Microsoft Dynamics CRM Coordinator
NewspaperDirect Inc. - Richmond, BC

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If you are an experienced CRM guru who thrives in an energetic, hi-tech environment and has a particular affinity for producing clear and assessable solutions, then we have a job for you!

NewspaperDirect (ND), the world’s leader in Digital Publishing Solutions for newspapers and magazines, is looking for a CRM Coordinator with 2+ years’ experience in developing and maintaining Microsoft Dynamics CRM systems for a commercial environment.

Job Description:
Reporting to the VP of Digital, the successful candidate would work closely with our B2B Sales Team & Marketing to develop and execute a fully operational CRM system based on key business requirements. The candidate will be tech-savvy, responsive to direction & efficient with managing established deadlines.
The candidate will have experience working with Microsoft Dynamics systems and have a firm understanding of data modeling, workflow and analytical reporting. The ability to create clear processes and communicate them in a user-friendly manner is essential.

Tasks will include, but are not limited to:

  • Daily support of CRM system with escalation to IT if required
  • Supporting sales functions and processes when applicable
  • Managing control of access rights, security settings and user privileges
  • Perform system integration and testing, problem troubleshooting and resolution
  • Streamlining accounts, improving functionality and removing redundancies
  • Creating CRM training manuals and delivering instruction to CRM users
  • Working closely with B2B Sales Team to establish clear CRM priorities

Skills & Experience:

  • 2+ years’ experience with MS CRM 4.0 & MS CRM 2011
  • Knowledge of Team Foundation Server & Great Plains an asset
  • Experience with data modeling, workflow & analytical reporting
  • Thorough understanding of CRM system installation, maintenance and configuration
  • Ability to evaluate system requirements and prioritize tasks accordingly
  • Highly process and detail orientated with a strong understanding of business functions
  • Excellent time management skills and ability to mitigate risk factors through proper testing
  • Ability to communicate complicated processes in a user-friendly manner

NewspaperDirect offers a competitive salary and benefits, a fun working environment, as well as opportunity for personal and professional growth.

We thank all candidates for their applications; however, only candidates selected for an interview will be contacted.