NCO Group Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Management was great
Customer Service Representative (Former Employee), Sarnia, ONMay 26, 2015
The type of job that it was didn't afford much advancement or pay increases but I was treated well while working here, the owners treated their employees with respect.
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flexible
Sales Supervisor (Former Employee), Sarnia, ONMay 1, 2015
Pros: incentives -free trips
loved working with different type of people
had to be flexible
constant changes to job
continuous learning of new systems
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Had a good experience
Call Center Representative (Former Employee), Toronto, ONApril 21, 2015
Working for NCO financial company was very good experience. I worked in very friendly envornment and best management ever had.
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good place to work
Collections Agent (Current Employee), Brantford, ONApril 12, 2015
• Inform clients of overdue accounts and amount currently owe.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Collect payments or make payment arrangements on past due accounts.
• Advise customers of next steps, fees, due dates, timelines, and other valid rogers information.
• Have the ability to relate to people from a variety of different backgrounds.
• Ensuring all contact information of the customer is up to date and correct.
• Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
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Not nice work place
Financial Adviser (Former Employee), Toronto, ONMarch 27, 2015
Pros: Nothing
Cons: too many
Don't recommend, bad management style, unrealistic quotes. Work Canadian public holidays and off on american holidays.
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It was a good job until it closed
Debt Collector (Former Employee), Belleville, ONMarch 12, 2015
Worked here for a few years, good work life balance, closed and was laid off. Met some great people and learned a lot. It was fast paced and always busy, made the day go by quickly.
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Fun people to work with
CUSTOMER SERVICE REPRESENTATIVE/QUALITY COACH (Former Employee), Surrey, BCFebruary 27, 2015
Pros: fun place to work!
Cons: customers can be rude.
NCO was a great starting point to learn how to be an efficient customer service representative. There are lots of different people to work with and culture is great.
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Great place to work!
CSR (Current Employee), BrantfordFebruary 10, 2015
Great benefits package, with room for advancement and a good solid management team! Typical day at work includes assiting customer with the order inuires, updating there method of payments, arranging for refund and schedule deliveris. Co-workers are pleasant and always helpful. Enjoy my job very much
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The company isnt around anymore
Activations and consumer credit representative (Former Employee), Nanaimo, BCJanuary 8, 2015
Pros: fun enviroment
Cons: they are not around anymore
It was a great work place and i loved working there. They went out of business a number of years ago and now Nordia is in its place.
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NO COMMENT
Fraud risk Analyst (Former Employee), Montréal, QCJanuary 6, 2015
Pros: nlimited overtime
Cons: the pay was very low
healthcare is not affordable, pay does not compare to the job function, breaks are too short for those that work 4 x 10's, you are wrote up for everything, you have to resolve your own computer issues, if not signed in on time and you are having computer issues then you get an infraction, no one listens to each other from management on down, 10 minutes per week of personal time off the phones for bathroom breaks
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The people make the job
Sales Representative - Sprint project (Former Employee), Sarnia, ONDecember 18, 2014
working for a call center can be both mentally and physically draining. The friends i have made over the years at various call centers were the ones who made work enjoyable on a daily basis
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Something needs to be done
Walmart rewards mastercard agent (Former Employee), MontrealDecember 13, 2014
Pros: u can pay ure rents and bills
Cons: high blood pressure for nothing
They permits this big companies to take call centre's to cheap Labour countries there by making the worker from here to be treated like slaves.Very ungrateful management.they will Never appreciate u! U may die trying to meet perfection for them but u are costly for them the poor Philippinos are cheaper Labour!
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What a dishonest and ungrateful management
NCO&APAC MONTREAL CATASTROPHY (Former Employee), MontrealDecember 11, 2014
Pros: multi cultural workplace
Cons: work for crumbs and under much stress!
No fix hours.worked for walmart rewards mastercard campaign. Confused management who don't keep their promises.most supervisors don't understand the concepts and give out wrong Info to the agents.low salary and no benefits as promised in the end.Never appreciate agents.make u feel worthless. Manager knows nothing of what is expected and believes by firing agents then he is efficient. No fixed working schedules.most of the chairs at the job are broken.poor headsets.infact shame to nco who keeps exploiting it's workers . biggest part of the campaign is ran from the Philippines because of cheap slave Labour. No innovation no possibility of growth .bilingual agents too 11$per hour! Staff earn money agents earn crumbs!!Exploitation! !!!
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Professional and busy work place
Debt collector (Former Employee), TorontoDecember 5, 2014
- shift working hours
- many bank system learning
- mostly co-workers are helpful.
- The Hardest part of the job is the stress of work.
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Collecting Agent
Highly personable Customer Service (Former Employee), Montréal, QCDecember 2, 2014
Pros: solve clients financial problems.
Cons: deal with frustrated clients
Great customer serviced
collecting agent for credit cards
deal with frustrated clients
solves financial problems
task to accomplish
goals to hit
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Typical day
General Manager/Service Delivery Manager (Former Employee), Saint John, NBNovember 14, 2014
Pros: fun environment
Cons: londer hours
Fun fast paced environment, enjoyed working their with fair compensation
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I absolutely enjoy reaching out to people with new products and ideas.
Customer Financial Service (Current Employee), Toronto, ONNovember 14, 2014
Work in a fast-paced call center to initiate outbound calls to potential and existing customers.
I work well as a part of a team, as well as on my own. It is important to be able to keep all the team members informed, as working together on many sales. It is an interesting environment, and I find it enjoyable and challenging.
I am always so concerned about everything being done right and on time that I can get stuck in that mentality, Unfortunately, that’s not always possible.
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Typical call cente job
customer service (Former Employee), Hamilton, ONNovember 12, 2014
Pretty relaxed place to work and the benefits started right away which was very nice. I had a month of training and a lot of help to get through it.

Typical call centre type work, answering calls, checking account information, adding plans too account and yah, selling which honestly was pretty easy. Just mention one promotion and you're done, Great environment for young people as 75 percent of employees under 25,
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Productive Environment
Customer Service Outbound (Fraud Agent) (Former Employee), Montréal, QCOctober 18, 2014
Pros: incentives
Cons: strict management
Hard working employees
Learn to assist customers and investigate fraudulence
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very productive and friendly work place
collection agent (Former Employee), Belleville, ONOctober 16, 2014
The best time period of my life was with NCO, everybody was ready to help each other, excellent management and very co-operative team
Claimed Profile
Headquarters
Horsham, Pennsylvania
Revenue
$5bn to $10bn (CAD)
Employees
10,000+
Industry
Links
NCO Group website