Since its a franchise, your experience will depend on the location. Mine had a bad owner who cared only about profits not the well being of the staff. Discounts was good at 1/2 off and 30% for fam and friends but thats it. I guess I learnt how lie about shoes too.
Sales associate (Former Employee) – Niagara-on-the-Lake, ON – 4 January 2017
Working for new balance taught me a lot about our feet and the importance of the right pair of shoes for different sports activities. It was a fun and energetic work environment. The manager was also very enthusiastic and projected a very positive attitude towards her employers.
Sales Associate (Former Employee) – Toronto, ON – 1 March 2016
I learned a lot about customer service during my time at New Balance. The store location was Bayview Village mall therefore I had to manage difficult customers from time to time. The management made the training period for the job very easy and understandable. Everyone in this work environment, including my co-workers and I, were welcoming and kind to all customers and new members of the team. The work place was very productive as we had to meet a sales quota by the end of each day per person. I learned to organize incoming deliveries as well as improved my skills in sales. The most enjoyable part of the job was being able to match customers with useful information as every shoe was unique to their concerns. Providing the wrong type of shoe could result in serious damage to their joints during exercise, therefore it was very important to pay attention during training and learn every aspect of each type of shoe provided by the company.
Staff Accountant (Former Employee) – Mississauga, ON – 4 August 2014
Great place to work. I would recommend anyone work here. Only cons I have is pay will probably be lower than average AND you will work long hours at times with no overtime. However, the atmosphere here is to work for. Very casual and you can truly be yourself with little adverse impact.
Great work atmosphere (very casual, you can truly be yourself)
Assistant Manager (Former Employee) – Toronto / Waterloo – 26 March 2014
Responsibilities at New Balance included: opening and closing the store, daily, weekly and monthly paperwork, customer service, scheduling, training new employees, leading product knowledge meetings, purchasing, and working closely with head office.
RECEPTIONIST (Former Employee) – Edmonton, Alberta – 16 March 2013
Making patients comfortable with a positive attitude. Learned patient bookings. Always wear a smile. Very good place to work re: my boss and others in the company. Nothing was hard to do. Enjoyed the patients and their stories.