Escalations Engineer (Current Employee), RTP, NC – November 12, 2013
Pros: education, campus, beer bash, benefits
Cons: management transparency and lack of clear communication
Working in technical support is an intense and highly educational experience. Very fast paced and multi-tasking rich environment. Exposure to a multitude of applications and environments around the world.
Senior Business Development Manager EMEA (Former Employee), Amsterdam, Netherlands – October 23, 2013
NetApp is all about achievement in a tailored environment surrounded by like minded professionals out to win. The company has gone to great lengths to foster an inviting and liberating environment, encouraging staff to find their own pathways and styles to succeed. The company has enormous self belief, and in turn the employees all respect one another – more... of insiders with skills and knowledge mutually needed to succeed. A manager may not be of higher skill than elsewhere, but in this framework, there is enough precedence and culture supporting a healthy team and individual development not bound by a manager. – less
Sales Development Representative (Former Employee), Research Triangle Park, NC – September 4, 2013
As an Inside Sales Representative in the NetApp's Sales function, you are responsible for supporting sales success by ensuring customers have the products, services, education and support to meet their technology and business needs. You will utilize your customer service and selling skills by building strong relationships with customers over the phone, – more... selling solutions, and keeping them apprised of new product and service introductions.
Essential Functions: The essential responsibilities of the Sales Representatives are to work directly over the telephone with customers to capture sales. First point of contact within the sales organization for existing customers when they call NetApp with product questions.
Find opportunities to expand within existing accounts through proactive outbound calling.
When speaking with customers, identify the need for, and provide a quote to the customer for:
Identify proper entitlements, uplifts and technical education needs.
Work with field sales on complex orders. Prepare weekly activity and forecast reports.
Strong verbal and written communications skills. Organized and able to follow department processes and work flow. Ability to work collaboratively with employees within department and across functions.
Aptitude for understanding how technology products and solutions solve business problems.
Ability to convey information clearly and analysis as needed to help customer make buying decisions.
Responsibility and Interaction: Responsibility: This individual will apply attained experiences and knowledge in solving routine problems using established policies and standard practices.
Interaction: This individual effectively works with internal personnel. Regular and detailed direction is provided to them by their manager on regular work; as well as on-going review of activities and priorities. – less
A technically challenging and energetic environment.
TECHNICAL SUPPORT ENGINEER and QUALITY TEAM (Current Employee), Orem, UT – August 6, 2013
Pros: free lunches once a month
A typical day includes reviewing aged cases for fellow engineers and working my own backlog of technical cases. While working cases, I research solutions and documentation for clients and relaying this information via phone and email.
Technical Writer (Former Employee), Sunnyvale, CA – July 6, 2013
Pros: lots of food nearby and entertainment in the lobbies
Cons: my contract ended!
Even as a contract worker with NetApp the people within different departments I worked with all worked professionally and made me feel like a genuine employee. I got a chance to work within three different departments within a six month contract and not only got to see the technical aspects to the company but the practical sides of the company as well. – more... From working with marketing and seeing the future products and services the company was working on, to Engineering and seeing the infrastructure of different sides of the company at work, I got a sense of just how big and challenging the work at the company really was. My boss and one coworker were both great and gave me all sorts of advice and help to break the ice with the SMEs they had already been working with, but also helped guide me through what their expectations of documentation and tasks I needed to complete for them. I loved the cafeterias on campus within each of the buildings as they offered all sorts of cuisines, and often more just down the campus in a different building. Honestly the hardest part was leaving the job as it was my first big exposure to the high paced and fun atmosphere of the IT/ technical field. – less
Order Management (Current Employee), Oregon – May 24, 2013
Day to day contact with multiple departments within NetApp as well the Contract Manufacturer. I learned to be persistent and be a team player when working with multiple departments company wide, especially when located in different states and Geos. Learned to step and help when needed if others needed information they were not privileged to when it – more... comes to "tribal knowledge". Most enjoyable part of the job was the flexibility and the freedom of managers relying on you to do the your job. – less