Full-Time, 2 positions
Rate of pay: Undisclosed
Monday - Friday, Weekends Required
Summary of Duties:
-Greets customers without delay (within 30 seconds) when they enter the store. Shows urgency in providing service to customers and satisfying their needs.
-Determines the reason for the customers visit and explains how to shop at LensCrafters. Identifies and escorts the customer to the appropriate location in the store.
-Is attentive to details; reviews prescriptions and identifies special needs, consulting with Optician when necessary.
-Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
-Demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools:
o Frame Center
o Lens Center
-Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems. Reinforces customer s final selection.
-Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or problems.
-Far n Strives to achieve Exceeds Expectations on all targets set for the following areas:
o Overall CSAT
o to Sales Plan
o % Controllable Plan
-Operates the V2k terminal inputting customer and prescription information with accuracy and attention to detail.
-Accurately operates the V2k cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, C.O.D.s, discounts, insurance and coupons.
-Explains to the customers that the One Hour processing begins now.
-Shows customers where to pick-up their glasses and sign-in upon return to the store.
-Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.
-Informs management of potential safety opportunities (i.e. broken tiles, furniture, etc.)
-Demonstrates safe work practices including the wearing of safety glasses in the lab.
-Strong communicator and listener to customers and associates
-Strong basic math skills (addition, subtraction, multiplication, division)
-Awareness of current fashion trends
-Strong inter-personal skills (friendly, caring, patient)
-Knowledge of store merchandise
-Familiarity with cash register, computers and calculators
EDUCATION: High School Graduate or equivalent
EXPERIENCE: Previous experience in customer service, retail or optical preferred
WORKING CONDITIONS: On feet most of the day
Next-Steps Employment Centre (Scarborough) is conducting pre-screening for this opportunity. Only candidates who meet the requirements above will be contacted.
Application Deadline: ASAP