*This is a Full Time position
*Manager must be able to work a varied schedule including; days, nights and weekends
*Managers are provided with Extended Medical and Dental Benefits
*Please provide salary expectations within your Cover Letter
Responsible for overall Store operation.
To prepare and serve New York Fries according to Operational standards.
To provide our customer with the highest level of customer care.
To provide great fries, quickly and efficiently and with a smile.
RESPONSIBILITIES and DUTIES:
Responsible for the supervision and development of Store Supervisors and Frontliner Crew.
Directing and ensuring that all employees are following New York Fries policies, procedures and standards, at all times.
Conducts recruitment and selection of new employees and oversees the training.
Conducts and directs the on going development of all Store employees.
Conducts annual performance reviews for all Store employees and has final authority on salary increases.
Investigates all incidents of staff indiscretion and disciplines appropriately and communicates the incident to Head Office.
Responsible for the completion of employee weekly work schedule, bi-weekly payroll sheets and employee daily time reports.
Responsible for Store level cash control, including banking, verifying cash register deposits, conducting spot audits on floats, safe and cash registers.
Co-ordinates placing product orders.
Adhering to and enforcing all policies and regulations contained within New York Fries Orientation Guide.
Adhering to and enforcing all New York Fries safety procedures and practices, that potentially impacts upon
the individual employee, fellow employees and/or customers.
Adhering to and enforcing all pertinent provincial and federal legislation, including but not limited to MOL
legislation, Employment Standards Act, WHMIS regulations, WSIB regulations and all Health and
Adhering to and enforcing all Department of Health codes concerning product storage, preparation and
Ability to conduct Store Opening and Closing duties.
Ability to complete all paperwork assigned by Corporate General Manager or other Head Office personnel. Forwarding of all necessary paperwork in weekly package to Head Office.
Including, but not limited to Supplier invoices, Maintenance invoices, Personal Action Forms, Daily Time Reports, Employee Warning Reports, Staff Performance Evaluations, Exit Interviews, Cheque Distribution Sheet, Accident/Incident Investigation Sheet, Manager/Staff Daily Time Reports, Hiring Package, Sales by Hour Report, Accumulated Sales and Labour Sheet, Weekly Schedule, Monthly Inventory Counts, Daily Sales Report, Float Counts, Cup Counts, Daily Check Summary, Confirmation of Deposits, Paper Work Order Form, Weekly Waste Reports, Monthly Sales Summary, Corporate Store Approval Form, Quality Checklist, Uniform Order Form.
Seeks out promotional and marketing opportunities for the Store and co-ordinates any local marketing
Establishing open lines of communication with other Store Managers, Corporate General Manager, Head
Office, suppliers, landlord or mall officials, local merchants and customers.
Communicates to Head Office on any serious matters concerning such matters as; customer complaints, customer or employee injury, product quality.
Ability to demonstrate a sense of customer awareness.
Able to Anchor the customer lines.
Able to sample the fries and associated products to potential customers.
Able to suggestive sell and the upselling of New York Fries products to customers.
Continuously promoting New York Fries and its products.
Handling customer service transactions.
Serving the product to the customer.
Full product knowledge on all New York Fries products that are served.
Answering any customer inquiry/complaint in a polite and professional manner.
Ability to operate the cash registers.
Follow all New York Fries cash handling and cash register procedures.
Preparation of food items for cooking and service to the customer.
Cleaning, cutting, cooking, portioning and serving of fries to New York Fries procedures and standards.
Preparation of all toppings, dips and others condiments for service with the fries.
Following New York Fries Operational procedures to ensure all product standards are met.
Proper storage and handling of all food products.
Ensuring fryers are at proper temperature and the oil colour and fry flavour is at proper New York Fries quality standards.
Ensuring the maintenance and cleanliness of the Store and all equipment.
Cleaning of all equipment, filtering and boil outs of fryers, cleaning of fry baskets, pots and pans and keeping condiment station clean and stocked.
Washing of all surface areas, sweeping and mopping of the floor area.
Having product deliveries are put away in a safe and timely fashion.
Ensuring sufficient stock levels of necessary products are in place for the present shift and upcoming shift.
All other duties, as assigned by Corporate General Manager or other Head Office Staff.
Responsible for the actions of all employees employed at the Store. Typical range of employees is 2
Supervisors and 8 Frontliner Crew.
Store sales of $130 000 to $730 000.
Cost of Goods Sold $40 000 to $183 000.
Annual labour $40 000 to $150 000.
Store maintenance $2 000 to $10 000.
Store cash float $500 to $2 000.
Daily Store deposits $0 to $10 000.
Store miscellaneous supplies $4 000 to $30 000.
Generally most New York Fries locations are within the food courts of major malls.
Store locations tend to be tight and, warm due to heat produced by the fryers; floors can have water and oil on them if not regularly maintained.
Working with hot oil, gravy, cheese sauce and other toppings on a continuously.
Regular heavy lifting is required, up to and including 50-pound boxes.
Incumbent should have a high school diploma and some post high school education.
Working knowledge of provincial Employment Standards Act and related health and safety regulations.
Ability to effectively communicate both orally and written in English.
Possess a "Customer Service" attitude.
Possess a people friendly, out going, polite and helpful disposition.
Possess a professional appearance and attitude.
Possess a "show biz" attitude, likes to out in front of people.
Possess a positive attitude.
Ability to see the "big" picture.
Results orientated individual.
Natural leader, who leads by example.
Able to work in a fast paced, physically demanding environment.
Able to be flexible to the demands of such an operation.
Able to demonstrate leadership skills.
Able to coach and assist in the development of employees.
Able to work under pressure.
Able to multi-task and prioritise.
Able to delegate responsibilities to others.
Prior foodservice experience.
Held a position in a managerial or supervisory role prior.
Prior work experience in customer service.