Bilingual Customer Service Representative
Nevian - Bilingual Recruiters - Markham, ON

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Located in Markham, our client is seeking a dynamic and friendly customer service representative to join their growing organization. As a member of the bilingual in-bound customer service team, you will help to maintain our strong customer satisfaction by responding to English and French customer account inquiries received by telephone, email and fax.

Responsibilities

Respond to English and French customer account inquiries while maintaining and adhering to Call Centre objectives and service levels
Provide first call resolution and ensure customer satisfaction
Interface with client services and IT support teams as required to resolve customer issues
Adhere to company policies and procedures

Qualifications

Fluent in English and French, in both written and verbal skills
Post secondary diploma or degree preferred
Minimum two years experience in Inbound Call Centre or relevant experience
Excellent verbal and written communication skills
Self motivated and reliable, with strong organizational and time management skills
Proven problem solving skills
The ability to work independently and cross functionally as part of a team
Strong interpersonal and communication skills
Detail oriented and takes pride in quality of work
Proven ability using Microsoft Excel, Word and Outlook
English [Advanced], French [Advanced]


Indeed - 6 months ago - save job - block
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