Technical Support Specialist
Neptune Technology Group - Mississauga, ON

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Neptune Technology Group Inc. is a pioneer in the development of Automatic Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies with over nine million radio frequency meter reading devices installed in the United States in approximately 2,500 different water utilities. Additionally, we manufacture a full line of industry-leading NSF/ANSI compliant lead free metering products to water utilities throughout North America. In business since 1892 Neptune provides utility management systems, service, and support to help our utility customers manage their resources more efficiently and more effectively serve their customers. If you’re looking for a career with an innovative company using the latest technology and learning from the best minds in the business, join Neptune and TAKE CONTROL of your future.

Technical Support Specialist

Position Summary:
Neptune Technology Group is seeking a Technical Support Specialist to help qualify, troubleshoot and maintain its mobile (handheld PDA’s on Window Mobile 6.X), smart phones, and field service application solution. Successful candidates will be responsible for maintaining, troubleshooting, support enhancing and implementing Neptune’s mobile field service tools and providing tier1 support for end user’s workstations and peripherals. Responsibilities will include activities such as:

* End user support responsibilities including:
* Respond timely to users’ help desk tickets (tier1) for hardware/software/network support incidents for both local and remote users
* Deploy Windows workstations to end users using WDS and in accordance to policies
* Support various software, computer peripheral and handheld devices, escalate issues to vendors/consultants to resolve hardware/software issues
* Providing day to day support for Field Services employees, investigating and troubleshooting technical issues
* Collaborate with end-users to troubleshoot external application issues
* Train users on the use and features of the various software, hardware, OSs, computers/laptops and hand-held platforms
* Mobile solution maintenance responsibilities including:
* Participating in the qualification of new functionality
* Assisting with the in UAT/QA testing processes and supporting the implementation of new versions
* Developing technical and functional documentation
* Configuring and commission hardware devices with the mobile field service application and OS
* Identify and report system stability/security risks and incident patterns for the mobile solution to manager
* Provide training on the mobile field service products

Requirements:
* Bachelor degree or diploma in computer science or related field with top academic results and demonstrated leadership skills
* Recent graduates (Entry Level, less than 1 year to 3 years of professional experience)
* Technical support background in computer hardware and software
* Effectively communicate both oral and written
* Highly motivated, passionate about technology and eagerness to learn
* Ability to service internal and external users in a kind and courteous manor
* Capacity to work productively in a constantly changing environment with tight deadlines
* Willingness to work periodically after regular business hours to respond to emergencies or projects

Assets:
* Strong problem solving and analytical skills, with attention to detail
* Creative when formulating or presenting ideas and solutions
* Excellent interpersonal skills and capacity to work efficiently in teams, with project management experience, training or education an asset
* Industry certification - A+, Network +, MCIPT, MCTS, CCENT, CCNA, ITIL
* Familiarity with Blackberry devices and BES
* Previous experience supporting hand-held technology including both application and hardware

Benefits:
* Competitive salary and benefits package
* Three weeks of vacation
* Competitive retirement and deferred profit sharing plan

Please include "TSS" in the subject line when applying

Equal Opportunity Employer M/F/D/V


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