Pros: free lunch on fridays
Cons: better management
Terrible!! Terrible!!!! Management, Unorganized, and very Unprofessional, No actual training at all with the products just a powerpoint overload and you start taking calls your 4th or 5th day there,
You are tier 1,2, and 3 no one to escalate cases to when you are stuck.
When asking management for help you receive no answer but if you don't close the – more... case you are the one that takes the heat
No team meetings just strictly on calls all day so you never receive updates about new things changing with the system until someone calls about it and even you are unaware of these changes.
Very Very High call volume because management refuses to hire new talent and will cuss and fuss at the team for having too many calls in the queue.
The turnover rate is also very high so I wouldn't quit my job if I were you. Instead of investing time to properly train reps they will go through PRG (their temp provider) to hire new talent and fire the ones they have on the floor without giving any type of warning.
There are only 8-10 reps working a 24 hour call center. If someone calls out you receive messages at 6 am. asking you to come in on your days off. If you decline to come in then you may be fired because they want to run you like a machine. You no longer have consecutive days off so your days off may be Monday and Thursday or other random days. The compensation is also not great for the work you actually do.
No holidays No weekends you name the worst they have it.
What makes this so bad is that they try to make a good first impression when interviewing you but will not speak to you when getting on the floor. – less