Nordia Employee Review

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busy call centre
Directory Assistance Agent/Wireless Agent (Former Employee) –  Kitchener20 March 2013
Inbound customer calls for directory listings both business and residential. Later working in wireless department assisting customers with their accounts. Upselling.
Pros
flexible hours
Cons
angry customers
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Great Atmosphere
National Channel Support (Former Employee) –  Peterborough, ON10 December 2017
I worked at Nordia for almost 2 years. I loved the people I worked with and was sad to leave. There are some things that could be done differently, such as scheduling (all seniority based, not based off availability) but for the most part they made sure you were comfortable. Lot's of opportunity to move forward.
Pros
Great People
Cons
Seniority Based, not Availability Based
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Good Place to work
Customer Loyalty Retention - Sales (Current Employee) –  Orillia, ON6 December 2017
I've been there since 2014 now. I'm comfortable. I like it. It has it's moments like any other job. HHLT is not for everyone but once you get into the groove......it's not bad at all and definitely has its perks. If you have sales experience it is helpful but they will teach you. They have a team spirit. Helpful with training. If your not sure feel free to ask questions
Pros
benifits
Cons
has it's moments
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Official response from Nordia
8 December 2017

Thank you for taking a moment to share your experience! We are happy to hear that you appreciate our efforts to provide a rewarding and supportive work environment and the best compensation in the industry.

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Overall rating

3.3
Based on 265 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.5
Job Security/Advancement
2.9
Management
3.0
Culture
3.1