Pros: Great environment, flexible working hours, great support team
Call is received from SCI where details regarding issue at Canada Post location are discussed and emailed.
Arriving on-site speak to manager/employees about issue called in, and call made to check in with support desk.
Machinery is diagnosed and as per instructions (depending on issue), procedure is followed to uninstall and solve issue with parts provided.
If issue not able to be directly solved, support desk will try aiding the situation, if can not be solved, the issue will be escalated to try better fixing problem.
When issue is resolved, call is made complete, time check out with support desk and service call is complete.