Tenant Relations Coordinator (Property Administrator)
Nextalent - Toronto, ON

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Tenant Relations Coordinator (Property Administrator)
The primary purpose of this key role is to coordinate the needs and requests of large tenants at this Commercial class A Complex located in the East End of the city, through daily interactions and the coordination of operating and administrative issues.

Key Responsibilities

  • Responds to incoming requests from Tenants for service through Angus or directly and responds by providing information, problem solving, or escalating the matter to Management as appropriate.
  • Follows through with the Tenants to ensure the matter has been resolved in a timely basis, and that the work order ticket has been closed.
  • Reviews Work Orders and Tenant Charge Backs for accuracy and completeness.
  • Reviews Tenant lease documentation thoroughly so as to be able to respond to questions and concerns effectively.
  • Develops and builds excellent working relationships with Tenants and coordinates Tenant events.
  • Ensures Tenant billing and information in Yardi is current and accurate.
  • Keeps up to date on all building projects and ensures effective communications with key tenants.
  • Works closely with Operations Co-coordinator to support their function.
  • Assists in preparation or monthly/quarterly reports.
  • Other marketing, research and tenant relations projects as directed.


  • Excellent customer service skills
  • 3-5 years experience in a Commercial Property Management setting
  • Knowledge of tenant billing, accounting and commercial office building operations
  • Highly adept at building strong, professional relationships
  • Above average communication skills – both written and oral
  • Proficiency with MS Word and Excel
  • Ability to contribute in a fast-paced, deadline driven team atmosphere