NCO Group Employee Reviews

Found 192 reviews matching the search
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Not nice work place
Financial Adviser (Former Employee) –  Toronto, ON27 March 2015
Don't recommend, bad management style, unrealistic quotes. Work Canadian public holidays and off on american holidays.
Pros
Nothing
Cons
too many
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It was a good job until it closed
Debt Collector (Former Employee) –  Belleville, ON12 March 2015
Worked here for a few years, good work life balance, closed and was laid off. Met some great people and learned a lot. It was fast paced and always busy, made the day go by quickly.
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environnement agreable
Service à la clientèle - NCO Bell Canada (Current Employee) –  Montréal, QC9 March 2015
respect
loyauté
communication
fiabilité
esprit de groupe
bon service après vente
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Fun people to work with
CUSTOMER SERVICE REPRESENTATIVE/QUALITY COACH (Former Employee) –  Surrey, BC27 February 2015
NCO was a great starting point to learn how to be an efficient customer service representative. There are lots of different people to work with and culture is great.
Pros
Fun place to work!
Cons
Customers can be rude.
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Great place to work!
CSR (Current Employee) –  Brantford10 February 2015
Great benefits package, with room for advancement and a good solid management team! Typical day at work includes assiting customer with the order inuires, updating there method of payments, arranging for refund and schedule deliveris. Co-workers are pleasant and always helpful. Enjoy my job very much
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The company isnt around anymore
Activations and consumer credit representative (Former Employee) –  Nanaimo, BC8 January 2015
It was a great work place and i loved working there. They went out of business a number of years ago and now Nordia is in its place.
Pros
Fun enviroment
Cons
They are not around anymore
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No comment
Fraud risk Analyst (Former Employee) –  Montréal, QC6 January 2015
healthcare is not affordable, pay does not compare to the job function, breaks are too short for those that work 4 x 10's, you are wrote up for everything, you have to resolve your own computer issues, if not signed in on time and you are having computer issues then you get an infraction, no one listens to each other from management on down, 10 minutes per week of personal time off the phones for bathroom breaks
Pros
nlimited overtime
Cons
the pay was very low
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The people make the job
Sales Representative - Sprint project (Former Employee) –  Sarnia, ON18 December 2014
working for a call center can be both mentally and physically draining. The friends i have made over the years at various call centers were the ones who made work enjoyable on a daily basis
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Something needs to be done
Walmart rewards mastercard agent (Former Employee) –  Montreal13 December 2014
They permits this big companies to take call centre's to cheap Labour countries there by making the worker from here to be treated like slaves.Very ungrateful management.they will Never appreciate u! U may die trying to meet perfection for them but u are costly for them the poor Philippinos are cheaper Labour!
Pros
U can pay ure rents and bills
Cons
high blood pressure for nothing
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What a dishonest and ungrateful management
NCO&APAC MONTREAL CATASTROPHY (Former Employee) –  Montreal11 December 2014
No fix hours.worked for walmart rewards mastercard campaign. Confused management who don't keep their promises.most supervisors don't understand the concepts and give out wrong Info to the agents.low salary and no benefits as promised in the end.Never appreciate agents.make u feel worthless. Manager knows nothing of what is expected and believes by firing agents then he is efficient. No fixed working schedules.most of the chairs at the job are broken.poor headsets.infact shame to nco who keeps exploiting it's workers . biggest part of the campaign is ran from the Philippines because of cheap slave Labour. No innovation no possibility of growth .bilingual agents too 11$per hour! Staff earn money agents earn crumbs!!Exploitation! !!!
Pros
multi cultural workplace
Cons
Work for crumbs and under much stress!
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Professional and busy work place
Debt collector (Former Employee) –  Toronto5 December 2014
- shift working hours
- many bank system learning
- mostly co-workers are helpful.
- The Hardest part of the job is the stress of work.
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Collecting Agent
Highly personable Customer Service (Former Employee) –  Montréal, QC2 December 2014
Great customer serviced
collecting agent for credit cards
deal with frustrated clients
solves financial problems
task to accomplish
goals to hit
Pros
solve clients financial problems.
Cons
deal with frustrated clients
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Typical day
General Manager/Service Delivery Manager (Former Employee) –  Saint John, NB14 November 2014
Fun fast paced environment, enjoyed working their with fair compensation
Pros
fun environment
Cons
londer hours
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I absolutely enjoy reaching out to people with new products and ideas.
Customer Financial Service (Current Employee) –  Toronto, ON14 November 2014
Work in a fast-paced call center to initiate outbound calls to potential and existing customers.
I work well as a part of a team, as well as on my own. It is important to be able to keep all the team members informed, as working together on many sales. It is an interesting environment, and I find it enjoyable and challenging.
I am always so concerned about everything being done right and on time that I can get stuck in that mentality, Unfortunately, that’s not always possible.
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Typical call cente job
customer service (Former Employee) –  Hamilton, ON12 November 2014
Pretty relaxed place to work and the benefits started right away which was very nice. I had a month of training and a lot of help to get through it.

Typical call centre type work, answering calls, checking account information, adding plans too account and yah, selling which honestly was pretty easy. Just mention one promotion and you're done, Great environment for young people as 75 percent of employees under 25,
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Productive Environment
Customer Service Outbound (Fraud Agent) (Former Employee) –  Montréal, QC18 October 2014
Hard working employees
Learn to assist customers and investigate fraudulence
Pros
Incentives
Cons
Strict Management
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very productive and friendly work place
collection agent (Former Employee) –  Belleville, ON16 October 2014
The best time period of my life was with NCO, everybody was ready to help each other, excellent management and very co-operative team
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Customer Service Representative
Customer Service Representative (Former Employee) –  Brantford, ON7 October 2014
An interesting but very stressful job. Set up phone accounts for inmates in the U.S. Dealt with different situations and good at defusing difficult situations.
Pros
Customer Service
Cons
Shift work
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A productive and organized workplace
Technical Service Representative (Former Employee) –  Surrey, BC6 October 2014
I worked with a variety of different people from different professional, and educational backgrounds. We learned how to effectively communicate with each other as well as our customers. I learned how to multi task efficiently and effectively. I also enhanced my teamwork skills and communication skills.
Pros
Interesting coworkers
Cons
Angry customers
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Fun to work at, but little to no advancement opportunity
Data Entry Clerk (Former Employee) –  Montréal, QC23 September 2014
Tons of fun to work with likeminded students, but burger flipping gets old fast. Not to mention, no matter how hard you work, you still can't advance, and you're not compensated in any way for excelling and going beyond expectations.

I trained half of the staff that was present when I changed jobs and was never promoted or given a raise.
Pros
Great discounts, Great mood
Cons
Little to no opportunity of advancement
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Overall rating

3.4
Based on 1,688 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
3.1
Culture
3.1

CEO Approval

73%
211 ratings
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