Billing/Certification Specialist (Current Employee), Cebu, Philippines – June 27, 2013
Pros: with free unlimited coffee
Cons: working on a night shift
I have developed my independence at work since I am working with less supervision. Reached my targets and was able to create some process improvements to make the tasks given fast and easy.No issues with co-workers since during working hours we focus on our own projects/tasks and have a little chitchat during our breaks only. The hardest part would – more... be the schedule since it's a night shift but the good thing is we receive night premium. – less
Help Desk Agent (Current Employee), Bentonville, AR – March 3, 2014
NCR was like family. They tried to take care of you and meet you halfway in certain areas. The stress level was very high due to the type of work..it was a call center after all..but we got through it together and most of the time we all had each other's backs. Will miss the people I worked for and with.
Senior Software Engineer (Current Employee), Hyderabad – February 27, 2014
Pros: learning, cooperative work culture
Good work life balance. The development process is clearly defined and very adaptable to new joiners. Good Bug life cycle managment Very cooperative team members and work culture. Challenging tasks with client interaction.
Constant turnover in both field and management positions, even in leadership roles.
Customer Engineer (Former Employee), Houston, TX – February 21, 2014
Pros: lots of ot
Cons: though having an hour for lunch rarely were we able to eat without being bothered by dispatch, constant turnover in the ranks. though teamwork was communicated everyone was out for themselves, no quality of life, training
High pressure due to lack of resources to adequately service customer base. Overtime was worked even if you didn't volunteer. Field management not engaged or had llittle or no expertise to direct reports in LOB. The constant or what seems like every other year of the change in direction (re-org's). Worked with some really talented technicians that were – more... either laid-off or quit. I really enjoy what little time off I had, ........ – less
Global Supply Chain Business Consultant (Former Employee), Peachtree City, GA – February 12, 2014
Used web based analysis tools along with Excel and Access. I learned a lot about data analysis and mining. I didn't have a great deal of interaction with management and that was the hardest part of the job. The most enjoyable part of the job was the flexibility to work virtually.
Peon (Current Employee), Peachtree City, GA – February 4, 2014
Pros: when i leave at 5 pm, i leave at 5 pm. pay is decent.
This company is an absolute nightmare. Service Parts is supposed to be their selling point . . . No budget, No Management. No Teamwork, finger pointing at its best. No root cause analysis, just bandaids and demerol to fix the issues. People laid off in US and jobs moved to Serbia because they can hire 2/3 Serbians to every one American. Goal to hire – more... additional 600 in Serbia by end of year. No tools in place to do your job, no accountability. Management makes decisions that affect customers then have amnesia the next quarter. Empty desks and cubicles everywhere. Every day people wondering if they will be next to be riffed. The future is always kept secret. Key positions not being filled when someone leaves. Place is a joke. But posting profits for Wall Street and account holders. Unobtainable measures set for employees so that bonuses won't be had by anyone but Nuti, who is extremely disliked by the people keeping the company afloat. Searching for something else desperately. Layoffs happen every quarter and other positions filled in other departments instead . . . People being walked out the door my first week with the company, last layoff was last week. No dedication to the employees. Can't afford bonuses and pay increases but sponsor of the NCR Level at the GA Dome. Company is about as good of a performer as the Falcons. – less
Quality Assurance Analyst (Former Employee), Duluth, GA – February 4, 2014
-Health insurance coverage is horrible. -Managers are clueless -Environment with no process/procedures -Horrible homegrown products -Unorganized - vision is blurred by constant changes -Search the internet and you will find NCR in a list of "worst places to work" - believe it! -I've had 5 jobs in my lifetime - and this is by far the worst.
Help Desk Manager Level (Former Employee), Bentonville, AR – January 28, 2014
Pros: nationwide and international opportunities
Cons: management is expected to work on their vacations unless it's taken out of the country
Full scale high call volume Reactive vendor support company. Services ownership from cradle to grave, upgrade projects, escalations, and vendor requested side jobs. HR attempts to manage the team managers within the call centers from offsite when there is an issue with one of their subordinates limiting the effectiveness of the manager and facility. – more... No management training offered prior to promotions within. Online classes are offered through NCR University, but no College Credit given. Low morale due to false promises and designated favorites "clicks" within some management and subordinates causing lack of trust and team effectiveness. Not all co-managers can be trusted as they should be when working together as a team. It doesn't take long to discover who can be trusted and who can't. The biggest challenge is when contracts are drawn up with their vendors, the people making the decisions and agreements have no idea what it's like to take a call, support a technician, trouble shoot with the end user, service a store. It seems that none of these are taken in account as to what the helpdesk is really capable of supporting. It's all about how much money can we make in a short period of time. This causes missed SLA's and penalties and the company ends up losing money because the wrong decisions were made when the contract was written which causes ALL teams to fail and too lowers morale. The most satisfaction is helping subordinates reach their goals and witnessing their promotions. – less
Customer Engineer II (Former Employee), Germantown, MD – January 25, 2014
Pros: nice tools provided, benefits
Cons: pay, hours, work life balance, poor mgmt
In my opinion, this company is terrible to work for. I worked for them for 23 months and absolutely hated every day. Even management said maybe NCR was not a good fit for me when I made a suggestion. Priorities to customers change daily. Some days they say run calls as quick as possible and just get calls closed, other days they say spend extra time – more... and repair properly to reduce revisit rate. Company vehicle is a requirement for my position and they charge $100/month to drive. You can NOT use vehicle for personal use at all. When you leave, they do not pay for earned vacation time. No work life balance. Some days they say no OT next they expect you to work 5 hrs OT. When you work in the field there is no free lunch. You are lucky if you get lunch at all even though they require you take one. I am so glad that I escaped – less