Telemarketer (Former Employee) – Hamilton Ontario, Jackson Square – 17 May 2013
It is a shady telemarketing job, and the leads lists never get updated. If you want to call the same numbers 10-15 times per month, month after month after month, to try and sell the same products every time to these people, then this is the place for you.
As part time you can completly choose your hours
getting sworn at and hung up on, and being told to sell a certain way, but expected to break the rules to maintain your stats.
we all kept our spirits up having lunch and joking about some calls
Call Center Representative (Former Employee) – Sarnia, ON – 28 September 2017
A typical day at work was dealing with disgrundled people, Some calls started out not so great but in the end , they went away happy. I use to do over time with them if needed at times I said no. I tried to always keep a smile on my face even though some of the calls were brutal. One thing I always felt was that if a person called and cursed at you the worst names you ever could be called then, you should be able to warn them a couple times and then release the call. I learned it takes all kinds to make a world, But I have been in Customer service of one kind or another for 40 yrs , So I have learned a lot along the way, The work place culture was pretty lay back, as long as we did our job and got good quality all was good, I would say the hardest part of the job was to be swore at by very filthy words, trust me I can usually handle it at the best of time, but what happened to not allowing people to verbal abuse you. I enjoyed the awesome customers that I did get, appreciating what I had done for them, I believe kill them with kindness,
we got all American Holidays off and worked Canadian and two days off together
being swore at and not being able to warn customer about their language
Customer Service Representative (Former Employee) – Surrey, BC – 5 September 2017
I had this job in xbox support and we were trained for about 4 weeks and learned a lot. We were allowed to play with xboxes on our breaks and during training which was fun too. This is a perfect job for a student starting out in the real world and doesn't really know what to do.
Comfortable atmosphere with High Productivity Level
Administrative Support Representative (Current Employee) – Brantford, ON – 28 June 2017
My first full-time job in the administrative field. Thanks to this job and our various clients I have a wealth of experience and knowledge that can only be obtained from a productive and dedicated workplace such as this. Management is incredibly easy to get along with and is always eager to help. This job has challenged me greatly and I have grown as an individual thanks to my duties here. I am very grateful for the experiences I have had as an Administrative Representative with NCO.
Service Agent (Former Employee) – Montréal, QC – 19 June 2017
not so enjoyable to work there. less work ethic and mismanagement. It was ok for a certain period of time. but work pressure and salary were not satisfactory. not much motivation to work at. but great place for starting a career indeed.
Collection Agent Call Center (Former Employee) – Brantford, ON – 27 May 2017
Worked there many years ago. Highly stressful job. Will hire anyone & people leave just as fast! You have to be an aggressive person to get debtors to pay- to reach your goals monthly. Management was a Joke! It was time for a raise for myself and when i went in and had my meeting with one of the managers (supervisors) They gave me NOTHING for a raise...NOTHING!! Ridiculous! They seem to love people with nasty attitudes and poor people skills for supervisors and team leaders-they are most aggressive. I would stay far away from this place!! Unhealthy - arguing and being threatened day in and day out with various debtors!
Customer Service Representative (Former Employee) – Montréal, QC – 8 April 2017
always busy trying to collect overdue credit card payments. customer service skills management was okay always pushed for more different cultures hardest part of the job was calling different states and knowing their guideline in their collection laws
Legal Administrator (Former Employee) – Ajax, ON – 5 April 2017
-dealing with many different clients. -daily life situations. -writing up letters for court signed by the lawyer -respectful, business professional office with five other employees -hardest part of the job is keeping track of thousands of clients files -the most enjoyable part of the job is meeting new people everyday learning about daily lifestyle issues.
The culture of the company is that of a slave driver. They offer basic hourly wage & demand too much from the workers. Micro-management is at its peak & the managers are people who don't know the basics of management because most of them are high school passouts not even college