NCO Group Employer Reviews

Enjoyed working there for 20 of my 21 years.Loved the challange of my job. Great co-workers that are now life long friends.

A typical day at work would be answering phones from the begging of your shift to the end. Phones calls i would deal with daily ranged from troubleshooting, activation and the most important billing. I learned how to multi- task even quicker then i already know how. I also learned a better way of talking to customers and communicating. One thing i was – more... greatly dissapointed with was the management. I loved the co workers but the management was a huge problem. Often would tell us the wrong things, and did not feel as if they knew what they were doing. The most enjoyable part of the job was connecting with the customers. – less

Management is HORRIBLE here. The job itself is fun if you enjoy talking to new people and helping customers over the phone.

I learned many things working at NCO Group. One thing that I enjoyed was the possibility to advance from day one. The one thing that I did not like was there was very little accountability. There was also no structure of change. Things would change that you were not made aware of and you would be responsible for the wrong process with out notice.

Lacking pay to support a family. Under paid, you get denied medical appointments if you don't give a 14 day notice. You miss 3 days of work with medical note, and left there by ambulance you get a letter mailed to your home stating you abandoned your job. Community restrooms like in high school. They monitor all calls, and how long it took you to go – more... to the bathroom. – less

NCO was a good place to work. They had flexible schedules which was nice. They had advancement which is a great quality to have for a company.

a typical day at work was coming in and logging onto the telephones. I would help patients make arrangements on their past due hospital bills and if they wanted to settle, I would offer them settlements that must be done via check by phone or credit/debit cards. My co-workers were always willing to help if help was needed. They kept the job interesting. – more... The hardest part of the job was when it was getting to the end of the month and goal haven't been met, so then you have to get creative to get patients to pay. the most enjoyable part of the job was the celebrations if goal was met, birthday parties and outings that teams won who collected the most money. – less

I enjoyed working at NCO however I was disappointed to find out that they were closing down. My typical day was busy but I loved it that way.

set payment arrangements
handle high call volume
handle of 200 accounts a day
the hardest part of the job was working nights

the management is poor they dont do there jobs in a timely manner and exspect more but give less they have no level of respect for the workers unless your the head of a department the thing i love the most about my job is my fellow co-workers we work as a team and work together because the management is no help one thing i do love about the job itself – more... is they do give equal oppurtunity to people of all races gender and backgrounds – less

A typical day at work was busy. I was always on the dialer. I learned that working in that of field of work, that you must have good people skills, patience, time and devotion.The job was a challenge at times, depending on the people that I spoke with that day. The management was good for the most part of it. We worked together as a team and when there – more... were real issues that needed to be handled at the time, the management team were consistely on their jobs trying to ressolved matters. I worked with and around great co workres. We all got along, but there were disagreements every now and then, but we always handled situations in a respectful and adult manner. The hardest part of that job was trying to get consumers to pay off deliquent accounts. I mean anything from being degraded as a human, cursed at, yelled at, hung up on, I experienced it.The most enjoyable part of my job was putting in the work and the time to get consumers to pay. Of course we had to work for a goal and I wanted to reach my goal. Goals meant bonuses and more money and I wanted them to. My strategy was to collect the money. – less

NCO, which actually used to mean Nation Collection Organization but now doesn't because the company doesn't only do collections, is a big company that has different centers everywhere and their employees are expendable to them. The wages aren't really competitive. I was a Supervisor there. In two years of working with the company, and making supervisor, – more... my pay only increased from 9.00 to 9.70. Then the account that I worked on downsized so I was moved to another account, which I worked on for a month and a half until I recently they're in the process of firing me because I had a hospital bill that I couldn't pay and NCO took over the debt. I think it's good temporary work if you can't get a job anywhere else but no place to build a future. – less

I does not matter at this point because the site is closing. Overall, I learned a lot about professionalism and good communication; which are the basis for good customer service and people relations.

love dealing with the public and assisting customers with any all issues they may or are having.

NCO rewarded workers according to there sales quota which kept it a face paced and friendly,competitive enviornment.

Great place to work and advance however location closing in August.

I hated every second of the job. I wasn't paid well at all. Management thinks that they are dictators. Excessive hours are expected. Cliques everywhere. You aren't rewarded for working hard, only for sucking up. Best day of my life when I left.

i liked the job but they do not work around your school schedule nor do the take doctor excuses

NCO Group is a UPS call center who handles the tracking, shipping, and pick-up for UPS packages. Some inddividuals take on employment there out of pure desperation in finding a job in order to make ends meet. The upper management team is nothing to be proud of. They tend to micromanage you and are not too heavy about promoting associates within. The – more... turnover rate here is very high, as they do not respect or appreciate their employees and what they bring to the company. – less

The management staff were very unprofessional on at all levels. I watched this company implement a new project with minimun training and very little supervision was provided to the employees. Making it difficult to meet daily goals for production.