Microsoft Support Agent (Former Employee), Surrey, BC – July 7, 2014
Pros: easy work, good co-workers and management.
Cons: even though it was repetive work, we all managed to make it interesting.
I had to review French ads at first. After this section was transfered to another location I was assigned to review ads in English. Training was good, and trainers too. Great team where people got along well. People from different cultures, languages and religion: I learned a lot from all these people.
Customer Service Representative (Former Employee), Greensboro, NC – August 28, 2013
Pros: helping people
Cons: no benefits
Answer phone and access customers. Some were rude and some were very nice. The hardest part about this position was the rude customers and you would have to try to calm them down before you could get anything out of them. I worked on a team and we all got along. The hardest part of this position was dealing with the rude people. I'm just going to be – more... honest the enjoyable part of this job was the paycheck. – less
COLLECTION REP (Former Employee), MATTESON IL – August 26, 2013
Pros: great hours
Cons: bad management misleading bonus stucture
i worked there under the ill toll way contract and it was very unprofessional the managers tara and lisa are. lisa coached me to say things about TARA TO UPPER MANAGEMENT AND TARA PHIFFNER PLAYS FAVORITES AMONG HER CO WORKERS JACKIE MENDEZ THEY LIE ABOUT GETTING BONUSES EVERY MONTH THEY RAISE THE GOAL SO YOU CANNOT GET A BONUS THEY ARE MIS REPRESENTING – more... THERE BONUS STRUCTURE COMPLETE GARBAGE DON'T WORK FOR THEM ! – less
Customer Service (Current Employee), North Charleston, SC – July 17, 2013
Pros: dress down on fridays, extra money on paychecks for good cal scores
Cons: benefits, advancements
A typical day at work is interacting with the different personalites of the customers and fellow employees assisting the customers with billing ans colections. What i have learned in this postion is how to negotiate to make the best decision for the customer, the company my team and myself. the management is pretty fair they do their est to make sure – more... the environment is sufficient for all of the employees. My co-workers are team players evyone pulls their own weight to maintain a good outcome for the team. the hardest part of the job is being introduced to the new systems, that change frequently. The most enjoyable part of the job is interacting with the customers making sure they are satisfied and comfortable with my services. It excites me to know that just a simple phone call can brighten uo someones day. – less
Customer Service Representative (Former Employee), Greensboro, NC – July 1, 2013
Pros: co-workers, friendly environment
Cons: irate customers
A typical day at work assisting customers with locating there UPS packages. I learned how to empathize with customers. Management is friendly and my co-workers are very helpful and social. The hardest part of the job is assisting irate customers. The enjoyable part of the job is socializing and working with great people.
Customer Service/Technical Support Representative (Former Employee), Rockford, IL – June 30, 2013
This is a large company and I met a lot of good people here. Taking customer service and technical support calls for a leading wireless provider taught me many skills that I can use in daily life and in other jobs.
Senior Advisor (Current Employee), Mendota Heights, MN – June 13, 2013
Pros: friendly, relatable environment
Cons: often times get a call that is very stressful and not many ways to vent
Although a business center, it is very relaxed. A general dress code is all that is required, nothing with any holes, no see through or stretch clothing, all shirts must have sleeves, no mini skirts, and nothing with an profanity or offensive language. Managers are more like fellow workers and in very few ways show their authority, the closest thing – more... to an authority intervention would be a team manager coming to your desk while you are on a call that has lasted for an hour or when you are taking 5-10 minutes after a call to document a case to make sure that you have not accidentally left the your system in after call work instead of being in available – less
Customer Service (Former Employee), Houston, TX – June 5, 2013
Pros: lunch cater
a typical day at work is being under timed. i learn nothing from this job, the management sucks.my co workers would agree with me on everything im reviewing here.the hardest part of the job is going there and the most enjoyable part of the job is going home at the end of the day.
Customer Service Representative (Former Employee), Rancho Cordova, CA – May 31, 2013
This is a bad place to work supervisors are immature and sensitive, lead worker for department is scared to talk to customers no help at all. Co-workers are crude and loud no room for advancement. Supervisors play favoritiscm and barely know the job themselves.
Customer Service Representative (Former Employee), Humble, TX – May 29, 2013
Pros: vendor fair allowed us to experience new technology before it was launched in stores, sometimes free lunch
Cons: our team moved about and we constantly changed managers
Each day at work was unique in its own way. I did not enjoy it when all of the managers were in a meeting and there was no one left to supervise the floor or take manager calls if needed. I did learn a lot more about computers, networking, software/hardware issues, and what devices are needed for certain electronic equipment in the home and car. The – more... hardest part of the job was when a customer would get upset when we would tell them that an in store employee or geek squad agent can not assist them with setting up or installing physical equipment in their home, such as printers, because we can not guarantee it will work when the get home. This is something that required an in home visit. About 60% of the customers did not understand that no matter how I explained it. – less
Customer Service Representative/Telemarketing (Former Employee), Mendota Heights, MN – May 20, 2013
A typical day at work included taking customer calls/chats and resolving customer issues. I learned a lot of computer skills and critical thinking skills. Also I learned the importance of empathy. Management for the most part is easy going and friendly.