NCO Group Employee Reviews in Canada

Found 161 reviews matching the search
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Good place to work
ACCOUNTS RECEIVABLE CLERK & SETTLEMENT SPECIALIST (Former Employee) –  Toronto, ONJune 17, 2015
Great staff and management team, I was pleased with the training and experience provided. I would recommend this place of employment to anybody. I had a positive experience
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Great management team
Fraud Agent (Former Employee) –  Montréal, QCJune 16, 2015
* started at 10am, finished at 7pm, work in various ques (inbound or outbound)
*learned how to interpret customer's credit history and fraudulent trends
*dynamic and young management team
*co-workers with different backgrounds, fun to connect with them
*hardest part-being on a chair for 8 hours
*catching fraud
Pros
Frequent updates on new fraud trends, flexible scedule
Cons
Sitting for long hours
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None stop environment with energetic people
Administrative support representative (Current Employee) –  Montréal, QCJune 2, 2015
A typical day involves day to day tasked that need to be done. Such as reports and data entry when need be. taking on other work when have free time.
Management at this point in is in a changing processes.
My co- workers some are fun to be around and there are some that are negative, however you can find that happy medium.
The hardest part is when there is a lack of work and I am doing nothing, looking for work to do and try to make sure i keep myself busy. The enjoy part of my day is getting all my work done by the end of the day with out having a back log of work to be done
Pros
Coffee as we please
Cons
lack of work
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cold calling
Telephone Sales Representative/Operations Manager (Former Employee) –  Sault Ste. Marie, ONMay 27, 2015
Cold calling of clients can be both good and bad, a lot of perspective clients do not want to talk to you. Calls come in fast so you need always be ready for the next call. After getting off the phones I was responsible for sending calls to other representative to keep them busy, file daily reports to track performance. I also talked to clients of the projects over the phone to ensure their goals were being met and act on any of there concerns/requests.
Pros
overtime available
Cons
calling perspective clients at home
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Management was great
Customer Service Representative (Former Employee) –  Sarnia, ONMay 26, 2015
The type of job that it was didn't afford much advancement or pay increases but I was treated well while working here, the owners treated their employees with respect.
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flexible
Sales Supervisor (Former Employee) –  Sarnia, ONMay 1, 2015
loved working with different type of people
had to be flexible
constant changes to job
continuous learning of new systems
Pros
incentives -free trips
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Had a good experience
Call Center Representative (Former Employee) –  Toronto, ONApril 21, 2015
Working for NCO financial company was very good experience. I worked in very friendly envornment and best management ever had.
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good place to work
Collections Agent (Current Employee) –  Brantford, ONApril 12, 2015
• Inform clients of overdue accounts and amount currently owe.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Collect payments or make payment arrangements on past due accounts.
• Advise customers of next steps, fees, due dates, timelines, and other valid rogers information.
• Have the ability to relate to people from a variety of different backgrounds.
• Ensuring all contact information of the customer is up to date and correct.
• Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
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Not nice work place
Financial Adviser (Former Employee) –  Toronto, ONMarch 27, 2015
Don't recommend, bad management style, unrealistic quotes. Work Canadian public holidays and off on american holidays.
Pros
Nothing
Cons
too many
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It was a good job until it closed
Debt Collector (Former Employee) –  Belleville, ONMarch 12, 2015
Worked here for a few years, good work life balance, closed and was laid off. Met some great people and learned a lot. It was fast paced and always busy, made the day go by quickly.
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Fun people to work with
CUSTOMER SERVICE REPRESENTATIVE/QUALITY COACH (Former Employee) –  Surrey, BCFebruary 27, 2015
NCO was a great starting point to learn how to be an efficient customer service representative. There are lots of different people to work with and culture is great.
Pros
fun place to work!
Cons
customers can be rude.
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Great place to work!
CSR (Current Employee) –  BrantfordFebruary 10, 2015
Great benefits package, with room for advancement and a good solid management team! Typical day at work includes assiting customer with the order inuires, updating there method of payments, arranging for refund and schedule deliveris. Co-workers are pleasant and always helpful. Enjoy my job very much
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The company isnt around anymore
Activations and consumer credit representative (Former Employee) –  Nanaimo, BCJanuary 8, 2015
It was a great work place and i loved working there. They went out of business a number of years ago and now Nordia is in its place.
Pros
fun enviroment
Cons
they are not around anymore
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NO COMMENT
Fraud risk Analyst (Former Employee) –  Montréal, QCJanuary 6, 2015
healthcare is not affordable, pay does not compare to the job function, breaks are too short for those that work 4 x 10's, you are wrote up for everything, you have to resolve your own computer issues, if not signed in on time and you are having computer issues then you get an infraction, no one listens to each other from management on down, 10 minutes per week of personal time off the phones for bathroom breaks
Pros
nlimited overtime
Cons
the pay was very low
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The people make the job
Sales Representative - Sprint project (Former Employee) –  Sarnia, ONDecember 18, 2014
working for a call center can be both mentally and physically draining. The friends i have made over the years at various call centers were the ones who made work enjoyable on a daily basis
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Something needs to be done
Walmart rewards mastercard agent (Former Employee) –  MontrealDecember 13, 2014
They permits this big companies to take call centre's to cheap Labour countries there by making the worker from here to be treated like slaves.Very ungrateful management.they will Never appreciate u! U may die trying to meet perfection for them but u are costly for them the poor Philippinos are cheaper Labour!
Pros
u can pay ure rents and bills
Cons
high blood pressure for nothing
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What a dishonest and ungrateful management
NCO&APAC MONTREAL CATASTROPHY (Former Employee) –  MontrealDecember 11, 2014
No fix hours.worked for walmart rewards mastercard campaign. Confused management who don't keep their promises.most supervisors don't understand the concepts and give out wrong Info to the agents.low salary and no benefits as promised in the end.Never appreciate agents.make u feel worthless. Manager knows nothing of what is expected and believes by firing agents then he is efficient. No fixed working schedules.most of the chairs at the job are broken.poor headsets.infact shame to nco who keeps exploiting it's workers . biggest part of the campaign is ran from the Philippines because of cheap slave Labour. No innovation no possibility of growth .bilingual agents too 11$per hour! Staff earn money agents earn crumbs!!Exploitation! !!!
Pros
multi cultural workplace
Cons
work for crumbs and under much stress!
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Professional and busy work place
Debt collector (Former Employee) –  TorontoDecember 5, 2014
- shift working hours
- many bank system learning
- mostly co-workers are helpful.
- The Hardest part of the job is the stress of work.
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Collecting Agent
Highly personable Customer Service (Former Employee) –  Montréal, QCDecember 2, 2014
Great customer serviced
collecting agent for credit cards
deal with frustrated clients
solves financial problems
task to accomplish
goals to hit
Pros
solve clients financial problems.
Cons
deal with frustrated clients
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Typical day
General Manager/Service Delivery Manager (Former Employee) –  Saint John, NBNovember 14, 2014
Fun fast paced environment, enjoyed working their with fair compensation
Pros
fun environment
Cons
londer hours
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Overall rating

3.3
Based on 1,502 reviews
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