$16 per hour – Household Loyalty Representative
Nordia Inc. 134 reviews - Nanaimo, BC

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Nordia is an industry leader among customer contact centers and has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia is a subsidiary of Bell Canada, Canada's largest communications company, and is exclusively focused on providing services to Bell. Nordia prides itself on providing a stimulating and rewarding environment for employees, with among the most competitive total compensation in the industry.

We are looking for dynamic, self-motivated, enthusiastic individuals to join our team. If you would like to work for a company that believes in growth and development and offers competitive wages and benefits packages apply today!

Job Responsibilities

  • Handle Escalated calls from our customers regarding their TV, home phone and internet services
  • Offer sales of products and services
  • Solve Customers concerns in regards to products and services
  • Promote our client brand by offering solutions to better suit the customers’ needs
  • Build customer loyalty and commitment through our features and benefits

Requirements

  • Manage account inquires and sell products and services where applicable
  • Ability to handle escalated customers in a calm and professional manner
  • Excellent customer service skills with the ability to overcome objections with ease and de-escalate customers
  • Must have a drive for closing sales
  • Proven negotiation and problem solving skills with the attention to detail and accuracy
  • Proficient computer skills and the ability to multitask
  • Criminal background check will be conducted
  • Minimal of High school diploma

Up to $16.00/hour after training + Monthly Bonus Plan
Up to $15.00/hour in training
Medical Benefits


About this company
134 reviews
Nordia is the fastest growing provider of customer service solutions in Canada and has been an industry leader in the telecommunications...