Manager of End 2 End process / Leader of Order to Cash Department
Coached and managed 2 supervisors (Order Revenue Management Supervisor and Accounts Receivable / Deduction Management Supervisor) and 14 indirect subject matter experts.
Implemented complete order life cycle one face to the customer
Responsible for customer service, order revenue management, accounts receivable, deduction management (Debit notes), and credit approval for national accounts and specialty pet channels such as Wal-Mart, Loblaw, Sobeys, Target, New Metro, Canadian Tire, PetSmart, Petvalu, Ren’s Feed
Balanced and scheduled outbound logistics capacity during periods of increased demand.
Reported capacity and sales volumes to Sr. management at the end of each month.
Coordinated with cross-functional departments the on-boarding of new customers, service level agreements and customer / business initiatives (project management)
Responsible for developing and maintaining annual budgets and developing annual department plan and metrics (key performance indicators - KPI).
Partnered with departments such as globe organization leads (LGO), Nestle in the market, Sr. management, sales, customer service, accounts receivable, deduction management, supply chain / logistics, product supply, master data and information technology (IT) we successfully implemented the many important initiatives by streamlining process and root cause analysis