont souvent insatisfait comme les commentaires des client ... tu reçois trop de négatifs a la longue cela fini par affecter le moral
horaire couper ne permet pas d avoir une vie sociale bien remplie
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Overall rating

3.3
Based on 285 reviews
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Ratings by category

3.1Work/Life Balance
3.5Salary/Benefits
3.0Job Security/Advancement
3.0Management
3.2Culture