working in a musical environment will be fantastic.
SOCAN-Licensing Agent & Customer Service (Current Employee) – Montréal, QC – 12 January 2017
The job tasks, I am doing currently is very amazing and challenging. I learned and am learning everyday through each inbound and outbound calls, dealing with different customers and answering according to their requests. My colleagues are amazing and very helpful. The difficult part of my jobs is when customers are rude and you have to answer accurately to calm them. At the end of the day, I am very happy to hear thank you and that I am nice person.
Call Center Agents (Former Employee) – Toronto, ON – 14 March 2014
I had to deal woth angry customers alot but it was enjoyment to be able to help. I learned how to take payments and do payment arrangements over the phone. Management was great and co workers were very friendly. The hardest poart of the job was to calm the customer enough to assist them. the enjoyable oart tof the job was helping the cuastomer resolve the issues.
The hardest part of this job was when you have to be well behaved with the customers who are yelli and cursing at you over the phone. You have to be pateince with them. And the fun part was when you helped out someone with their debt and you get a commission for that.
Customer Service (Former Employee) – Toronto, ON – 1 March 2014
• Worked with customers to answer questions regarding credit applications and credit ratings • Provided credit decisions on new accounts and initiated disconnect process on delinquent accounts as necessary • Resolved payment and credit concerns by effectively negotiating timely payment arrangements
NCO Financial was an enjoyable first experience working in a call center. I made new friends easily and help was usually available when asked. I enjoyed the fraud department much more than collections. With the client being American, it was much easier working in English. NCO gave me a great opportunity for call center experience, but I would like to work in a different environment.
I have enjoyed working at NCO Financial Inc. I have gained a lot of important working skills from my last 9 years of employment. I have had a lot of promotions where I was a supervisor and the youngest manager of all of NCO Financial Inc (Montreal Branch), thus my review might be a little bias. I must admit the work is very demanding sometimes and can even take a huge toll in your body. However the environment of friendly supervisors/managers and employees is well worth the effort.
Productive, fast paced, service oriented work environment
Division Manager (Current Employee) – Toronto, ON – 5 February 2014
Listening to agent-customer interactions to assure quality Patience and perseverance Helpful and friendly Like a family When a customer asks for what is not possible To help resolve even the toughest of situations
Inbound Call Rep/Supervisor (Former Employee) – Delta, BC – 28 January 2014
A typical day at work was Taking calls from clients about their cell phone services or products. I learned that I was glad we didn't have sprint or t-mobile in Canada. Management was not helpful or hardly ever available. Co-workers were always horse playing and doing little work. Hardest part of my job was doing more work because other employee's were too busy slacking off. Nothing much was enjoyable about my job at NCO
Collector (Current Employee) – Montréal, QC – 22 January 2014
have learned time management and how to overcome daily challenges as a team leader .Worked on various systems and explore new techs. Enjoyed team work atmosphere and found large number of friends during my job at NCO. Learned and become expert in communication and de escalation . As a mentor/supervisor ,I loved being a positive influence on others..The most enjoyable part of the job is hitting the required goal . Its a feeling of accomplishment I have everyday. I do not find any thing hard right now after working here for 6+ years.
discounted summer trips arranged by social committee
Customer Service Representative (Former Employee) – Sarnia, ON – 6 November 2013
In this company I worked for a few contractors, as it is a debt collection/bill payment industry, I was not very fond of the scripted work and the limitations we had as Canadian Service Reps as most of the businesses we contracted for were in America