Pros: company-provided health insurance, 401(k), company-provided cell phone and laptop
Cons: expensive healthcare, poor communication from upper management to field, no/little opportunity for advancement, no job security due to frequent restructuring of workforce
This is a full-time job that requires servicing various retail and financial customers throughout an assigned territory. On average, there were 30 CEs managed by a territory manager, and service calls were dispatched by a call center. Within a territory, the CEs were organized into teams of three to seven technicians. Each team would service its geographically assigned area. People skills are definitely a requirement, as well as knowledge of computer hardware and software.
The most difficult part of the job, was not being informed of the customer requirements ahead of time before being presented with a task. It forced the CE to put on a face of confidence, while trying to figured out what was needed to get the job done. Many times, it would require a repeat trip, or two, to a customer site and unnecessary equipment down-time.
On the other hand, the most enjoyable and rewarding part of the job was building a good rapport with customers, and being a part of keeping their businesses up and running.