NCO Group Employee Reviews

Found 182 reviews matching the search
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Stressful,low paying,favoritism among managment for high end earners..
Collector (Former Employee) –  Brantford, ON3 February 2017
For some, a good place to let off steam. For me, unhealthy. Chairbound all day,stressful, poor ventilation,poor lighting,and unreachable goals to make bonus at end of month. Had to deal with 20 year old files and collecting was nearly impossible.
Pros
Most weekends off. Co-workers for the most part great.
Cons
Stressful daylong attempts to reach and collect from lying, evasive and often rude, crude, and abusive debtors.
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working in a musical environment will be fantastic.
SOCAN-Licensing Agent & Customer Service (Current Employee) –  Montréal, QC12 January 2017
The job tasks, I am doing currently is very amazing and challenging.
I learned and am learning everyday through each inbound and outbound calls, dealing with different customers and answering according to their requests. My colleagues are amazing and very helpful. The difficult part of my jobs is when customers are rude and you have to answer accurately to calm them. At the end of the day, I am very happy to hear thank you and that I am nice person.
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Not for the light of Heart
Collection Agent (Former Employee) –  Montréal, QC10 February 2017
This is a very intense job, if you are soft spoken this might not be the job for you, If you can be more aggressive on the phone and handle rejection easily then this is the right one for you.
Pros
Good hours, pay and commission is pretty good, work environment is friendly
Cons
Not enough weekly meetings, not enough coaching
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Good business; bad management
Debt Collection Agent (Former Employee) –  Montréal-Ouest, QC16 March 2017
The culture of the company is that of a slave driver. They offer basic hourly wage & demand too much from the workers. Micro-management is at its peak & the managers are people who don't know the basics of management because most of them are high school passouts not even college
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I rate nco as 4 star
Customer Service Representative/Collector (Current Employee) –  Toronto, ON5 September 2016
a typical day at work is mostly focusing on the job task lot of reading
and making notes. I learned to deal with customers, co-workers are very helpful respect each others. The hardest part of the job is staying calm while the customers are very angry with me. The enjoyable part of the job is when we have team challenges we
succeed and collect our rewards.
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Loved the experience
Team leader (Former Employee) –  Montréal, QC10 March 2017
The company recognise her employees. Getting promoted within two months after starting the job was the best thing I could've get.

Wonderful workplace, full of caring and sharing people.
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Not paid enough
Team Lead (Former Employee) –  Montréal, QC8 February 2017
After working many years, they still dont pay enough, good job for part time or as a temporary job for students. Not for impatient people. Management is rude at times
Pros
Good employee
Cons
Not paid enough
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No room to grow
Telesales Representative (Former Employee) –  Sarnia, ON20 March 2017
There were a lot of pros and con of this company and over time it changed hands and policy there were different management teams and challenges but over all fine experience
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Get in and get out
Collections Agent (Former Employee) –  Montréal, QC2 August 2016
It a decent job, but not one you wanna have for long time. The best part of job is the coworkers. The supervisors are helpful, but some of them have an attitude that’s a turn off. They hire people easily and boot them just the same if they don’t meet the goal. If you get in, start looking for something soon, or you'll become miserable.
Pros
free lunch sometime, great coworkers, decent office, benefits
Cons
repetitive work, out of date call procedures, "competitive" pay, long hours on phone
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Fun workplace
Collections Agent (Former Employee) –  Toronto, ON6 December 2016
I love working with NCO . Great place to start and gain experience for call centre career. Fun to work with. The staff and management are great. I recommend it for new graduate students.
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Grate
Management (Former Employee) –  Montréal, QC4 January 2017
It was a fun place to work at, very fast passed but over all amazin work hours, stable and the people are just great. I would recommend to averybody...
Pros
All
Cons
Nothing
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Collection Agent
Collections Agent (Former Employee) –  Montréal, QC28 June 2016
Worst company ever many hours on the phone total of 40 hours per week.

Forget making bonus lol.

if you hit bonus it because you are good friend with manager the manager choose who will be getting the bonus

If you are too good of collector the manager will try to get rid of you as fast as possible so they can save their own job

pay sucks 11per hours

if you cant find a job apply at NCO

worst company every the hiring process is like 4hrs with HR.
Pros
Insurance
Cons
Stay away from this company
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Nice place to work also nice timming of shifts
Accounts Manager (Former Employee) –  Montréal, QC2 September 2016
It was a good experience working with NCO financial.It was a collection job over the phone for Bank one credit card customers..Achived the goals and received rewards.
Pros
overall good experience
Cons
Pressure of results.
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The people are great the job is interesting
Customer Service Representative (Current Employee) –  Montréal, QC26 July 2016
Nco is a good Co. like every Co. it has its pros and cons overall my years of working there have been really great met some really nice people gained some good experiences
Pros
learing differnt cultures
Cons
no pay raise
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Great place to start off working
Collector/Call agent (Former Employee) –  Brantford, ON12 September 2016
The job was not the greatest..talking to people who will argue with you. However the environment was great. Nice place to build work family rapport
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not a fun place to work but good people
Supervisor (Former Employee) –  Montréal, QC28 July 2016
a normal day at work usually busy
I learn a lot in finance
how bank function
how to read credit report
how to fix your credit
how to handle a team in order to have better results
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fast paced and great place to work
Collection Agent (Former Employee) –  Montréal, QC5 July 2016
I learned to get along with people in many types of situations and to be able to think quickly and listen to what a person is saying to get an overall picture of the situation.
Pros
great people
Cons
high stress job
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was hard getting money from clients
Debt Collector (Former Employee) –  Edmonton, AB7 July 2016
was long hours hard getting money from clients very diffult asking for money at christmas of single parents. coworkers were great to work with and long hours
Pros
commissions were good
Cons
long hours
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attending to clients' account on the phone.
Collector (Former Employee) –  Montréal, QC10 May 2016
Dealing with pass due accounts and providing opportunity for clients to pay off debts in a convenient manner and time. Understanding how and why people fall back on payment and set up payment arrangement affordable to them.
Pros
no deadlines
Cons
long hours on the phone
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good place to work
Collector (Current Employee) –  Montréal, QC17 July 2016
good managers. great co workers. very challenging job. long hours. very motivating commisions. can get ahead by working overtime.
Pros
good co workers
Cons
long hours
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Overall rating

3.4
Based on 1,608 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.1
Job Security/Advancement
2.9
Management
3.0
Culture
3.1