Good job for bilingual newcomers
Collecteur (Former Employee) – Montréal, QC – March 24, 2014
Typically we had to speak with 13 customers every hour. Outgoing calls went uninterrupted. Usually I had no time to catch my breath. Occasionally I had to deal with irate customers. After 8 hours of this job I was rarely able to work extra hours.
I learned how to deal with human anger and that people are the same wherever you go.
Management tried to be accessible and if there was an issue, they were always there to offer you an advice and / or coaching. Great guys! They are professionals. They tried not to top customer-generated stress with unrealistic expectations.
My co-workers were great! The problem was that I barely knew most of them, since we tried not to speak during our breaks. Those I knew (from training and breaks) are great! But the issue is that you are always one on one with you customer and you have no time to speak with anybody else.
The hardest par of the job is that your throat and your butt is paining and there is no way to escape it since you are «wired» to you working place. Irate customers add to the hardships of workers.
I enjoyed the most the sense of fulfilment when I could deal a tough case of a nice customer or to calm down somebody who tried to play tough with me.
good health care benefits