Pros: free lunches, laid back, fun atmosphere
Cons: pay, hours, can't take holidays/weekends off, not utilizing my level of education
A typical day at work is from 10am-7pm. Each morning starts out by opening the store and making sure everything is clean, presentable and up and running. Whenever someone enters the store, I like to treat them as if they were my best friend by making sure they get the proper pair of shoes and putting them through the entire foot analysis process. I – more... will start out by learning the purpose of buying the shoes, ask if they have any pain or health issues and then I size their feet using a measuring device. Next, I watch the customer walk to determine if he/she needs a stability shoe or a neutral cushioning shoe. The customer finishes the foot analysis by stepping on a device that projects exactly where they place all the pressure on their feet and provides orthotics and arch support recommendations. Lastly, the client tries on several pairs of shoes that I believe will benefit their needs and goals and has the final "say-so" in what shoe they would like to take home.
Through working with New Balance, I have learned much about retail and the importance of fitting someone in the right pair of shoes. I have come to understand the benefits of being thorough and going through the outlined processes in order to achieve a sale.
I am extremely grateful to have such great management. Both my manager and assistant manager truly care for their employees and work extremely hard as well. They set great examples on what it means to be a leader and the importance of knowing all the products. I enjoy working with my coworkers. We make a great team and often encourage each other and even help each other out when we need assistance or when they see that one of us is struggling.
The hardest part of my job is the pay that I receive as well as the hours. I have a bachelor's degree as well as working on my master's degree and working for New Balance doesn't truly allow me to utilize my education. I make $10 an hour and am looking to make a salary that meets the goals set for my family and the hours to spend quality time with my family. The most enjoyable part of my job is having a customer coming back to the store thanking us for our help and sharing their stories about how their back or feet no longer hurt because they were put in the right shoes. I also enjoy getting to meet so many different people and helping them find what they want and need so that they can leave happy with their purchases. – less