Neptune Technology Group Inc. is a pioneer in the development of Automatic Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies with over nine million radio frequency meter reading devices installed in the United States in approximately 2,500 different water utilities. Additionally, we manufacture a full line of industry-leading NSF/ANSI compliant lead free metering products to water utilities throughout North America. In business since 1892 Neptune provides utility management systems, service, and support to help our utility customers manage their resources more efficiently and more effectively serve their customers. If you’re looking for a career with an innovative company using the latest technology and learning from the best minds in the business, join Neptune and TAKE CONTROL of your future.
Technical Support Specialist
Position Summary: Neptune Technology Group is seeking a Technical Support Specialist to help qualify, troubleshoot and maintain its mobile (handheld PDA’s on Window Mobile 6.X), smart phones, and field service application solution. Successful candidates will be responsible for maintaining, troubleshooting, support enhancing and implementing Neptune’s mobile field service tools and providing tier1 support for end user’s workstations and peripherals.
Responsibilities will include activities such as:
End user support responsibilities including:
Respond timely to users’ help desk tickets (tier1) for hardware/software/network support incidents for both local and remote users
Deploy Windows workstations to end users using WDS and in accordance to policies
Support various software, computer peripheral and handheld devices, escalate issues to vendors/consultants to resolve hardware/software issues
Providing day to day support for Field Services employees, investigating and troubleshooting technical issues
Collaborate with end-users to troubleshoot external application issues
Train users on the use and features of the various software, hardware, OSs, computers/laptops and hand-held platforms
Mobile solution maintenance responsibilities including:
Participating in the qualification of new functionality
Assisting with the in UAT/QA testing processes and supporting the implementation of new versions
Developing technical and functional documentation
Configuring and commission hardware devices with the mobile field service application and OS
Identify and report system stability/security risks and incident patterns for the mobile solution to manager
Provide training on the mobile field service products
Requirements:
Bachelor degree or diploma in computer science or related field with top academic results and demonstrated leadership skills
Recent graduates (Entry Level, less than 1 year to 3 years of professional experience)
Technical support background in computer hardware and software
Effectively communicate both oral and written
Highly motivated, passionate about technology and eagerness to learn
Ability to service internal and external users in a kind and courteous manor
Capacity to work productively in a constantly changing environment with tight deadlines
Willingness to work periodically after regular business hours to respond to emergencies or projects
Assets:
Strong problem solving and analytical skills, with attention to detail
Creative when formulating or presenting ideas and solutions
Excellent interpersonal skills and capacity to work efficiently in teams, with project management experience, training or education an asset
