NCO Group Employee Reviews in Canada

Found 165 reviews matching the search
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Collection Agent
Collections Agent (Former Employee) –  Montréal, QCJune 28, 2016
Worst company ever many hours on the phone total of 40 hours per week.

Forget making bonus lol.

if you hit bonus it because you are good friend with manager the manager choose who will be getting the bonus

If you are too good of collector the manager will try to get rid of you as fast as possible so they can save their own job

pay sucks 11per hours

if you cant find a job apply at NCO

worst company every the hiring process is like 4hrs with HR.
Pros
Insurance
Cons
Stay away from this company
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under paid for the hard work
Collections Specialist (Former Employee) –  Toronto, ONDecember 29, 2015
Lots to do in this company, lots of room to grow for the company itself. Strong work connections, lots of many different cultures.
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Great people to work with
Payroll Administrator & Collector (Former Employee) –  Belleville, ONFebruary 25, 2016
Took care of many co-workers' payroll and any concerns they had about benefits, etc. It was a great group of people to work with.
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fun and friendly workplace
Debt Collector (Current Employee) –  Montréal, QCSeptember 18, 2015
Very good workplace. fixed work schedule, flexible management Jeans became allowed on week days. Ability to choose your convenient work schedule after couple of months. However, salary and bonus are too low for such job
Pros
fixed schedule from the 1st day and friendly management
Cons
low salary
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NCO Service S***
Customer Service Representative (Former Employee) –  MontrealAugust 11, 2015
Unfortunately, this company do not deserve any stars at all. Management doesn't even know what they are doing and gives false promises to its employees. Worst of all, they give bonuses to the wrong employees who not deserve it. Salary is not as described, even lower than expected for a stressful position. Worst job experience ever.
Pros
None
Cons
Everything was described in my review
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Working with and helping people resolve thier Debits
Collection Specialist (Former Employee) –  Edmonton, ABApril 3, 2016
On the phone with people for 7 hours a day
Patience
Always willing to help you succeed and meet your target
Fun and friendly
Not able to help people resolve their situation for numerous reasons
Working with other to help and resolve their debits
Pros
Helping and working with people
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attending to clients' account on the phone.
Collector (Former Employee) –  Montréal, QCMay 10, 2016
Dealing with pass due accounts and providing opportunity for clients to pay off debts in a convenient manner and time. Understanding how and why people fall back on payment and set up payment arrangement affordable to them.
Pros
no deadlines
Cons
long hours on the phone
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was a good job for a call center
Customer Service Representative (Former Employee) –  Sarnia, ONApril 27, 2016
i liked the people that i worked with and the hours i am not really a phone person but over all i did like the job and would work in another job like it if i had too but i prefer customer service instead
Pros
good pay and good people
Cons
iritated customers
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fast paced and great place to work
Collection Agent (Former Employee) –  Montréal, QCJuly 5, 2016
I learned to get along with people in many types of situations and to be able to think quickly and listen to what a person is saying to get an overall picture of the situation.
Pros
great people
Cons
high stress job
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was hard getting money from clients
Debt Collector (Former Employee) –  Edmonton, ABJuly 7, 2016
was long hours hard getting money from clients very diffult asking for money at christmas of single parents. coworkers were great to work with and long hours
Pros
commissions were good
Cons
long hours
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High stress level job
Licensed (Former Employee) –  Edmonton, ABMay 30, 2016
Calling debtors to try and retrieve over due payments on debts. Giving advice on how to consolidated debt. Tracking down debtors that have moved, changed phone numbers or that have passed away.
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Competitive salary, friendly co-workers
Collections Officer (Current Employee) –  Toronto, ONMay 18, 2016
Good place to work, Management treats you fairly and co workers are good and supportive.

location located right outside Lawrence station making it easily accessible
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Unprofessional
Debt Collector (Former Employee) –  Brantford, ONApril 11, 2016
Worked there for 2 months and it was the most miserable place I ever worked! Management was beyond unprofessional. They kept changing my shifts and expected me to inform other people of their shift change.
Pros
Benefits
Cons
Bad hours
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low paying job
Credit Collections agent (Former Employee) –  Montréal, QCMay 31, 2016
answer phones and collect on past overdue accounts. very little skill is required and very little salary is attributed
Pros
you have a job
Cons
salary, salary, salary
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Friendly environment
Payment Procssing (Current Employee) –  Montréal, QCMarch 26, 2016
Feel motivated in working there.

They have good trainer's and they help the employee in any difficult situation.

Everyday there are new challenges with the job, but the supervisor's motivate the agents.
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Great management team
Fraud Agent (Former Employee) –  Montréal, QCJune 16, 2015
* started at 10am, finished at 7pm, work in various ques (inbound or outbound)
*learned how to interpret customer's credit history and fraudulent trends
*dynamic and young management team
*co-workers with different backgrounds, fun to connect with them
*hardest part-being on a chair for 8 hours
*catching fraud
Pros
Frequent updates on new fraud trends, flexible scedule
Cons
Sitting for long hours
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CC Sales
CSR (Former Employee) –  Saint John, NBFebruary 29, 2016
selling Credit Cards
answering phone calls
trying to get top sales
5pm - 1am shift
good support system
good managers
good shift hours
very clean
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What a dishonest and ungrateful management
NCO&APAC MONTREAL CATASTROPHY (Former Employee) –  MontrealDecember 11, 2014
No fix hours.worked for walmart rewards mastercard campaign. Confused management who don't keep their promises.most supervisors don't understand the concepts and give out wrong Info to the agents.low salary and no benefits as promised in the end.Never appreciate agents.make u feel worthless. Manager knows nothing of what is expected and believes by firing agents then he is efficient. No fixed working schedules.most of the chairs at the job are broken.poor headsets.infact shame to nco who keeps exploiting it's workers . biggest part of the campaign is ran from the Philippines because of cheap slave Labour. No innovation no possibility of growth .bilingual agents too 11$per hour! Staff earn money agents earn crumbs!!Exploitation! !!!
Pros
multi cultural workplace
Cons
work for crumbs and under much stress!
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None stop environment with energetic people
Administrative support representative (Current Employee) –  Montréal, QCJune 2, 2015
A typical day involves day to day tasked that need to be done. Such as reports and data entry when need be. taking on other work when have free time.
Management at this point in is in a changing processes.
My co- workers some are fun to be around and there are some that are negative, however you can find that happy medium.
The hardest part is when there is a lack of work and I am doing nothing, looking for work to do and try to make sure i keep myself busy. The enjoy part of my day is getting all my work done by the end of the day with out having a back log of work to be done
Pros
Coffee as we please
Cons
lack of work
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Great place to work!
CSR (Current Employee) –  BrantfordFebruary 10, 2015
Great benefits package, with room for advancement and a good solid management team! Typical day at work includes assiting customer with the order inuires, updating there method of payments, arranging for refund and schedule deliveris. Co-workers are pleasant and always helpful. Enjoy my job very much
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Overall rating

3.3
Based on 1,512 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.1
Job Security/Advancement
2.9
Management
3.0
Culture
3.1