Mail Clerk, Customer Service (Former Employee) – Oakville, ON – 13 April 2016
A typical day would involve lots of mailing, filing and answering client requests by e-mail, phone in person. Our management team was great. we had discounts on pet food and stuff. The hardest part of the job was all the walking. It was a huge place. The most enjoyable part was working with the people and pets.
Maintenance Planner (Former Employee) – Hamilton, ON – 25 February 2016
very productive, work day work order management , scheduling, and planning management , very good communication multiple departments all not on the same level of understanding or development of process compensation package , retirement savings
Head of Continuous Improvement (Former Employee) – Mississauga, ON – 12 January 2016
8 to 4 pm type work day generally speaking. it is a business casual environment. for the most part the work environment is positive. Management team positive and goal oriented. biggest challenge was convincing management that lean six sigma was the next cultural change effort needed to allow for competitive advantage. Most enjoyable was the people who work there. Everybody was friendly...
Safety oriented, clean workplace. Bonus based on goals set at the beginning of the year. Continuous improvement is our mindset. We all work as a team.
Production Data Control & Backup Prod. Supervisor (Current Employee) – Caledonia, ON – 10 December 2015
Everyone works as a team, helping each other working efficiently and safely. It is unfortunate that the facility will become a distribution center on January 29, 2016, but that is part of change. We have daily morning meetings to review the challenges of the day before then have an end of shift meeting with key operators to discuss efficiency's of the day and the improvements needed. I can't say enough about the interaction of hourly and salary personnel working together to fulfill a common goal to correct any bottlenecks in the production chain. I think the hardest part of the position is engaging people who are not computer literate to understand SAP and really, they do very well and want to learn. Good morning to everyone you meet is not something that is said in passing, it comes from the heart and taking the time to listen to that one person that might have a personal problem, from home or at work means something to them and I listen and give support where I can.
Celebration of achievemtents or milestones is promoted almost monthly - such as a production record, 5 yrs. of no lost time to mention a couple.
National Order-to-Cash Manager (Former Employee) – Mississauga, ON – 19 November 2013
Manager of End 2 End process / Leader of Order to Cash Department Coached and managed 2 supervisors (Order Revenue Management Supervisor and Accounts Receivable / Deduction Management Supervisor) and 14 indirect subject matter experts. Implemented complete order life cycle one face to the customer Responsible for customer service, order revenue management, accounts receivable, deduction management (Debit notes), and credit approval for national accounts and specialty pet channels such as Wal-Mart, Loblaw, Sobeys, Target, New Metro, Canadian Tire, PetSmart, Petvalu, Ren’s Feed Balanced and scheduled outbound logistics capacity during periods of increased demand. Reported capacity and sales volumes to Sr. management at the end of each month. Coordinated with cross-functional departments the on-boarding of new customers, service level agreements and customer / business initiatives (project management) Responsible for developing and maintaining annual budgets and developing annual department plan and metrics (key performance indicators - KPI). Partnered with departments such as globe organization leads (LGO), Nestle in the market, Sr. management, sales, customer service, accounts receivable, deduction management, supply chain / logistics, product supply, master data and information technology (IT) we successfully implemented the many important initiatives by streamlining process and root cause analysis
Purchase Planning Coordinator (Current Employee) – Mississauga, ON – 26 October 2013
- Employees are friendly - It is a pet friendly company - if you have pets, you can bring them to work - They have summer hours in place - quite laid back but well organized - Top level management is very involved and the level of communication is open