$16 per hour – Household Loyalty Representative
Nordia Inc. - Nanaimo, BC

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Nordia is an industry leader among customer contact centers and has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia is a subsidiary of Bell Canada, Canada's largest communications company, and is exclusively focused on providing services to Bell. Nordia prides itself on providing a stimulating and rewarding environment for employees, with among the most competitive total compensation in the industry.

We are looking for dynamic, self-motivated, enthusiastic individuals to join our team. If you would like to work for a company that believes in growth and development and offers competitive wages and benefits packages apply today!

Job Responsibilities

  • Handle Escalated calls from our customers regarding their TV, home phone and internet services
  • Offer sales of products and services
  • Solve Customers concerns in regards to products and services
  • Promote our client brand by offering solutions to better suit the customers’ needs
  • Build customer loyalty and commitment through our features and benefits

Requirements

  • Manage account inquires and sell products and services where applicable
  • Ability to handle escalated customers in a calm and professional manner
  • Excellent customer service skills with the ability to overcome objections with ease and de-escalate customers
  • Must have a drive for closing sales
  • Proven negotiation and problem solving skills with the attention to detail and accuracy
  • Proficient computer skills and the ability to multitask
  • Criminal background check will be conducted
  • Minimal of High school diploma

Up to $16.00/hour after training + Monthly Bonus Plan
Up to $15.00/hour in training
Medical Benefits


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$16 per hour – Household Loyalty Representati...
Nordia Inc. - Nanaimo, BC
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About this company
We are looking for bright, dynamic individuals who love to provide excellent customer service through an approach that encourages loyalty....