To assist the Store management in the overall Store operation. In the absence of the Store Manager Store direct and support the staff.
To prepare and serve New York Fries menu offering according to Operational standards.
To provide our customer with the highest level of customer care.
To provide great fries, quickly and efficiently and with a smile.
RESPONSIBILITIES and DUTIES:
Assisting the Store management in employee supervision and development.
Assumes managerial role in the absence of the Store Manager.
Directing and ensuring that all employees are following New York Fries policies, procedures and standards, at all times.
Assisting the Store management in new employee training and on going development of existing employees.
Assisting the Store management in the preparation of Frontliner Crew annual performance
Assists the Store management in completion of employee weekly work schedule, bi-weekly payroll sheets and employee daily time reports.
Adhering to and enforcing all policies and regulations contained within New York Fries Starter
Adhering to and enforcing all New York Fries safety procedures and practices, that potentially
impacts upon the individual employee, fellow employees and/or customers.
Adhering to and enforcing all Department of Health codes concerning product storage, preparation and
Ability to conduct Store Opening and Closing duties.
Assisting in Store level cash control, including banking, verifying cash register deposits, conducting spot
audits on floats, safe and cash registers.
Assists Store management in placing product orders.
Ability to complete all paperwork assigned by Store Manager.
Establishing open lines of communication with Store Manager, Corporate Field Consultant, Head Office,
suppliers, landlord or mall officials, local merchants and customers.
Seeking out promotional and marketing opportunities for the Store and assisting the Store management in
local marketing campaigns.
Ability to demonstrate a sense of customer awareness.
Able to Anchor the customer lines.
Able to suggestive sell and the upselling of New York Fries products to customers.
Continuously promoting New York Fries and its products.
Handling customer service transactions.
Serving the product to the customer.
Full product knowledge on all New York Fries products that are served.
Answering any customer inquiry/complaint in a polite and professional manner.
Ability to operate the cash registers.
Follow all New York Fries cash handling and cash register procedures.
Preparation of food items for cooking and service to the customer.
Following New York Fries Operational procedures to ensure all product standards are met.
Proper storage and handling of all food products.
Ensuring the maintenance and cleanliness of the Store and all equipment.
Cleaning of all equipment.
Washing of all surface areas, sweeping and mopping of the floor area.
Having product deliveries are put away in a safe and timely fashion.
Ensuring sufficient stock levels of necessary products are in place for the present shift and upcoming shift.
All other duties, as assigned by Store Manager, Store Assistant Manager, Corporate Field Consultant or
other Head Office Staff.
Assists the Store management in the supervision of all Store employees.
Assumes shift supervision in the absence of Store Manager and Store Assistant Manager.
Authority to make "paid out" purchases for the store to a maximum of $100, without Store Manager's
Ability to perform cash or product refunds where necessary.
Responsible for balancing and security of cash floats and deposits.
Store locations tend to be tight and, warm due to heat produced by the grills and the fryers; floors can
have water and oil on them if not regularly maintained.
Working with hot oil, gravy, cheese sauce and other toppings on a continuously.
Regular heavy lifting is required, up to and including 50-pound boxes.
Incumbent should have a high school diploma.
Ability to effectively communicate both orally and written in English.
Possess a "Customer Service" attitude.
Possess a people friendly, out going, polite and helpful disposition.
Possess a professional appearance and attitude.
Possess a "show biz" attitude, likes to out in front of people.
Possess a positive and mature attitude.
Able to work in a fast paced, physically demanding environment.
Able to be flexible to the demands of such an operation.
Able to demonstrate leadership skills.
Able to coach and assist in the development of employees.
Prior work experience in customer service.