NCO Financial was an enjoyable first experience working in a call center. I made new friends easily and help was usually available when asked. I enjoyed the fraud department much more than collections. With the client being American, it was much easier working in English. NCO gave me a great opportunity for call center experience, but I would like to work in a different environment.
I have enjoyed working at NCO Financial Inc. I have gained a lot of important working skills from my last 9 years of employment. I have had a lot of promotions where I was a supervisor and the youngest manager of all of NCO Financial Inc (Montreal Branch), thus my review might be a little bias. I must admit the work is very demanding sometimes and can even take a huge toll in your body. However the environment of friendly supervisors/managers and employees is well worth the effort.
Productive, fast paced, service oriented work environment
Division Manager (Current Employee) – Toronto, ON – 5 February 2014
Listening to agent-customer interactions to assure quality Patience and perseverance Helpful and friendly Like a family When a customer asks for what is not possible To help resolve even the toughest of situations
Inbound Call Rep/Supervisor (Former Employee) – Delta, BC – 28 January 2014
A typical day at work was Taking calls from clients about their cell phone services or products. I learned that I was glad we didn't have sprint or t-mobile in Canada. Management was not helpful or hardly ever available. Co-workers were always horse playing and doing little work. Hardest part of my job was doing more work because other employee's were too busy slacking off. Nothing much was enjoyable about my job at NCO
Collector (Current Employee) – Montréal, QC – 22 January 2014
have learned time management and how to overcome daily challenges as a team leader .Worked on various systems and explore new techs. Enjoyed team work atmosphere and found large number of friends during my job at NCO. Learned and become expert in communication and de escalation . As a mentor/supervisor ,I loved being a positive influence on others..The most enjoyable part of the job is hitting the required goal . Its a feeling of accomplishment I have everyday. I do not find any thing hard right now after working here for 6+ years.
discounted summer trips arranged by social committee
Customer Service Representative (Former Employee) – Sarnia, ON – 6 November 2013
In this company I worked for a few contractors, as it is a debt collection/bill payment industry, I was not very fond of the scripted work and the limitations we had as Canadian Service Reps as most of the businesses we contracted for were in America
My recent endeavor with NCO is a rewarding asset added to my professional portfolio. This job enriched me with the understanding of customers in a more diversified manner taking into consideration the consumer interaction, corporate culture an business practices in north America.
Working environment is excellent taking into consideration the Colleagues and Supervisors.