Nordia Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
My perspective of this job
Retention agent (Former Employee), Kitchener, ONApril 14, 2016
Pros: Continuous training
Cons: better wages
It was a place where there is continuous learning and training. That make your job more pleasant since you are able to help customers in all their concerns, keeping always company policies and business requirements.
There is almost no contact with others co-workers. This is a very individual job. Occasionally there are meetings with your manager and members of his team, but most of the time you are taking care of customers.

I enjoyed my job because I have found that I am a very cooperative and altruistic person, always ready to inform, help, and contribute. I have helped refugees and other people in need.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace with supportive coworkers and friends made.
Call Centre Agent, Technical Support (Former Employee), Peterborough, ONMarch 16, 2016
Pros: Fun workplace, great people, site is right downtown
Cons: irregular hours, not a lot of support from management
I worked at Nordia for a year and made many friends. Fellow coworkers are supportive and work together to solve problems. Management was okay, but could have been more supportive of employees. Most clients were great, but dealing with difficult irate customers on the phone can be exhausting.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
If you dont want to feel like your going to jail run!
Serve to sell (Former Employee), Orillia, ONMarch 8, 2016
Pros: Training was done ok.
Cons: Management; help desk; organization; floor support
The pay is ok... but they are HARD on sales. They tell you the not but your expected to attempt a sale on ever call! You can take on average 30-40 calls a day and you need to have 5% sales at the end of the month with all your calls. So that's 700 calls in a month 5% is 35. 35 sales per month. Good luck!
Try selling internet to an 80 with no computer. They will push you to try not once but 3 times.
The floor support sit and chat to each other and drink coffee all day.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The Bell canada job
Customer Service Supervisor CFL (Former Employee), Moncton, NBFebruary 8, 2016
Pros: They tried
Cons: Two Costo pool tables, *(3 cues outof 10 remaining)* a bunch of TV set up through out the building, all have blue screens of No connection (fibe).
Love making descision for people without giving them choices? Enjoy being stuck between a rock and a hard place?
Also enjoy taking calls with no solutions for you customer?

Well The Bell Canada Dept at Nordia is just for you!

(Ex. Customer calls in because missing introductory promotion missing on account. Explain to customer sorry u cant have the promotion now that the account is already created, you no longer qualify for it. Resolution? Cancel everything and start over again. Result, very angry customer,) Thank you have a great day!
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful Place!!
Customer Service Sales Agent (Former Employee), Orillia, ONFebruary 2, 2016
Pros: Good pay for this area, and that's not saying much.
Cons: Mentally stressful, loss of sleep, anxiety, feeling bad about yourself...
They coach you about every little thing you do or don't do. What they don't understand is that in order to have a good sales agent the AGENT must be encouraged and treated fairly. They do not care what you are going through, they only care about how much they get paid from your sales. "More money for you, more money for me."
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Wonderful Team Environment
Human Resource Administrative Assistant (Current Employee), Moncton, NBMarch 12, 2016
Pros: Excellent Co-workers
Cons: Stressful environment
I enjoy being employed at Nordia and having daily opportunities to learn new skills and expand my experience and knowledge in many different fields.
My co-workers are very supportive and I feel very comfortable in this very busy environment despite only being employed there since January 2016.
I excel at identifying projects needing immediate attention to ensure the success of our HR team, as well as developing a good rapport with our agents and team managers to keep a good communicative style. I feel this is imperative in a large call centre such as Nordia.
My challenges have been numerous such as endeavouring to improve my fluency in french to better support my position by enrolling in an intensive language program.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Run away
S2S (Former Employee), Orillia, ONJanuary 25, 2016
Pros: nothing
Cons: team leads, supervisor, unrealistic expectations
The hourly wage may be interesting but after that the wheels fall off. My team lead was on a power trip and extremely lazy turning down questions i had because she was "busy" drinking coffee and talking about her personal life with her buddies.

The floor supervisor for the serve to sell area is just as bad. He couldnt give a flying duck if you succeeded or failed because the door revolves so much in that place it doesnt matter to him.

Expectations on the job is also unrealistic and you will always feel pressure from management rather you sell services or not. Management also likes to threaten your job like your a small child going to stand in the corner for doing wrong.

RUN AWAY AS FAST AS YOU CAN
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to earn more than minumum wage, and have benefits
Customer Service Representative (Former Employee), Lindsay, ONApril 7, 2016
The job is to answer customer inquiries mainly on the pricing of their services, eg why has the price increased. Explain and try to resolve the customers request. Then if they are missing a service eg. has internet and television, pitch home phone for a "triple" service to offer bundle discounts. If a new customer calls in, pitch all three home services.
The most enjoyable part of the job is satisfying a customer, and being able to provide them with a solution to their concern.
The hardest part of the job is angry customers when you cannot satisfy their concern.
It is a very independent job, there is not much socializing with co-workers.
If you struggle in your calls management is there to assist you in where you need improvement, but sometimes it is not in a timely manner.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Needs improvement with workers
Service Assurance Team (Former Employee), Kitchener, ONFebruary 25, 2016
Pros: benefits
Cons: bad scheduling, poor management, no work/life balance
I worked for Nordia for approximately 2.5 years. I would usually get into work 10 minutes early to log in as the systems would constantly have problems with passwords not being accepted for programs not working at all. I've learned to be an expert in problem solving as well as most billing inquiries. I have learned how to handle an irate customer as well as get the best reactions from my everyday customers. My co workers were mostly friendly, I would wish if Nordia made more of an expectation to keep personal and work life separate. The hardest part of the job was the lack of management support as I spent more time at Nordia the less support was given. I most enjoyed improving my customer service skills as well as some of the people I have met at Nordia.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
High stress good rewards
Senior Customer Service Sales Representative (Current Employee), Kitchener, ONFebruary 11, 2016
Pros: money
Cons: often angry people will be calling
it is a very stressful job if you can handle being timed every second of your work life. everything you say is also being recorded not to mention calls you take will randomly get checked for quality assurance but the benefits and bonuses are worth it.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun work place, pool table, good people
Customer service representative (Current Employee), Saint John, NBFebruary 11, 2016
Pros: Good people
Cons: Hours
Really good job, the hours aren't the greatest but the pay is good. work with cell phones, and do basic tech support, handle calls from small business, and consumer account. talk about billing and add and remove features on the accounts
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Produce and great place to work
Field Support rep/Data Entry (Former Employee), Kitchener, ONMarch 2, 2016
I absolutely LOVE to work at Nordia, the problem that I had was with scheduling in terms of an availability change. My daughter was in DESPERATE need of some medical help, and was not able to work until 10pm EVERY night.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to learn about people
Customer Service Representative, Retention (Former Employee), Nanaimo, BCMarch 23, 2016
very fast paced environment, high pressure, high expectations, not boring as job is constantly changing. day goes quick but many angry customers require delicate handling
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Organised and Tolerant Call Center
Spécialiste en Rétention (Agent de Solution) (Former Employee), Moncton, NBOctober 12, 2015
Pros: Well organised, No Surprise, Kind Personnel, Internal Work Offers
Cons: Quick Roll Over, Routine Work
NORDIA is ahead of the call center dynamics with its simplistic management and organised centers. The place offers a good work environment and puts efforts in training their agents. I would recommend Nordia to my friends and colleges.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Bad Office Politics
Bell Technical Support Agent (Current Employee), Orillia, ONJanuary 9, 2016
Pros: wait time between calls
Cons: you work in a call centre
The job in itself was actually enjoyable most of the time. Problem solving with a little free time between calls. The office politics is extremely unprofessional.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work, easy job
Field Support Representative (Current Employee), Kitchener, ONOctober 29, 2015
Pros: Managers, Coworkers
Cons: Weird work hours
The job itself is pretty easy, and that reflects in your pay. The managers in the door to door department are great. I feel like advancement through this department is unlikely, you would just transfer to another department that makes more money.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service Representative
Customer Service Representative (Former Employee), Kitchener, ONApril 21, 2016
I was happy when I spoke to the customer from Bell. The company cause of the Union I thought that I was safe but I was not.

The company was great.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Egocentric management
Responsable TI et Bâtiment (Former Employee), Jonquiere, QCNovember 13, 2015
Pros: none
Cons: see review
Worked overtime that was never payed.
Was fired for "not being respectfull enough" to director who apparently expected people to literally bow before him, but who would not provide the material required to complete the work.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The Pro's and Con's of Nordia
sales Virgin mobile (Current Employee), Moncton, NBSeptember 7, 2015
Pros: Consistent schedual and great benefits
Cons: Poor bonus system, rare advancements and little appreciation
I love the hours from 12pm-830pm, every week Sunday off and every payday is a 3 day weekend. The environment feels very restricted and the bonuses are not based off of sales performance which is really discouraging because even though I achieved top sales quite often the people who get the highest quality calls, and very little sales, get more bonuses and this bothers me a lot. I find this very unfair toward people that actually try to sell and do there jobs. Overall the job is not that difficult but very unfair in many ways such as advancement and bonuses. The hours are great but that is it. I would like to do commission and be appreciated on how well I can sell.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Better pay & Better Direction
CSR & Associate Trainer (Former Employee), Lindsay, NBFebruary 17, 2016
good place to work , people are great. Money is ok , Mangement a little scattered. New Employees should be given better direction of what is expected
Claimed Profile
Employees
1,001 to 5,000
Industry
Links
Nordia website

Facebook