Customer Service Representative (Former Employee), Sarnia, ON – November 6, 2013
In this company I worked for a few contractors, as it is a debt collection/bill payment industry, I was not very fond of the scripted work and the limitations we had as Canadian Service Reps as most of the businesses we contracted for were in America
Technical Support Representative Level 1 (Former Employee), Quezon City, P00 – February 7, 2013
Cons: graveyard shifts
Usual day at work is all calls. We wait for a customer to call and deal with their problems with their internet connection, we also assist customers on their billing issues and answer every problem that they will encounter in their accounts.
I learned patience, empathy, commitment and dedication to work. This has been a tough job, dealing with their – more... problems, making customers happy after the call and being able to solve their problems.
Hardest part will be dealing with angry customers. Its hard to say anything to make them calm down.
Most enjoyable part are my co-workers, they are fun and very helpful to each other. – less
i enjoyed the people i worked with and it was secure but the actual work was just not for me.
Customer services operator (Former Employee), Brantford, ON – January 23, 2013
Pros: good managment
Cons: being in a desk all day
Working at NCO had alot of benifits to it and i did work with great people and my management was great, working on the phones i learned great people skills and how to deal with bad situations and to stay calm. I do enjoy working with people but being there working in a cubical was not for me so i am seeking for a job with more human interaction with – more... people. – less
Collector and customer service (Former Employee), Montréal, QC – September 7, 2012
Pros: all benfitis medical and social
Cons: full time
◦Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts. ◦Provide thorough, efficient, and accurate account updates on computer files for each call made or received. ◦Demonstrate effective skip tracing techniques by locating debtor contact information. ◦Counsel delinquent account debtors – more... to assist in finding funds to meet debt obligations. ◦Knowledge, understanding, and compliance with all applicable Federal, Provincial, and Territorial laws and regulations that regulate the collection industry. ◦Knowledge, understanding, and compliance with NCO policies and procedures – less
Fraud agent ,custmer service (Current Employee), Montréal, QC – August 31, 2012
-My work is 10 hours working for 4 days a week an(40 hours per week)
-I learned how to deal with customer I don't see him and in the same time I have to solve his problem and taught me the ways the fraud person used to success I know now how can protect the Customer 's credit card it is very good experience for me .
-they always solve any problem – more... and giving a chance to every one to improve himself by advices by setting side by side and old people giving them chance to teach the new people.
-My co-workerswe work together and help each other .
-the hardest part of the job when I find a old person has credit card and some one like his daughter or his son stole it .
-the most enjoyable part of the job when I solve the problem for any credit card or when I catch the fraud person and stop his stealing – less
Bilingual Customer Service (Former Employee), Surrey, BC – April 9, 2012
Cons: we have to wait for clients calls.
•Verified client’s identification and identified clients’ needs •Directed clients calls to appropriate departments •Updated client database ensuring accuracy of client data. •Provided technical support to customers through telephone and e-mail •Gathered Clients’ troubleshooting and guide them in the process of their needs
I mainly deal with fraud detection on credit cards,Identifying and Verifying Customers transactions ontheir credit cards. Detecting new places where potential frayd can occur. Management is fairly new so they are rying to accomodate to workers requirement and helping people to grow. The most difficult part is convince card members to continue usig their – more... cards when they have concerns with any issues. The work culture,the free coupons for food,celebrations during every festival the team bonding makes it fun to go to work everyday. – less
Customer Service Representative (Former Employee), Humble, TX – November 5, 2013
Cons: flexible schedules
Overall good job in case you need to pay bills. Not a very friendly or family environment that i was looking forward to. The supervisors were not easy to talk to. Everything as far as rules & regulations changed daily so their wasn't no true structure.