Very productive and rewarding. Great management and work ethic. Fun and friendly environment to work at.
Pros: friendly environment, supersivors recognized and awarded your hard work
Cons: long hours sitting on a chair calling debtors.
Job started at 7 am. I usually got there 30 min earlier and got a cup of coffee and hab breakfast in the Collection Department kitchen.
I started calling debtors at 7am using a computer database which automatically filtered debtors in the US by location, to make sure we didn't call before the allowed time fame (following FDCPA).
On a regular day I would get mostly hang-ups, but had to make at least 25 contacts with a debtor, and had to reach a monthly goal of collections.
I learned patience with debtors, since I was not allowed to say anything offensive to them even if I was offended, and learned the federal guidelines collectors have to follow.
The hardest part of the job was reaching a negotation with the debtor, and finding the most persuasive argument in order for them to pay their debt.
The most enjoyable part was when I helped a debtor by providing them options,and when they opened themselves to me (which happened every one in a while). Helping others is what I liked the most, definitely.
Management was really good. My co-workers and supervisors were all very friendly, and cooperative. The general environment was competitive but friendly, which is a rare combination.