Good Work at Home Job - Nit-Picking from Quality, is Unmotivating
Call Centre Work at Home Interviewer (Former Employee) – Anonymous – 10 April 2017
It is a good work from home company. If you are good at it, you will get more work.. if not.. well.. you won`t.. Very routine work.. reading script from your computer screen.. It can get tiring after 8 hours, but, working at home has many benefits.
A lot of change in the past months with Nielsen, saw an exodus of really good employees - too bad. The new Team Leaders seemed to be making an effort - I liked them/got along with them.
Drawback is Quality Control. When you have an employee, most likely newer than you, telling you you did this, that and the other thing wrong.. you will receive FEEDBACK, and/or, a Demerit.. I wish Nielsen would understand how DEMOTIVATING that is, especially when you were a hardworking, careful, caring and loyal employee... It`s hard enough doing a survey.. and, to always have in the back of your mind... big brother is listening.. (watching your work, to ensure you `click` the correct answer..)..
It`s as if Quality WANT to catch you making a mistake.. so they can write you up (and.. maybe.. justify their existence..??).. I was a really careful, mindful interviewer, but, almost feeling hunted down by Quality, it finally got to me, and, I left.. it`s a stressful enough job, without that...
Quality Control, Long Hours, Long Surveys