Customer Success Associate / Technical Support (Former Employee) – Makati, Philippines – March 14, 2014
• World’s #1 cloud-based business management suite for ERP/Financials, CRM, ecommerce and more. • Named by Gartner as the world’s fastest-growing financial management vendor and winner of a prestigious 2011 CODiE award for Best Financial Management Solution, NetSuite is where business is going. • Handles existing customers all over the globe for Netsuite OpenAir. • Works alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve business goals. • Participates in retaining customers and facilitates customer growth through expanded use of features. • Builds understanding of Business Software applications and solutions. • Runs mission-critical operations without the high capital costs and inefficiency of antiquated client/server systems. • Interfaces with customers of NetSuite Inc. and its subsidiaries and provide high quality application support, address business process questions and resolve technical support issues in an effective and timely manner. • Leverage by working closely with customers and internal departments to find solutions via telephone calls, email responses or other electronic communication media. • Interacts frequently with C-level executives, business owners, and/or end-users of the Company’s product and services. • Practices strong problem-solving and analytical skills with thorough and keen on details to ensure quality of work. • Provides necessary guidance to the team and serve as technical SME. • Coordinates with client and onshore counterparts on status and any issues and pursue necessary resolutionmore... Implement necessary processes for project delivery. • Experienced in design and implementation of integration and Data migration of NetSuite applications as a lead or senior developer.less
Pay's well but company is on a self destruct course.
Professional Services Project Manager (Current Employee) – San Mateo – August 25, 2013
This is a company where its go-go-go, bill as many hours as possible, as often as possible, charge the customer whatever you can, and always focus on making your numbers, its more important to bill a customer than to provide good service. Customers are routinely billed for items they do not need and the focus is on making your numbers by hook or crook. Rapid growth and unchecked focus on revenue over value is leading this company towards a harsh crash in the near term. While they continue to sign more new customers each year for the first time they are now loosing more current customers than new ones they signing up. Which means their overall customer base is starting to drop. The hope is that by increasing costs to the current customer base they will be able conceal these facts.
Company Culture is entirely focused on revenue and profit, employees who work 70+ hour weeks are lauded as examples to the other employees. The company will one day be a good text book example of what happens when a successful company changes and the sole focus is entirely based on the $ and not on building a good product or providing good service.
Working at a fun tech company, in the Bay Area, that is growing fast
NetSuite Consultant (Current Employee) – San Francisco, CA – October 13, 2015
After having done some Consulting work on the Netsuite platform, I am now ready to go back to a F/T, Assistant Controller or similar position.
A fast-paced environment, where people work hard and respect each other, yet have fun outside of their jobs. In this day and age of social media, a Social Office would be attractive to me.
My skills are particularly good in Accounting, ERP systems, managing and manipulating large sets of data and numbers, being organized with the details yet always keeping an eye on the bigger objectives of the job and the Company.
Short commute, friendly work place, ping pong table, lunches
Inflexible work hours and schedules, non-communicative workers
eCommerce Test Analyst (Former Employee) – San Mateo, CA – December 9, 2014
I Created Test Plans, Test Cases, Test Scripts, Test Scenarios and Defect Reports, and attended Weekly status meetings, Walkthrough meetings, QA Meetings, and Bug Review Meetings Performed Functional Testing, Regression testing, Smoke Testing and UAT testing. Written automation scripts for Regression test cases and executed using Soap UI and RestFul Services. All of my management and team members were co-operative and well communicate.