Alright jobs, lots of skills that wouldn't have been learned otherwise, built some great relationships. Problem was the asinine management.
Pros: awesome coworkers, tons of incentives/bonuses, great hourly wage
Cons: inconsistent management, poor communication within management, very difficult to advance.
A typical day at work with Nordia NANAIMO consists of lots of customers calling to yell at you for problems caused by another agent. This is something I learned to handle very well throughout my employment. I had previously been in a supervisory role, however, the skills I learned over the phones (empathy, managing customer needs, closing sales, showing loyalty), I am very grateful for.
There are a lot of policies and procedures to follow, and this can come across as very overwhelming at first, but just like everything else, it gets easier. The management if really hit and miss; it depends on the situation. The managers within the building are all very positive, helpful and supportive, however, the business overall is run quite poorly.
Co-workers at Nordia NANAIMO are hands down the best part. The people are what get you through your job everyday. There is a lot of joking around the occurs, which makes such a negative environment slightly more positive. The hardest part of the job aside from people constantly yelling and you, belittling you and screaming it's your fault they are having technical problems, it's definitely the pressure you get put under if you are not performing as well as you once did. The best part of the job if the great hourly pay and bonus structure, as well as scheduling if based on performance rather than tenure.
I believe it to be a good job for learning a lot of really important life skills, however, I also feel it is a job where a lot of people become the worst versions of themselves.
If you can't maintain you emotions, have high anxiety, – more... or if you take insults personally, this if not a job for you. If you are looking for a challenge to help you better you customer service and sales skills; this is a job for you to try. – less