Loved the people. We were like family as we together 24-7
Pros: never boring, great people in the field and office
Cons: high turnover, could be stressful
Came in got overview. Found out where all the techs were and orgainized your calls in order of priority and location. And started taking calls. I took max 160 calls in a day. Average was 70.
Supervising was easier. Covered the dispatchers on breaks and did phone audits and received esculations from clients.