Collector & Customer Service/Sales Representative (Former Employee), Brantford, ON – July 6, 2014
Pros: get a long lunch, have incentives, friendly staff
Cons: long hours sitting at a desk, have to sign in and out for washroom breaks, have to hit monthly quotas
I find they work similar to other call centers. I have worked for a few. They hire both full-time and part-time employees. They have a decent wage, and if you are good you can make great commissions depending on the projects you're working on. The hardest part of the job would be playing the 'bad cop'. I find it a strategic balance to be stern and convey – more... urgency without being rude. I've seen other collectors who are rude, and there's no reason for it. You don't know the person's story. You don't want to make the job personal though. They try to create incentives to make the job more enjoyable and rewarding. – less
Customer Service (Former Employee), Nanaimo, BC – May 19, 2014
Pros: set schedule
Cons: i don't think there were any.
There was always over time. The co-workers were great, as were the management and I liked the work itself. The hardest part of the job was the people who called in completely frustrated and ready to yell; however the best part of the job was calming these people down and closing the conversation in a mutually satisfying agreement or understanding. I – more... enjoyed solving people's problems, and ensuring they were getting the best service for their money. This job made me realize that every single employee leaves a lasting impression to the customer, and even one bad call could jeopardize an entire companies reputation. I took pride in my work and I cared for every single one of the people I served no matter how difficult. I learned true empathy and I treated everyone how I'd want to be treated. – less
Account Receivable Agent (Current Employee), Montreal – May 13, 2014
Pros: meeting new people
Cons: dealing with rude people
Always have positive attitude,nice place to work.Every day you get to know people and learn to prioritize Manager,supervisor and co-worker very helpful and team spirit oriented.challenging in a way we have a target to hit
Inbound Call Rep/Supervisor (Former Employee), Delta, BC – January 28, 2014
Pros: free training
Cons: salary was poor, schedualing was not flexible
A typical day at work was Taking calls from clients about their cell phone services or products. I learned that I was glad we didn't have sprint or t-mobile in Canada. Management was not helpful or hardly ever available. Co-workers were always horse playing and doing little work. Hardest part of my job was doing more work because other employee's were – more... too busy slacking off. Nothing much was enjoyable about my job at NCO – less
Customer Service Representative (Former Employee), Sarnia, ON – November 6, 2013
In this company I worked for a few contractors, as it is a debt collection/bill payment industry, I was not very fond of the scripted work and the limitations we had as Canadian Service Reps as most of the businesses we contracted for were in America
Technical Support Representative Level 1 (Former Employee), Quezon City, P00 – February 7, 2013
Cons: graveyard shifts
Usual day at work is all calls. We wait for a customer to call and deal with their problems with their internet connection, we also assist customers on their billing issues and answer every problem that they will encounter in their accounts.
I learned patience, empathy, commitment and dedication to work. This has been a tough job, dealing with their – more... problems, making customers happy after the call and being able to solve their problems.
Hardest part will be dealing with angry customers. Its hard to say anything to make them calm down.
Most enjoyable part are my co-workers, they are fun and very helpful to each other. – less
i enjoyed the people i worked with and it was secure but the actual work was just not for me.
Customer services operator (Former Employee), Brantford, ON – January 23, 2013
Pros: good managment
Cons: being in a desk all day
Working at NCO had alot of benifits to it and i did work with great people and my management was great, working on the phones i learned great people skills and how to deal with bad situations and to stay calm. I do enjoy working with people but being there working in a cubical was not for me so i am seeking for a job with more human interaction with – more... people. – less
Collector and customer service (Former Employee), Montréal, QC – September 7, 2012
Pros: all benfitis medical and social
Cons: full time
◦Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts. ◦Provide thorough, efficient, and accurate account updates on computer files for each call made or received. ◦Demonstrate effective skip tracing techniques by locating debtor contact information. ◦Counsel delinquent account debtors – more... to assist in finding funds to meet debt obligations. ◦Knowledge, understanding, and compliance with all applicable Federal, Provincial, and Territorial laws and regulations that regulate the collection industry. ◦Knowledge, understanding, and compliance with NCO policies and procedures – less
Fraud agent ,custmer service (Current Employee), Montréal, QC – August 31, 2012
-My work is 10 hours working for 4 days a week an(40 hours per week)
-I learned how to deal with customer I don't see him and in the same time I have to solve his problem and taught me the ways the fraud person used to success I know now how can protect the Customer 's credit card it is very good experience for me .
-they always solve any problem – more... and giving a chance to every one to improve himself by advices by setting side by side and old people giving them chance to teach the new people.
-My co-workerswe work together and help each other .
-the hardest part of the job when I find a old person has credit card and some one like his daughter or his son stole it .
-the most enjoyable part of the job when I solve the problem for any credit card or when I catch the fraud person and stop his stealing – less
Bilingual Customer Service (Former Employee), Surrey, BC – April 9, 2012
Cons: we have to wait for clients calls.
•Verified client’s identification and identified clients’ needs •Directed clients calls to appropriate departments •Updated client database ensuring accuracy of client data. •Provided technical support to customers through telephone and e-mail •Gathered Clients’ troubleshooting and guide them in the process of their needs