Through the medium of outbound calls, responsible for selling (including developing and maintaining sales) to current clients by providing information on Bell products and services to consumer clients, to the overall satisfaction of the clients. Your job will entail contacting our existing high risk customers with potential promotion renewal eligibility and missing lines of business.
This is an opportunity to work in a sales focused environment where you will become a vital part of our business through understanding our customers and providing needs-based solutions that best assist their needs.
Establish contact with the customer to understand his needs in terms of products and services
Offer the customer products/services that correspond to his needs
Depending on the case, offer the best package/deal possible to the client
Describe the various benefits of becoming a client or coming back to the company
Maintain a certain level of overall performance according to the objectives set by the company
Maintain a good record of attendance at work and respect the schedules
Motivated and able to work in a sales environment with sales expectations
Attentive to customers and empathic
Good analytical skills in terms of recognizing problems and making decisions
Able to communicate simply and efficiently; able to adapt to different customers
Excellent communication skills
High school diploma (completed)
Talent for communication (asset)
Pronounced skills for sales and customer service
Ease with new technologies
Ability to type 40wpm or more
Nordia is the fastest growing provider of customer service solutions in Canada and has been an industry leader in the telecommunications...